Mercedes-Benz of Alexandria - Service Center

Awesome great experience We have purchased 4 Mercedes over they years from the dealership, the service is spectacular, they text you to keep you informed on the service progre We have purchased 4 Mercedes over they years from the dealership, the service is spectacular, they text you to keep you informed on the service progress for your car. Customer service is terrific, they make the whole experience as easy as possible, the Service Advisors are all top notch More

Excellent customer service. I have excellent service at this dealership. The service representative who handled servicing of my vehicle was attentive in responding to my inquiri I have excellent service at this dealership. The service representative who handled servicing of my vehicle was attentive in responding to my inquiries, and he was committed to ensuring my service needs were met. I highly recommend this dealership to everyone in the DMV! More

Services Received at Mercedes Benz of Alexandria, VA I am very HAPPY with the SERVICE I have received at Mercedes Benz of Alexandria, VA. They have performed two services for me and I have been thorough I am very HAPPY with the SERVICE I have received at Mercedes Benz of Alexandria, VA. They have performed two services for me and I have been thoroughly pleased with their service. My Assistant Service Manager Mr. George Boatwright is excellent and he does an extremely good job in letting me know the issues my car is having in a very timely manner. The whole team always give me a smile and is willing and ready to accommodate me when I walk in. I have always received a loaner car that is clean and fill with gas, the staff in this department is pleasant, efficient and I am always in and out and to work on time. I have the warranty coverage and the service department is always willing to look up my warranty and make sure that it is covered before they start the work. All of my service visits have been completed in 2 days or less. Example: My last visit in August 2016 was a 2-day service. I took my S550 in for a hubcap repair that was damaged in about four places and the work done was so flawless that you could not tell that the damage was even there and I picked up my car the next day. Their work hours are very workable for my schedule. I am impressed with their professionalism from the sale of my car by Mr. Jimmy Moore, Mercedes Benz Representative Master Certified to Mr. George Boatwright my Assistant Service Manager and Mr. Nicholas Moon, Customer Service Representative. Mr. Moon always follows up with a courtesy call and E-mail to make sure that I was satisfied with my service experience at Mercedes Benz of Alexandria, VA. After speaking with Mr. Moon, I believe if I had a bad experience he would try to work it out to see that it is corrected and that it does not happen again. I WOULD RECOMMEND MERCEDES BENZ OF ALEXANDRIA, VA TO MY FAMILY, FRIENDS AND CO-WORKERS FOR THE PURCHASE OF A MERCEDES BENZ OR SERVICE. MS. GARNES SEPTEMBER 16, 2016 More

A great experience Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in th Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in the detail, they took care of it with no hesitation. More

Simply Awesome. Simply Awesome I expect the best and I get it. Thank you. The person that helped me in services was George Boatwright. He deserve a Financial bonus, a Simply Awesome I expect the best and I get it. Thank you. The person that helped me in services was George Boatwright. He deserve a Financial bonus, a couple days off and total respect for his outstanding service. More

Excellent and outstanding support The service and support from Jack and the rest of the service department support team was outstanding, courteous and efficient. We are very happy wi The service and support from Jack and the rest of the service department support team was outstanding, courteous and efficient. We are very happy with the attention provided. More

Excellent Service My experience with Jack Lindeman has been great. He is very helpful, friendly ,courteous & more. My life and that of my cars are made so much easier My experience with Jack Lindeman has been great. He is very helpful, friendly ,courteous & more. My life and that of my cars are made so much easier by the MB of Alex staff. Thank you all ! More

Saturday appointments - don't do it Do not schedule an appointment on Saturday - you may wait all morning and in my case, not even have the issue fixed the. In fact, after waiting two ho Do not schedule an appointment on Saturday - you may wait all morning and in my case, not even have the issue fixed the. In fact, after waiting two hours( I had an appointment by the way) I was sent on my way with no paperwork! Unbelievable. MB of Alexandria, you need better, more efficient service managers on Saturday who actually know what they're doing and not dismissive of customers. Note: You never know who your customer is and the impact you have on the service you give them, especially if it is poor. Be mindful of that. The dealership service employees(from the young woman who sits at the desk and gives no eye contact and has a scowl on her face to the indifferent service manager there on the weekend) are all rude, give you false "vehicle ready times" even though you have an appointment and in some cases and overall indifferent. This has happened twice to me. I've owned several Mercedes and had them serviced all over the country and this dealership is by far at the bottom of the rung when it comes to caring about customers. I've had stellar customer service treatment and then there's this at Mercedes Benz of Alexandria. It's sad actually -- I'm sure they lose thousands of dollars in business. Do yourself a favor if you value your time, find another reputable dealership in the Washington DC area. More

Exceptional Great customer service and timely repair oh and great coffee ! It was a painless experience I would recommend them to everyone I know Jennifer Smith d Great customer service and timely repair oh and great coffee ! It was a painless experience I would recommend them to everyone I know Jennifer Smith did a great job on keeping me updated with my cars progression More