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Mercedes-Benz of Alexandria - Service Center
Alexandria, VA
518 Reviews
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518 Reviews of Mercedes-Benz of Alexandria - Service Center
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September 25, 2018
B Service Visit My service manager, David Getachew goes out of the way to ensure you are satisfied. I would recommend him as service advisor to all my Mercedes owner My service manager, David Getachew goes out of the way to ensure you are satisfied. I would recommend him as service advisor to all my Mercedes owner friends More
by BJ Pat
Employees Worked With
David Getachew
September 19, 2018
Damaged my SL600 and denied all wrongdoing;Avoid at all cost Before I begin, it's important to note that I have visited numerous Mercedes dealerships (at least 8), and in my opinion, Mercedes Benz of Alexandria, Before I begin, it's important to note that I have visited numerous Mercedes dealerships (at least 8), and in my opinion, Mercedes Benz of Alexandria, is by far, the worst. Allow me to explain. First off, it's nearly impossible to get a call / email back, even when your car is being serviced, but, the aforementioned is negligible, compared to the damage they caused to my car. The icing on the cake is that they are denying all responsibility. While my vehicle was being serviced at Benz of Alexandria, damage occurred while in their possession. Specifically, the front bumper had been crushed, and the parking strip trim had been ripped off. I first noticed the damage on 7/24, while my car was still on their lot. When I asked what had happened, the service manager (Frank) replied, "I don't know anything about that." In hindsight, hearing the former should have been a huge red flag, since the service manager, at best, was oblivious to the damage that had been done. Nonetheless, since my car had been declared a total loss, I didn't think I would be retaining it, so I didn't take any pictures of the damage. (BIG mistake) However, I think most people would agree, that noting the damage with the service manager is reasonable protocol and should suffice. Up until this point, I've never heard of a dealership that damaged a car, and then subsequently failed to remedy the situation. However, I should have listened to my intuition, because all the 'WARNING' signs were there. Anyway, I ended up retaining the car 3 weeks later, at which point, I contacted the dealer about the damage which I had noted with Frank on 7/24. Long story short, they denied responsibility for all the damage. I then escalated my complaint all the way through the chain of command, til I reached the GM (Peter Collins) and, he stated, after interviewing the employees, his view was that the dealership did not cause the damage, which is simply not true. As stated earlier, I saw the damage while at the dealership, in person, and my car had never left the dealer lot. Further, the service manager was informed, as we both stood looking at the damage. In addition, USAA took pictures on 7/3, while my car was at the dealer, which showed my car in pristine shape, which proved there was no prior damage. However, even after I showed Benz of Alexandria this photographic evidence, they still would not take responsibility. I requested the dealership to check the video surveillance, and asked if they had taken photos of my car, before it left the dealership. To my surprise, they informed me they don't have records of the video footage going back that far, (beyond 30 days) and they did not have any pictures of my car, however I do not believe this. Most likely, they pulled the tapes, and once they saw they caused the damage, they simply denied having this footage. Now some may say this is a bold statement, but consider the following. Would a Mercedes dealership, or any company for that matter, with Millions of dollars in precious inventory, (stored outside, unsecured), take the risk of limiting themselves to 1 month worth of footage, when the cost of storage is negligible? I'll let you decide. In any case, I have now escalated this issue with the Office of the Attorney General of Virginia - Consumer Protection, and I'll subsequently file a case with the BBB tomorrow. I also called the State Corporation Commission of Virginia, which handles insurance related matters, since they refused to provide me with their commercial insurance policy, since I wanted to file a "garage keeper's claim." The State representative told me that it's very rare for an automotive repair shop to deny providing insurance information once requested, and stated that this typically only happens with smaller, less reputable companies. In closing, let me say that there are plenty of reputable, HONEST, automotive service repair shops out there, but this is not one of them. I highly recommend that everyone steer clear of this dealership, and avoid them like the plague. You'll be thankful you did. More
by Invested Guru
Employees Worked With
Frank Clarke, David Johnson, Peter Collins, Jenni Lam, Malike Sallieu
September 12, 2018
My impressions of Mercedes-Benz of Alexandria I have always been very pleased with the politeness and professionalism of the staff at this facility. And their workmanship is unsurpassed by all co I have always been very pleased with the politeness and professionalism of the staff at this facility. And their workmanship is unsurpassed by all competitive dealerships that I have been to. More
by davepaige60
Employees Worked With
William Stevenson, Malike Sallieu, Vike Doudaklian
September 11, 2018
Great service. After 8 years of doing business with MBZ of Alexandria, I can’t say enough great things about their value, their customer service, their attention to After 8 years of doing business with MBZ of Alexandria, I can’t say enough great things about their value, their customer service, their attention to detail and their honesty. A great company! More
by VBM
Employees Worked With
Horst Von Shilling, Xavier Martinez
August 20, 2018
Jack Lindeman is the best Service Advisor EVER! I have enjoyed working with Jack Lindeman for several years, and two Mercedes (on my second one). He is the most professional and knowledgeable Servi I have enjoyed working with Jack Lindeman for several years, and two Mercedes (on my second one). He is the most professional and knowledgeable Service Advisor I have ever worked with. He is also trustworthy, and that says a lot about his character. I highly recommend him. He is the best EVER! More
by G Bird
Employees Worked With
Jack Lindeman
August 16, 2018
Great service After purchasing a pre-owned vehicle out of the D.C. metropolitan area, a friend encouraged me to have it serviced where he purchased and has his auto After purchasing a pre-owned vehicle out of the D.C. metropolitan area, a friend encouraged me to have it serviced where he purchased and has his automobile serviced, Mercedes-Benz of Alexandria. Jack Lindeman became my service professional. Mr. Linderman was always pleasant, knowledgeable, and treated me and my vehicle with respect. During my last visit on August 15, 2018, I was informed Mr. Lindeman was no longer with the dealership. This saddened me, however, I hope he is well and enjoying life to the fullest. Chantell Kirby was available and took care of my service. I look forward to continuing a great rapport with Mercedes-Benz of Alexandria. More
by RButler
Employees Worked With
Chantell Kirby, Jack Lindeman
August 12, 2018
The best service we’ve ever experienced. We purchased a previously owned S 2015 and when my husband and I experienced some issues with this car the dealership took care of everything with no We purchased a previously owned S 2015 and when my husband and I experienced some issues with this car the dealership took care of everything with no cost to us. They could not have been more accommodating. We would never buy any car other than a Mercedes and we would always buy from this dealership. More
by Jmo51
Employees Worked With
Jesse Bragg, Chris McGrane
August 04, 2018
RAPID SERVICE I dropped in with a blown tire right after closing on a Friday night and it was fixed and ready the next day. Excellent service...none better. Cheer I dropped in with a blown tire right after closing on a Friday night and it was fixed and ready the next day. Excellent service...none better. Cheers, DD More
by ZATAR1974
Employees Worked With
David Getachew
July 27, 2018
Nice experience. Mercedes-Benz of Alexandria 200 S Pickett St, Alexandria, VA 22304 Mercedes Benz Dealer Ruby Noelle Arthur 21 points 3 days ago I had outst Mercedes-Benz of Alexandria 200 S Pickett St, Alexandria, VA 22304 Mercedes Benz Dealer Ruby Noelle Arthur 21 points 3 days ago I had outstanding service during my last visit. My service advisor greeted me immediately even though he was on the phone. As soon as he was done, he apologized and proceeded to assist me. It was a Saturday afternoon and even though the wait was very long, Cesar Cardona (my service advisor) would check in with me occasionally. I have never worked with him but he treated me as if he had know me for years. He shared his love for cars, a passion he developed from childhood because his father and Uncle were in the business. I became hungry during my wait but some random employee took the trouble to search for snacks for me. It was near close of business and the snacks had run out. I appreciate all the trouble Cesar took to get me a good discount off my bill. He took my wait time into consideration and was very flexible. I opted out of a loaner because I find my car inferior after I drive those. Thank you for such a pleasant experience that day. More
by Ruby Noelle
Employees Worked With
Cesar Cardona
July 22, 2018
Amazing George Boatwright is always professional, helpful, and above and beyond. I recommend this MB dealership to anyone. Great service, professional, and ab George Boatwright is always professional, helpful, and above and beyond. I recommend this MB dealership to anyone. Great service, professional, and above and beyond. Amazing. More
by Customer I.S.
Employees Worked With
George Boatwright
