Mercedes-Benz of Anaheim

I’ve been a customer here for over 20 years and I’ve always had great service. Roger went over and above always had great service. Roger went over and above More

Best service, best place to buy a car! Always great staff going the extra mile! Always great staff going the extra mile! More

DO NOT BUY ANY VEHICLES FROM THIS DEALER, READ BELOW: Purchasing my 2023 EQE 350+ from Mercedes-Benz of Anaheim has been the most traumatizing and disappointing experience I’ve ever had with any deal Purchasing my 2023 EQE 350+ from Mercedes-Benz of Anaheim has been the most traumatizing and disappointing experience I’ve ever had with any dealership — luxury or otherwise. Their negligence didn’t just cost me time, stress, and money — it nearly cost me my life. To start, I was sold the car under the agreement of 2 years of free charging. After taking possession of the vehicle, the dealership completely failed to activate this part of the contract. For three exhausting weeks, I was given the runaround — calling, visiting, and pleading for help, only to be dismissed over and over. It wasn’t until I sat down with the owner and fought for my contract that I was reimbursed. Even then, I had to figure out the actual activation myself — translating German menus in the Mercedes app because no one at the dealership could assist. Adding insult to injury, I was misled about the car’s condition. I signed the purchase agreement thinking I was buying a pre-owned vehicle with 3,000 miles — only to be informed after signing that it actually had over 8,000 miles. A blatant, dishonest bait-and-switch. But the true nightmare didn’t begin until a few weeks later, when my tires started showing warning signs. I brought the vehicle back immediately, concerned for my safety, and Mercedes-Benz of Anaheim simply rotated the tires and sent me on my way. They refused to replace them, brushing off my concerns. Months later, now relocated to the East Coast, I experienced something terrifying: while driving at highway speeds from New York to DC, my car began hydroplaning violently — without rain, snow, or any conditions that would normally cause it. Hitting even a small bump would send the car slipping and skidding out of control. Roadside assistance blamed the tires, so I stopped, checked, and filled them carefully. Yet hours later, the car hydroplaned again, worse than before, throwing me across lanes and nearly causing a fatal accident. I was completely alone, in the dark, stuck on an isolated stretch of road with no help nearby, fearing for my life. I had no choice but to crawl at 10 miles per hour for hours just to reach safety. The next morning, after finally making it to Arlington, I took the car to Mercedes-Benz of Arlington, where the car sat for almost two weeks. The diagnosis? A faulty tie rod — a critical suspension component that was severely compromised. Had I hit another bump, another slick patch, or been forced to brake suddenly, I could have easily been killed — all because Anaheim sold me a defective, unsafe vehicle. Even worse, Arlington initially tried to charge me to repair this defect, despite the car being under full warranty. It took multiple heated arguments and visits before they honored the warranty and replaced the part — something that should have been done at purchase if Anaheim had done their due diligence. Now, to top it all off, during my recent A2 service, I was told that Anaheim’s finance team failed to properly enroll my vehicle into the complimentary service package I was promised — despite written proof I had in emails. Yet again, I was asked to pay out of pocket because the system wasn’t updated properly. I spent the entire day today desperately calling Anaheim to resolve this — starting from 9 AM, leaving voicemails, sending texts, calling managers. The receptionist lied about managers being available, Edward Hwang, the General Manager, left early without calling me back, and Service Manager Sam Kashani refused to pick up or return my calls. Once again, I’m stranded — left without a car and without support. Mercedes-Benz of Anaheim sold me a dangerous car. They lied about the condition of the vehicle. They repeatedly denied me the services they contractually promised. And they left me abandoned when their failures nearly cost me my life. This is not just bad service. It is gross negligence, & deceptive business practices. More

Thorough, reasonably priced compared to other dealerships (that’s why we drive from Riverside). Great reps, too! (that’s why we drive from Riverside). Great reps, too! More

Took my car in for Service A. Service advisor, Brian Kim, was great. Informative, courteous and efficient. Service advisor, Brian Kim, was great. Informative, courteous and efficient. More

Very nice , very effective, good explanation to the client, good knowledge and perfect recommendation to the client client, good knowledge and perfect recommendation to the client More

This is quite a good dealership. They are large and have a huge selection. There was a no pressure buy for the warranties and whatnot. Benjamin and Vijay took good care of me. They are large and have a huge selection. There was a no pressure buy for the warranties and whatnot. Benjamin and Vijay took good care of me. More