Mercedes-Benz of Alexandria - Service Center

The service team continues to impress me. In particular, David Stickell is easy to work with, and an honest advocate for ensuring your vehicle is well taken care of. In short, David values your time and yo David Stickell is easy to work with, and an honest advocate for ensuring your vehicle is well taken care of. In short, David values your time and your business, and in turn, it shows in the value he and service department provides on a regular basis. More

I always have a positive experience whenever I visit Mercedes Benz of Alexandria. The service staff is extermely courteous, responsive and knowledgeable. I'm always in and out in a very short period o Mercedes Benz of Alexandria. The service staff is extermely courteous, responsive and knowledgeable. I'm always in and out in a very short period of time. I truly value that part of my experience. More

VERY HONEST PROFFISSIONAL HELPFULL NO TIME TO WAIST VERY HONEST PROFFISSIONAL HELPFULL NO TIME TO WAIST CAR EXIST CLEAN AND SHINE price is reasonable service advisor very nice and easy to deal wit VERY HONEST PROFFISSIONAL HELPFULL NO TIME TO WAIST CAR EXIST CLEAN AND SHINE price is reasonable service advisor very nice and easy to deal with him THANK YOU AGAIN MR/DAVID JHONSON More

This is the best dealership that I have ever been to. That includes all dealers not just Mercedes Benz. I have been to three Mercedes dealerships for service and this exceeds the other two by far. I That includes all dealers not just Mercedes Benz. I have been to three Mercedes dealerships for service and this exceeds the other two by far. If you are looking for a car and want real customer service for the lifetime of your car, go to Mercedes Benz of Alexandria. Outstanding! More

I had my Mercedes Benz ML350 serviced at this dealership last month on a Saturday to replace a headlight. As we all know, Saturday is reserved for appointments only but the gentleman at the service station last month on a Saturday to replace a headlight. As we all know, Saturday is reserved for appointments only but the gentleman at the service station did not turn me away. There was no hassle with taking my vehicle in and replacing the light bulb. By the time I walked into the waiting area and sat down, my name was called because service was completed. That was the fastest service I ever received at any dealership. I can honestly say these guys aim to please. Thank you Mercedes Benz of Alexandria!!!!!! More

Not your stereotypical dealership... I have bought 4 vehicle from them, even though I live less than .5 miles away from another Mercedes dealership. The service here has been great. Carlo is a true pr vehicle from them, even though I live less than .5 miles away from another Mercedes dealership. The service here has been great. Carlo is a true professional, and a pleasure to work with. He is very knowledgeable and never pushy, allowing me to make my decision in my own time. More

I had my Mercedes Benz GL 350 serviced at Mercedes Benz of Alexandria last month and my service advisor is David Johnsn. Mr. Johnson is one of the most knowledgable service advisor there. I had a nosie i of Alexandria last month and my service advisor is David Johnsn. Mr. Johnson is one of the most knowledgable service advisor there. I had a nosie issue with my vehicle which I was not sure exactly where the noise was coming from. Mr. Johnson along with the technician worked diligently together to find the problem and had my vehicle fixed withn a reasonable amount of time. Mr. Johnsn is always friendly, courtesy and helpful and for this reason I will continue to come back to Mercedes Benz of Alexandria for all my service needs. I will continue to purchase vehicles from this dealership and request Mr. Johnson as my service advisor. More

Upon recommendation from Anthony, one of the best Service Advisors I have ever had pleasure to work with, he recommended that I purchase the MB Service Plan. He took time to price out the cost comparisons i Advisors I have ever had pleasure to work with, he recommended that I purchase the MB Service Plan. He took time to price out the cost comparisons if I paid for each service individually versus purchasing the 3 year/30k maintenance pacakge directly from MBUSA. John Petronio helped to clarify the confusions about the mileage and start/stop dates of the coverage and called me back twice to confirm I understood the contract details and benefits. Debbie and Dave took exceptional care to write the contract and help to add it to my plan. Again, I cannot say enough about the tight ship of professionals Mr. Stohlman has on his sales, service, and finance staff! I've received royalty treatment with every transaction and appreciate their commitment to customer satisfaction!!! Buyers who do not consider MB of Alexandria are not doing themselves due dilligence. This is the BEST in the BELTWAY! PERIOD! ~bill powers, Burke, VA More

I bought a new car from Mr. Genao in June 2011 (my second from this dealership). He was extremely professional, knowledgable, and available--a great representative of this dealership. He did a super job of e from this dealership). He was extremely professional, knowledgable, and available--a great representative of this dealership. He did a super job of explaining the car's features and personalizing settings when I picked up the car. He is always available for questions and treats each one as important. Mr. Genao keeps in touch by email, which I appreciate. I would buy my next Mercedes from Mr. Genao and recommend him to friends. My car battery was dead yesterday morning (my error). I texted Mr. Genao, he arranged roadside assistance in just a few minutes, and my car was running in less than an hour. This is exceptional customer service. I have driven a Mercedes since 2005 and have only needed required maintenance, so I don't have a lot of experience with service--vehicles are very reliable. From visits I have made to service, personnal were organized, professional, and courteous. I appreciate the quick in/out, accurate times for service completion, free car washes, and comfortable waiting area. Very well managed, making car repair easy and efficient. This dealership is classy with trained and professional personnel who know their cars and pay attention to their customers. Highly recommend this dealership. More