Mercedes-Benz of Alexandria - Service Center

Great Service, Relaxed Environment The dealership is inviting, the people are friendly and professional, and the waiting area for the service department is second to none. I was kept i The dealership is inviting, the people are friendly and professional, and the waiting area for the service department is second to none. I was kept informed about the service and texted when my vehicle was ready. More

Mercedes-Benz of Alexandria Great service, on time and car returned really clean! Get waiting area, video feed from garage so you can see your car in there, great coffee machine Great service, on time and car returned really clean! Get waiting area, video feed from garage so you can see your car in there, great coffee machine. More

When they say "no cost to you" they mean it. I love being able to drop off the car and be almost immediately handed another car to get going to continue my day. And there is no hassle in when yo I love being able to drop off the car and be almost immediately handed another car to get going to continue my day. And there is no hassle in when you return in case you have conflicts - they wave the extra day fees easily. Dave is my service provider, and other than underestimating how long the repairs will take, the "extra" work they do on the car that they see it needs is fantastic. More

Excellent customer service Our MB service advisor, Patrick Mederos, customer service was exceptional in his communication, setting up a loaner car, and personal attention, when Our MB service advisor, Patrick Mederos, customer service was exceptional in his communication, setting up a loaner car, and personal attention, when we recently brought our C350 in for warranty repair. Mr. Mederos's attention to detail with regards to our repair made our overall experience very pleasant. More

Services is excellent. My experience with the overall service at Mercede benz has been nothing short of superb. I highly recommend this service to anyone. I can't say enoug My experience with the overall service at Mercede benz has been nothing short of superb. I highly recommend this service to anyone. I can't say enough about how please I have been with the services I have receive from this dealership. More

Service on vehicle I was very pleased with the service that I received when I took my vehicle in for service. I was told what the service would entail, and my wait was I was very pleased with the service that I received when I took my vehicle in for service. I was told what the service would entail, and my wait was not long at all. I will always bring my vehicle in for service here. More

Service review for Jack linderman I have been dealing with Jack a long time. He is very knowledgeable , straight to the point, no nonsense manager. He gets the job done and on time. I I have been dealing with Jack a long time. He is very knowledgeable , straight to the point, no nonsense manager. He gets the job done and on time. If there is a problem he will let you know before any work is done . What I like about him, he figures out the solution to make the repair instead of being a parts replacement type of manager. He is a definite asset to Mercedes Benz of Alexandria. More

Great Service! Great dealer, great people, great service! I appreciate that the service representative keeps in touch with you frequently when you drop your car or s Great dealer, great people, great service! I appreciate that the service representative keeps in touch with you frequently when you drop your car or service, I like being notified by text. More

Outstanding Service This is my go to dealership for car buying and service. From my sales rep Alvin Daniels to the service department I have received nothing but outstand This is my go to dealership for car buying and service. From my sales rep Alvin Daniels to the service department I have received nothing but outstanding customer service. Whenever I take my car in for service from the time I pull into the bay area, the staff are there to greet you with a warm smile. They let you know they care about you and your car. When my car is ready, they text and call to let me know. They even let me know before they start work on my car, what the problem is and the cost. What great service to have. So, stop reading, get in your car and go purchase a Mercedes from this dealership because there customer service is fantastic all around. More