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Mercedes-Benz of Anaheim

Anaheim, CA

4.8
1,568 Reviews

5395 East La Palma Avenue

Anaheim, CA

92807

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Showing 1,568 reviews

January 23, 2026

Came in for an oil change since I couldn’t remember when I had last gotten one. I had them check out a message about my airbag. Waited a few hours while they checked out my car and left a with a beautiful l More

by Cristina M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ranciglio
January 15, 2026

I traveled all the way from Sacramento, and Jeff Lu and the entire crew made my transaction quick and seamless. They gave me the best value on a very clean E class . Jeff I appreciate you being so wonderfu More

by andreaa3965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lu , Edward Hwang
Jan 16, 2026 -

Mercedes-Benz of Anaheim responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jeff here at Mercedes-Benz of Anaheim! We are always more than happy to assist you if anything else comes up. Take care!

January 15, 2026

I took my car for a light bulb replacement and took me 5 hours and 40 minutes to do inspection. So disappointed. I am the regular customer for last 15 years but I don’t feel like I go back anymore More

by Elie.kasir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Hwang
Jan 20, 2026 -

Mercedes-Benz of Anaheim responded

Thank you for taking the time to share your experience. I sincerely apologize for the excessive wait time you encountered for what should have been a simple visit. We understand how frustrating that must have been, especially as a loyal customer of over 15 years, and this is not the level of service we strive to provide.   Your trust is extremely important to us, and we would truly appreciate the opportunity to speak with you directly, understand what happened, and work toward rebuilding our relationship. Please feel free to contact me at your convenience, or let me know the best way and time to reach you.   Thank you again for bringing this to our attention. We hope to earn back your confidence. Luke Brown General Manager - Mercedes-Benz of Anaheim lukebrown@group1auto.com

January 14, 2026

Amazing service as usual. Everyone from the valet, service advisor and managers were attentive and accommodating. They set the standard for customer service. Thank you all More

by AB619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Babek , Edward Hwang
Jan 15, 2026 -

Mercedes-Benz of Anaheim responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2026

Excellent service every little way. Cordial and respectful. Knowledgeable staff. On time no reservations to refer people More

by jonahdoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
Jan 10, 2026 -

Mercedes-Benz of Anaheim responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2026

John was very professional and courteous. Services were performed timely. I m very satisfied. Excellent service. Thx More

by Anita Arora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Horgan
Jan 10, 2026 -

Mercedes-Benz of Anaheim responded

Hello Anita, thanks for your praise and kind comments about John. If you're ever in need of more help, please let us know!

January 08, 2026

Great Mercedes dealer. Everyone is friendly and helpful, the facility is clean, good selection of cars, and great service department. More

by ray.lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Soto
Jan 10, 2026 -

Mercedes-Benz of Anaheim responded

Hello, we are so happy to read such a great review about Mercedes-Benz of Anaheim! We do hope we can be of assistance in the future. Take care!

January 08, 2026

Soon as I arrived @ 7:30 AM for my service appointment Babak was there to greet me. He Offered me a loaner so I wouldn't have to wait in the lobby which was great. Babak and the rest of the Mercedes team More

by streetapprovedmag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Babak
Jan 09, 2026 -

Mercedes-Benz of Anaheim responded

Hello, thank you for your kind review; we are happy to pass along your comments to Babak at Mercedes-Benz of Anaheim! Feel free to reach out to us if you need anything. Have a wonderful day.

January 07, 2026

My service advisor, Brian Kim is very professional and helpful. He listens to my questions and needs and takes care of any issues. I highly recommend Brian if you need to get your car serviced! More

by T. Cimino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kim
Jan 09, 2026 -

Mercedes-Benz of Anaheim responded

Hello, thank you for your kind review; we are happy to pass along your comments to Brian at Mercedes-Benz of Anaheim! If you have any further questions, please don't hesitate to reach out!

December 31, 2025

Very communicative and respectful. Did appropriate work in expected time. Discussed future needs of my car. Titan was excellent and very informative More

by Lindadelong22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titan hsieh, Edward Hwang
Jan 02, 2026 -

Mercedes-Benz of Anaheim responded

Hi, we're happy to hear you had such a positive experience with Titan and our team! We hope you have a great day!

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