Mercedes-Benz of Alexandria - Service Center

Service Advisor Review Carlos once again provided excellent service and after getting another car I of course asked that he be assign me!! Carlos is simply put the Man!!! Carlos once again provided excellent service and after getting another car I of course asked that he be assign me!! Carlos is simply put the Man!!! All of my friends who own Mercedes have been told of him and how he is so attentative to the customers needs!! Carlos you are the Best... More

Carlos Escobar - Wonderful customer service experience If you want great service from a Mercedes Benz garage - work with Carlos Escobar at Mercedes Benz Alexandria VA and you will be working with someone w If you want great service from a Mercedes Benz garage - work with Carlos Escobar at Mercedes Benz Alexandria VA and you will be working with someone who cares about you and your car every single time ... wonderful! Carlos is supported by a great management team under the leadership of Malike Sallieu. This is a winning team every time. More

Recent service rating is 5 stars. I was provided a detail estimate of items for repairs including recommendations. Advisor G. Boatwright was professional, responsive, and communicated timely as usual. estimate of items for repairs including recommendations. Advisor G. Boatwright was professional, responsive, and communicated timely as usual. More

Tire Protection Plan/First Class Tire and Wheel I purchased three vehicles from Mercedes Benz of Alexandria (one C300, one S 500, and one S 550). I purchased the tire and wheel protection plan for I purchased three vehicles from Mercedes Benz of Alexandria (one C300, one S 500, and one S 550). I purchased the tire and wheel protection plan for the current S550 vehicle offered by First Class Tire and Wheel through Mercedes Benz of Alexandria, to cover the run flat tires. The S 550 has 25,000 miles, and has undergone every required inspection. I had three tire blow outs on the highway, on different tires in two years. On the last blow out (the third), First Class Tire and Wheel initially denied my claim to replace the tire. I called the General manager, Peter Collins, to complain. I could not reach him personally, so I left a message on his answering machine. I never received a call back from Pete Collins, however, on the morning of the second day after my claim was denied, my claim to replace the damaged tire was mysteriously approved before the Service techs arrived at work. After all of the money I have spent at this dealership, I expect a return courtesy call from anyone I call, including the General Manager, to discuss my service problem. Customers deserve more respect than what was displayed. More

It was an awesome experience Mr. David Getachew was excellent and very helpful. I always got 5 star service whenever I visited. I would definitely give 10/10. And its always a Mr. David Getachew was excellent and very helpful. I always got 5 star service whenever I visited. I would definitely give 10/10. And its always a place I would trust with my vehicle. More

Excellent Service I recommend the Service Department at Mercedes Benz of Alexandria. My service advisor, Cesar Cardona is very knowledgeable and helpful whenever I need I recommend the Service Department at Mercedes Benz of Alexandria. My service advisor, Cesar Cardona is very knowledgeable and helpful whenever I need to have work done on my car. He explains what needs to be done in a timely manner and I value his advice. I look forward to having my car serviced at MB of Alexandria. More

I didn't have an appointment for my B Service but they accommodated me anyway. I was told that they wouldn't get my vehicle back that day but they put me in a loaner without hesitation. accommodated me anyway. I was told that they wouldn't get my vehicle back that day but they put me in a loaner without hesitation. More

The staff in the service center consistently amaze me! Everything is always courteous, efficient, and easily handled. From the young man who checks in your car (then takes off in a run when you forgot yo Everything is always courteous, efficient, and easily handled. From the young man who checks in your car (then takes off in a run when you forgot your EZ Pass) to the service tech and manager, and the loaner car person. They always treat you like you are the only person they have that day! Love the experience and the expertise with my 2015 GLK!! More

Outstanding Staff The service from the time I walked into the door was outstanding. Everyone was totally professional. The Service Department made sure a loaner car w The service from the time I walked into the door was outstanding. Everyone was totally professional. The Service Department made sure a loaner car was available while they performed the necessary services on my car. More