Mercedes-Benz of Alexandria - Service Center

Excellent Service We have been a "Mercedes Benz of Alexandria" customer since it opened business and have gone through several leases and purchases over the years. As We have been a "Mercedes Benz of Alexandria" customer since it opened business and have gone through several leases and purchases over the years. As a customer, you feel that you are welcome, and the staff goes out of their way if needed to assist your needs. We have had some really complicated technical issues on one of our cars there a couple of years ago that were simply out of the service department's control. The service department and management really stepped in and worked with Mercedes Benz corporate to resolve the issues. We are committed to stay with Mercedes Benz of Alexandria. More

Professional and sometimes friendly The service team was professional and pretty fast. The service department was friendly and helpful. I got the feeling that the rest of the staff is The service team was professional and pretty fast. The service department was friendly and helpful. I got the feeling that the rest of the staff is under a lot of pressure from management, in that they ranged from superficially friendly to kinda of grumpy. Garey Henderson, Ph.D. More

Consistent excellance Each time I have brought my car in, my service rep (Chris Browne) promptly greeted me and told me what to expect. He was always right on the nose as Each time I have brought my car in, my service rep (Chris Browne) promptly greeted me and told me what to expect. He was always right on the nose as to what needed to be done and how long it would take. The service was performed well and the car redelivered washed and ready to go. More

High Expectations I have always considered Mercedes Benz to be luxury cars. And my thoughts about sales, and services would be provided by the best trained and experie I have always considered Mercedes Benz to be luxury cars. And my thoughts about sales, and services would be provided by the best trained and experienced personnel. So far, my expectations have been met at Mercedes-Benz of Alexandria. I requested and additional key be made. The key was made and delivered when promised. I don't remember the service agent's name but he was friendly and I would love to play golf with him, because we talked about golf while he was processing the paperwork. Plus if I had any complaints, I would make them known at the time of my visit. And to do a survey every time I do business with the dealership; I think is unnecessary an bothersome. More

The best customer service and treaatment ever. My time at the service center was he best, I didnt mind waiting for my car to be service , Patrick Mederos made me feel at home and very well welcome. My time at the service center was he best, I didnt mind waiting for my car to be service , Patrick Mederos made me feel at home and very well welcome. He treated me with respect ansewer all my question ,he went above and beyond the call of duty. He take his time with me , everthing went so smooth I did not realize that I was waiting . He kept me up on ever detail. He's the best. David Johnson is alL so the best everytime i call he is allways helpful and understanding i can talk to him about any problems and he will solve them. I been working with Mr. Johnson for a while he is always pleasant ,kind willing to go out his way for all of his customers. GOOD JOB ! Iseen him enter act with others ,he is always the perfect GENTLE MAN More

Ultimate Professionals From the moment my car was picked up for servicing, the service department was attentive, courteous, kept me informed and ultimately returned my car a From the moment my car was picked up for servicing, the service department was attentive, courteous, kept me informed and ultimately returned my car as good as new and in a timely manner. They were accomadating and helped me make decisions concerning the car that without their expertise and concern, I would not have been able to do! I highly recommend this dealership to all! More

This service department keeps me buying Mercedes I have been having my cars serviced here for more than 15 years and have never had a complaint. I know that I will never have to worry about whether I have been having my cars serviced here for more than 15 years and have never had a complaint. I know that I will never have to worry about whether the job was done right. Drop off and pickup is great and I get continuous updates by test messages as to the progress of the work. More

Customer Jack is the best man I've been dealing with in Alexandria dealership, A man who knows how to deal with his customers. Great man to know. Jack is the best man I've been dealing with in Alexandria dealership, A man who knows how to deal with his customers. Great man to know. More

Car service I went in to have my car sevice for rhe first time. Jack Zimerman is my Service advisor and not U must say he knew his job. JIM provided me with excep I went in to have my car sevice for rhe first time. Jack Zimerman is my Service advisor and not U must say he knew his job. JIM provided me with exceptional service, great sense of humor along with making the environment comfortable for me as a valued paying customer. I THOUGHT Acura customer was great but I must say this Mercedes dealer met my needs and I'm satisfied. More

Great Service Tried to get my wife's first 10K service on her GLC300 near her office in Arlington but they were going to take 4 hours so I drove to Alexandria from Tried to get my wife's first 10K service on her GLC300 near her office in Arlington but they were going to take 4 hours so I drove to Alexandria from there, pulled in and was promptly greeted by Chris who took the car, sent it off for service and returned it in 50 minutes washed and serviced. In between he checked in to see how I was doing in the lounge, updates the status of our service visit. Easy in and out. Bought the car from these guys too and that was a very positive experience as well. Also I like that they call a few days later to follow up on how they did. I have three MB's and this dealership has changed the paradigm for dealer service and cost. I'm a fan and will be back! More