My visit to your dealership was to address a recall on the driver side air bag and a check engine light. I arrived at 6:30 AM and promptly at 7:00 AM, I was greeted by Gary Williams - Team Service Manager. Gary advised me that the airbag replacement would take almost 2 hours and that the shop technicians didn't start until 8:00 AM. After filling out the paper work, Gary escorted me to the customer lounge and pointed out the beverages and pastries that were available and encouraged me to help myself. A short time later, Gary came to the lounge and told me that the air bag replacement had started and seeing that I was working on a lap top advised me of the available work stations/desks. A short time later, Gary came to tell me that the check engine light was caused by a faulty catalytic converter that was covered by the vehicle warranty and that it would take several hours too cool down so that it could be replaced. He then offered to have one of the staff drive me to a local fast food restaurant to pick up something for lunch. Gary visited me several more times to give me updates and to see if there was anything that I needed. Shortly before 3:00 PM, he came to tell me that my vehicle – a Winnebago motor home on a Sprinter 3500 chassis was ready to go. I was totally impressed by Gary’s personal attention to me and the many courtesies extended to me by the staff of your dealership.