Mercedes-Benz of Alexandria - Service Center

Absolutely superb service As a new customer with Alexandria Mercedes service I was very impressed with the quality of service rendered by Malik. He explained the process and en As a new customer with Alexandria Mercedes service I was very impressed with the quality of service rendered by Malik. He explained the process and ensured I was kept informed. His attitude was above reproach and I will continue to commute to have my vehicle serviced. More

Very good experience with a maintenance appointment My most recent maintenance visit to Mercedes-Benz of Alexandria was easy and pleasant. I like to work with Xavier Martinez, who has offered attention My most recent maintenance visit to Mercedes-Benz of Alexandria was easy and pleasant. I like to work with Xavier Martinez, who has offered attention to details and excellent communication in the past. He was as wonderful as always, getting me in even without an appointment and setting me up with a loaner car. I was able to get my car back later that day, with all of the work done, cleaned and ready to go. More

Service maintenance He was nice, and professional and kept me up to date on my car. Didn’t Lt get upset with me when i asked questions. He was nice, and professional and kept me up to date on my car. Didn’t Lt get upset with me when i asked questions. More

Best Service Advisor Ever I own two Mercedes. One I directly ordered from Mercedes-Benz of Alexandria. My service advisor, George Boatwright has made me happy to be a member I own two Mercedes. One I directly ordered from Mercedes-Benz of Alexandria. My service advisor, George Boatwright has made me happy to be a member of the MB Alexandria family. Service experience with George is a pleasure! Tell all your friends, call George Boatwright, he will go out of his way to make you a proud happy Mercedes Owner. More

Great Service !! This was my first time visiting Mercedes Benz Alexandria. Cesar Cardona and the Service team were able to take of my car late on a Saturday afternoon. This was my first time visiting Mercedes Benz Alexandria. Cesar Cardona and the Service team were able to take of my car late on a Saturday afternoon. They are very courteous, professional, and kept me up to date on the progress of my car. I highly recommend them to others. More

"Outstanding" I have taken my vehicle to Mercedes-Benz of Alexandria on three different occasions for service. On each occasion I was completely satisfied with the I have taken my vehicle to Mercedes-Benz of Alexandria on three different occasions for service. On each occasion I was completely satisfied with the work performed. On this occasion I waited for my service to be completed. The customer waiting area is clean and comfortable and I was provided periodic updates as to status of work being performed. During my two previous visits I was provided with a clean, low mileage loaner. My service advisor, Zach Faley is a great guy. He is professional, knowledgeable, and extremely customer friendly. He worked closely with me to ensure my issue was resolved completely and in a timely manner. Jesse Bragg, the service manager, also spoke with me to ensure I was satisfied with my service. Highly recommend the service department of Mercedes-Benz of Alexandria. Ralph Wooten More

Excellent Service! They are very professional, helpful, prompt, courteous and knowledgeable. Service provided by Zachary Faley. I highly recommend them to ot Service! They are very professional, helpful, prompt, courteous and knowledgeable. Service provided by Zachary Faley. I highly recommend them to others. Well trained service department. More

Mercesed Benz of Alexandria delivers outstanding service I've been having my cars serviced at Mercedes Benz of Alexandria since 2004. They have an outstanding service department with well-trained, customer- I've been having my cars serviced at Mercedes Benz of Alexandria since 2004. They have an outstanding service department with well-trained, customer-oriented technicians and service advisors. My current advisor, Jack Lindeman, has been assisting me for many years, and knows my cars and my schedule. I can count on Jack to see that the work is always done correctly, the car is ready on schedule, and there is always a loaner when I need one. Mercedes Benz of Alexandria is the Gold Standard for Mercedes service in the Washington DC area. More

excellent! I really appreciate the always professional, prompt and courteous service provided by George Boatwright. He is dedicated to making my visit hassle fre I really appreciate the always professional, prompt and courteous service provided by George Boatwright. He is dedicated to making my visit hassle free. He is truly a 5 star employee! More

Superb Services This dealership has excellent service's and I would like to thank George Boatwright for his professionalism, dedication, and punctuality of his servi This dealership has excellent service's and I would like to thank George Boatwright for his professionalism, dedication, and punctuality of his services. George you are great!!! More