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Mercedes-Benz of Anaheim
Anaheim, CA
1,620 Reviews
Mercedes-Benz of Anaheim (A Caliber Motors Company) is family owned and has a long standing relationship with Mercedes-Benz that dates back to 1957. Since its founding in 1984, Mercedes-Benz of Anaheim has continued to expand in size, knowledge and experience. Today, we continue to strive for excellence and adapt to our clients and their ever-changing needs. Here are the benefits of being a Mercedes-Benz of Anaheim VIP customer:
Complimentary Loan Car*
Complimentary Car Wash*
Guest lounge with refreshments, complimentary Wi-Fi, Televisions and office spaces
Children's Activity Center
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,620 reviews
March 29, 2026
I felt strongly that my repairs were recommended primarily based on a profit motive rather than on safety and functionality. I brought the car in to the dealership to perform their “B” service inte primarily based on a profit motive rather than on safety and functionality. I brought the car in to the dealership to perform their “B” service interval. They seem to take this opportunity to identify anything that they could add to the visit! An example would be a battery replacement ($500) when I responded that I had to jump start the car once. The “Advisor” didn’t take into account that I told them I had left the hazards flashers on all night by mistake and I had no other issues with the battery. Another recommendation was to have front Sway bar links serviced ($725) based on their “video inspection” which I did not experience any of the usual symptoms in handling. Some basic safety service items were not taken care of; one specific item that was not brought to my attention was my wiper blades, which were streaking badly and I ended up replacing them myself.. Another observation was after the dealer visit I looked under the hood and noticed a couple of disturbing items. The cap to the washer fluid reservoir was not replaced properly and was the top engine plastic cover was loose. I corrected both issues myself. Further review by me discovered a headlight inside cover was off the back of the headlight module and that bulb was hanging out of its socket. Now I do not believe that had anything to do with that issue, I was disappointed that they did not discover this situation and correct it during their “inspection” of my vehicle. I saw that issue after looking over my engine compartment for approximately 5 minutes - and I do not have the “trained” eye that their trained mechanic is supposed to have. Especially at $340/hour shop rate!!! My advisor couldn’t tell me what size engine (or if Turbo or not) was in my car and he had access to my VIN to look it up! He preferred to guess rather than look it up for me! I won’t be going back there. That was by far the worst Dealer experience I have ever had!! More
by Very Disappointed Visitor!!!
Employees Worked With
B Kim
March 29, 2026
No loaner car as promised. Awful. Long wait. Not notified ahead of time. Stressful expensive repair. Very unhappy Awful. Long wait. Not notified ahead of time. Stressful expensive repair. Very unhappy More
by T.prescott1947
Employees Worked With
March 26, 2026
Hyun was absolutely amazing! Perfect communication and took care of everything for me in a timely manner. I have nothing but bad experiences with other Mercedes dealerships and Perfect communication and took care of everything for me in a timely manner. I have nothing but bad experiences with other Mercedes dealerships and drove to Anaheim hoping for a good experience More
by robert.mccausland
Employees Worked With
Brian Kim
March 24, 2026
I’ve had multiple experiences at this dealership, and every single time, Johnny has gone above and beyond to make the process smooth and stress-free. From the moment I walk in, he takes the time to liste every single time, Johnny has gone above and beyond to make the process smooth and stress-free. From the moment I walk in, he takes the time to listen, understand exactly what I need, and guide me in the right direction without any pressure. What really stands out is how consistent he is—he always keeps me updated throughout the entire process, making sure I’m never left wondering what’s going on. I’ve trusted him with servicing my Mercedes-Benz Sprinter, and he has always handled everything with care, efficiency, and attention to detail. Whether it’s routine maintenance or addressing specific concerns, he makes sure the work is done right and keeps me informed every step of the way, which gives me real peace of mind. His professionalism is unmatched, and you can genuinely tell he cares about his customers and their experience. Whether it’s answering questions, following up, or making sure everything is handled efficiently, Johnny always delivers. It’s rare to find someone so reliable and attentive, and that’s exactly why I keep coming back. If you’re looking for someone who is knowledgeable, trustworthy, and truly committed to excellent service—especially for your Sprinter—ask for Johnny. He makes every visit a great experience! More
by classylimousineservices
Employees Worked With
Johnny service department
March 23, 2026
The service I received from David was warm and quick! As a new car owner it was helpful for him to break down my charges and explain their importance. As a new car owner it was helpful for him to break down my charges and explain their importance. More
by MY
Employees Worked With
David Rancilglio
March 18, 2026
Excellent service at Mercedes-Benz Anaheim, professional staff, quick turnaround, transparent communication, outstanding customer care experience. staff, quick turnaround, transparent communication, outstanding customer care experience. More
by Sanam
March 18, 2026
Brian is GREAT with customers. He always goes above and beyond in listening to you and in getting back to you. We are lucky to have Brian at this branch! He always goes above and beyond in listening to you and in getting back to you. We are lucky to have Brian at this branch! More
by Rose
Employees Worked With
Brian Hyun
