Mercedes-Benz of Alexandria - Service Center

The Service Representatives Are Absolutely Awesome! I had a bent rim which was causing air to leak from one of my tires. I made an appointment, dropped my car off and had a loaner within minutes! I was I had a bent rim which was causing air to leak from one of my tires. I made an appointment, dropped my car off and had a loaner within minutes! I was kept up to date with what was going on with my vehicle by text and email. I also was able to pay for my service using my phone - so convenient. Cesar was always helpful and answered any and all questions I had. I would definitely recommend getting your cars serviced here. More

Professional Service at Mercedes Benz of Alexandria I consistently receive great service at Mercedes Benz of Alexandria. The entire team is always available to answer any question i might have. Xavier M I consistently receive great service at Mercedes Benz of Alexandria. The entire team is always available to answer any question i might have. Xavier Martinez is my service representative. His professional , friendly manner is constant. He gets the job done.All around a wonderful experience. More

My service advisor was George Boatwright George was so resourceful and pleasant. He took time to listen and was very knowledgeable.about the services needed for my car. Was open to questions George was so resourceful and pleasant. He took time to listen and was very knowledgeable.about the services needed for my car. Was open to questions that I may have had, and was on point. True leadership, and a very good guy. His customer service was on 1000! He deserves an award and I will be returning there soon ?? More

Awesome Dealer I highly recommend my service advisor George Boatwright. He's a professional, pleasant and very helpful in all my needs for my vehicle. Also, he's ve I highly recommend my service advisor George Boatwright. He's a professional, pleasant and very helpful in all my needs for my vehicle. Also, he's very customer oriented and detail. More

Great experience I have had my car serviced for the past two years at this location. Staff here are really knowledgeable and will try to accommodate your needs. Serv I have had my car serviced for the past two years at this location. Staff here are really knowledgeable and will try to accommodate your needs. Service area are great snacks and coffe machines. Even parts staff were great answering all questions I had. Thank you More

Love this Place I love this dealership. I drive all the way from Germantown, Md. just to conduct business here. Alvin is my salesman and he's wonderful. He will do wh I love this dealership. I drive all the way from Germantown, Md. just to conduct business here. Alvin is my salesman and he's wonderful. He will do whatever it takes so that you get what you want. I take my car to get serviced at this location too. They are kind, courteous, and always exceed my expectations. George is my service manager. George is thorough and texted me the entire time my car was getting serviced. I am a loyal customer of this dealership. I recently purchased a Tesla and their customer service doesn't even come close to my experience with Mercedes. More

Service Rep Chris McGrane Service Representative at Mercedes Benz's of Alexander always provided me with great Customer Service. Chris is very polite, knowledg Chris McGrane Service Representative at Mercedes Benz's of Alexander always provided me with great Customer Service. Chris is very polite, knowledgeable and professional at all time. Well done Chris. Garry T More

Routine maintenance and scheduled service George is extremely easy to work with. He knows my vehicle's history, doesn't try to upsell me on optional service, but keeps me abreast of what the s George is extremely easy to work with. He knows my vehicle's history, doesn't try to upsell me on optional service, but keeps me abreast of what the state of my vehicle is, offers and honors great pricing, and delivers on time, as promised and on or under budget. I highly recommend him to anyone looking for a service advisor! More

Great service Chris isan excellent service mansger. I love the place and would recommend this service center. The service center is clean and snavks are offered Chris isan excellent service mansger. I love the place and would recommend this service center. The service center is clean and snavks are offered Always her a nice loaner!!! More

Impeccable service! The service at this dealership is fantastic! I appreciate getting the fact that they are so efficient and I can get in and out very quickly-- even if The service at this dealership is fantastic! I appreciate getting the fact that they are so efficient and I can get in and out very quickly-- even if I pick up a loaner car.. Pricing is fair, and my vehicle is always returned in better shape than how I left it-- washed and vacuumed. I will never go anywhere else, More