Mercedes-Benz of Anaheim

Gustavo was excellent! Gustavo and the team took excellent care of me. From the time I pulled up to the time I left, the service was fantastic. It was greatly appreciated Gustavo and the team took excellent care of me. From the time I pulled up to the time I left, the service was fantastic. It was greatly appreciated More

Worst MBZ repair shop I've dealt with WORST SERVICE DEPARTMENT, HIGHLY DUPLICITOUS AND UNETHICAL FROM MY EXPERIENCES, THEY LIE STRAIGHT TO YOUR FACE. 2ND AND LAST TIME I WILL USE THIS COMP WORST SERVICE DEPARTMENT, HIGHLY DUPLICITOUS AND UNETHICAL FROM MY EXPERIENCES, THEY LIE STRAIGHT TO YOUR FACE. 2ND AND LAST TIME I WILL USE THIS COMPANY. WE DROPPED OFF A WORK VAN, MERCEDES SPRTINER BECAUSE IT WAS STUCK IN LIMP MODE. ABOUT THE SAME TIME FRAME RECEIVED A LETTER FROM MBZ USA STATING THIS IS AN ISSUE THAT THEY ARE EXTENDING THE WARRANTY ON. OUR WORK VEHICLE WAS IN THEIR SHOP OVER A WEEK, WE CONTINUED TO CALL TO SEE WHEN IT WOULD BE READY. THE DIAGNOSTIC FEE I AGREED TO WAS $179.95. THEY DETERMINED THE PROBLEM CAUSING OUR SPRINTER TO GO INTO LIMP MODE WAS A FUSE IN THE WRONG SLOT. $570.00 ($390 OVER THE DISGNOSTIC FEE I APPROVED) LATER AND NOT A SINGLE PART CHANGED I PICKUP THE VAN. THE FOLLOWING DAY I NOW HAVE A DIESEL EXHAUST FLUID LEVEL WARNING, THE DAY AFTER THE VEHICLE STATES THERE ARE "8 STARTS REMANING". THE VEHICLE IS NOT DRIVABLE. IN ADDITION THEY WANTED $500 MORE TO CHANGE THE FUEL FILTER ($69 OEM ONLINE AND A 15 MINUTE JOB). IN 2008 I HAD ANOTHER INCIDENT WITH THIS DEALERSHIP. MY SL 500 MERCEDES HAD RECEIVED SOME CHIPS IN THE HOOD FROM A GRAVEL TRUCK. I BROUGHT THE VEHICLE TO MERECEDES TO BE COLOR SANDED. I WAS TOLD THE CHIPS ARE TOO DEEP AND THE ENTIRE HOOD WOULD HAVE TO BE STRIPPED AND REPAINTED FOR $1800 I APPROVED. WHEN THE VEHICLE WAS READY FOR PICKUP I INSPECTED THE HOOD, AND GUESS WHAT I FOUND.. 2 OF THE ORIGINAL PAINT CHIPS WERE REMANING. WHEN I CALLED THE MANAGER OVER HE LIED TO MY FACE AND SAID THE ENTIRE HOOD WAS REPAINTED , AFTER I POINTED OUT THE CHIPS HE DIDNT KNOW WHAT TO SAY.. I HAD ALREADY PAID FOR THE PAINT JOB. More

Purchsr a New Car What a great experience at MB of Anaheim. We had a good deal. Everything was simple and quick! Darcy Borges was very friendly and helpful. We are ver What a great experience at MB of Anaheim. We had a good deal. Everything was simple and quick! Darcy Borges was very friendly and helpful. We are very happy with our purchase! More

Craig made the experience pleasant I made an appointment and I was in and out in no time with a loaner vehicle. Craig kept me informed of the progress of my vehicle making the whole exp I made an appointment and I was in and out in no time with a loaner vehicle. Craig kept me informed of the progress of my vehicle making the whole experience pleasant. More

Mercedes benz Anaheim service center From arrival point to service was excellent, staff friendly and felt welcomed . Thank you Dave and everyone I appreciate your customer service we lov From arrival point to service was excellent, staff friendly and felt welcomed . Thank you Dave and everyone I appreciate your customer service we love Mercedes. More

Very helpful and friendly John was great. He was friendly and funny. I loved that he answered all of my questions and never made me feel like I was wasting his time. John was great. He was friendly and funny. I loved that he answered all of my questions and never made me feel like I was wasting his time. More

Very nice service! Checked neatly! The service team checked neatly! They found all problems that my car had, and fixed them all. Jamison called me to update the progress. Best servic The service team checked neatly! They found all problems that my car had, and fixed them all. Jamison called me to update the progress. Best service! More

DuPont coating applied to outside and inside of new vehicle. The cr loaner manager, Michael, bent over backward to help me, due to my forgetting my driver license. The others were very helpful as well. I enjoyed The cr loaner manager, Michael, bent over backward to help me, due to my forgetting my driver license. The others were very helpful as well. I enjoyed free hot chocolate and cookies. I had other questions about my new car answered. The next day, when I picked up my car, there were two complimentary bottles of water in the cup holders along with a Christmas card. Such attention to detail I have never seen at any dealership! My gratitude to all at Mercedes of Anaheim! More

Very good service experience in this dealer The service rep very friendly and help fix my car problem very fast..they call me to pick up car 1day early then they promise. The service rep very friendly and help fix my car problem very fast..they call me to pick up car 1day early then they promise. More

Professional "no hassle" experience! We purchased TWO vehicles from Mercedes-Benz of Anaheim Hills this year! Both times we worked with Shelly Lazoff. Shelly is super knowledgeable & so We purchased TWO vehicles from Mercedes-Benz of Anaheim Hills this year! Both times we worked with Shelly Lazoff. Shelly is super knowledgeable & so professional! He is available 24/7 and truly cares about his customers! The entire dealership experience is very relaxed, no pressure, no gimmicks, just people who really care! More