Mercedes-Benz of Alexandria - Service Center

Expert service I had my Mercedes Benz of Alexandria perform the B 1 service on my E-400 Mercedes and Mr. Boatwright and team provided outstanding service and answere I had my Mercedes Benz of Alexandria perform the B 1 service on my E-400 Mercedes and Mr. Boatwright and team provided outstanding service and answered technical questions regarding my vehicle. I was very satisfied with Mr. Boatwright's professional knowledge regarding my vehicle. I will refer others to your dealership for service. Kudos to Mr. Boatwright and service team. More

Excellent Service by Zackery Faley My husband and I regularly get both of our cars-a 2006 C350 and a 2011 S550 serviced here. I have been coming since 2006. My service advisor now is, Z My husband and I regularly get both of our cars-a 2006 C350 and a 2011 S550 serviced here. I have been coming since 2006. My service advisor now is, Zackery Faley (never had a bad adviser). He is always friendly and professional and extremely knowleageable. He keeps me informed of the work that needs to be done, the projected costs and when the car will be ready. Whether its's scheduled maintenance or an unscheduled issue, Zackery lets me know what to expect. The work is done right the first time and if any problems come up relating to the work, they are immediately taken care of with no questions asked. The price is fair and Zackery always try to get me the best service price with discounts or promotions. I can't think of anything else that can be done to improve this service experience. More

Jack is awesome! I have a 2017 C300 and I went to George to get an oil change and to take care of an issue that kept popping up on my dashboard...although he changed t I have a 2017 C300 and I went to George to get an oil change and to take care of an issue that kept popping up on my dashboard...although he changed the oil, he must've forgotten to look at the messages on my dashboard because after I picked up my vehicle, the messages were still there. Something about stopping my vehicle and letting my engine run. Worried the heck out of me. During the time my car was in service, George did give me a loaner vehicle but there was little to no gas in there and I wasn't happy with the type of car. He did let me pick up my personal vehicle after hours because he was so understanding of my work schedule so that was a big plus. All-in-all, George was hospitable and friendly although he forgot my other issues which made me have to go back to this place. I went back to the service department and spoke with Jack about the continuing problems on my dashboard and he was extremely knowledgeable and helpful from beginning to end. He made sure I was comfortable during my stay and even gave me a loaner that was better than my current car. He texted me with updates and reached out to me multiple times to let me know how everything was going and even allowed me to pick up my car after hours due to my hectic work schedule. Because of him, I am writing this review and giving five stars to this place. He's awesome!! More

Xavier Martinez Wow. Always a pleasure working with him when it comes to the maintenance of my vehicle. He is very attentive to my concerns and always willing to re Wow. Always a pleasure working with him when it comes to the maintenance of my vehicle. He is very attentive to my concerns and always willing to resolve any issues on my behalf. More

Awesome experience My experience with Xavier ,has always been awesome,he continues to wow me with his commitment to my car care needs and my schedule, Please Xavier, don My experience with Xavier ,has always been awesome,he continues to wow me with his commitment to my car care needs and my schedule, Please Xavier, don't ever leave More

Outstanding Service and Responsive Staff We have had our Mercedes Benz serviced at Mercedes-Benz of Alexandria since 2011. The service has been continuously excellent, and the staff exceptio We have had our Mercedes Benz serviced at Mercedes-Benz of Alexandria since 2011. The service has been continuously excellent, and the staff exceptionally helpful and professional. Actually, it is a pleasant experience, and I look forward to conversing with the employees. I would like to single out Service Manager David Getachew and Kathy Pines in Sales for their assistance, professionalism, and friendship over the years. More

Service Experience at Mercedes of Alexandriaa My adviser, David Getachew, is very good to partner with in the care of my car. He works with you and the mechanic, to get a clear picture of what is My adviser, David Getachew, is very good to partner with in the care of my car. He works with you and the mechanic, to get a clear picture of what is going on with my car. He has my confidence in knowing I will be treated as a valued customer and getting a fair deal on the charges. I would highly recommend David to anyone looking for an adviser. Fred McNeil More

The best or nothing is quite fitting I've bought three Mercedes Benz from Mercedes-Benz of Alexandria. The buying experience from the salesman to the finance has always been a smooth exce I've bought three Mercedes Benz from Mercedes-Benz of Alexandria. The buying experience from the salesman to the finance has always been a smooth exceptional transaction. Additionally, it has been comforting to receive the same quality of attention by the service team. This team makes you feel like you're the only customer--very special & the work gets done accordingly and on time. I highly recommend this dealership if you're looking for the very best and nothing else! More

Mrs. Chantell Kirby thank you for your professionalism Dell C Mrs. Chantell Kirby has taken care of me since my second visit of 2017 after it has been a wonderful experience. I was unemployed for a yea Dell C Mrs. Chantell Kirby has taken care of me since my second visit of 2017 after it has been a wonderful experience. I was unemployed for a year and let the service of the Benz go because I just could not afford it. But since working I've been visiting MB of Alexandria a lot over the last few months. I've had so much work done and Mrs. Kirby has explained every service request and ensured that my questions were answered before work was done. She's even teamed with the technician, who works on my auto, to explain the inner and outer tire rod repair that I will have performed in April of this year. More

The Best I regularly get both of my cars-a 2010 GLK and a 2014 SLK350-serviced here. My service advisor, Malike Salieu, is always friendly and professional. He I regularly get both of my cars-a 2010 GLK and a 2014 SLK350-serviced here. My service advisor, Malike Salieu, is always friendly and professional. He keeps me informed of the work that needs to be done, the projected costs and when the car will be ready. Whether its's scheduled maintenance or an unscheduled issue, Malike lets me know what to expect. The work is done right the first time and if any problems come up relating to the work, they are immediately taken care of with no questions asked The price is fair and Malike always lets me know about any promotions or sales. I can't think of anything else that can be done to improve this service experience. I titled this "The Best" because it is. More