Mercedes-Benz of Alexandria - Service Center

Mercedes Service Experience We recently got our 2015 E class Mercedes serviced at Mercedes of Alexandria. Our service advisor was Carlos Escobar and he did an outstanding job. He We recently got our 2015 E class Mercedes serviced at Mercedes of Alexandria. Our service advisor was Carlos Escobar and he did an outstanding job. He was polite, attentive, professional and a pleasure to work with. He kept my wife fully informed on the status of the vehicle and when it would be ready. This is her third Mercedes that’s been serviced by Mercedes of Alexandria and we wouldn’t go anywhere else for service. A first-rate service experience! More

The experience was great. I like the dealership as a hole. Chris took care of my situation 100 percent. It's good you have him on staff. I will come back. I like the dealership as a hole. Chris took care of my situation 100 percent. It's good you have him on staff. I will come back. More

Expert Knowledge and Superb Customer Service Best MB dealership in the DMV, I believe. Service department is first-class especially advisor Jack Lindeman who is absolutely the best service advis Best MB dealership in the DMV, I believe. Service department is first-class especially advisor Jack Lindeman who is absolutely the best service advisor I have encountered since buying our MB in 2003. He is especially talented because he listens to his customers' concerns, acts on those concerns, and follows-through to achieve total customer satisfaction. Jack is personable, relates well to customers, and doesn't oversell what is needed. He can be trusted to provide candid, expert advice about servicing your vehicle, but always keeps the customer in mind. Terrific guy who knows his business. More

Service Advisors are customer service orientated David Getachew has been my main contact at Merceds of Alexandria. He has followed up on my concerns about the car. He has shown me functions in my c David Getachew has been my main contact at Merceds of Alexandria. He has followed up on my concerns about the car. He has shown me functions in my car and explained how they work. David saw water spots on my car and wiped them off. Recently, the upgrade to my navigation system was not done. He brought the car back into service, found a loaner for me and corrected the upgrade. He is the reason I continue with the Alexandria service department. More

George Boatright - Mercedes of Alexandria VA I bought my car at Alexandria VA dealership 3 years ago and always go back there for the excellent service! George Boatright is an eppitomy of custome I bought my car at Alexandria VA dealership 3 years ago and always go back there for the excellent service! George Boatright is an eppitomy of customer service!!! More

Excellent service This was my first and so far only experience with the service department, and that experience was excellent. "You buy a Mercedes, you get Mercedes-qu This was my first and so far only experience with the service department, and that experience was excellent. "You buy a Mercedes, you get Mercedes-quality service," I told the adviser. More

Excellent Service Great service and the people that work there was so attentive. We got a phone call a week after the service to made sure everything was good. I will d Great service and the people that work there was so attentive. We got a phone call a week after the service to made sure everything was good. I will definitely will continue my service in that dealership for sure. More

Excellent service. Great service. Will definitely bring my car back to this location. David was very courteous and informative. Thank you for providing such an amazing w Great service. Will definitely bring my car back to this location. David was very courteous and informative. Thank you for providing such an amazing work. More

Service was completed as stated upon entry. Time is important to me therefore I was thrilled to have the service completed on time. Also learned that there was a recalled item taken care of duri Time is important to me therefore I was thrilled to have the service completed on time. Also learned that there was a recalled item taken care of during the service , which was great . More