Mercedes-Benz of Anaheim

I recently purchased a 2014 E250 Bluetec sedan from your dealership last Saturday, November 2. (It was my second purchase from you - my first was a 2013 E350 Coupe in August of 2012.) It is with extreme ple dealership last Saturday, November 2. (It was my second purchase from you - my first was a 2013 E350 Coupe in August of 2012.) It is with extreme pleasure that I write this email because I am happy to give credit when it is due. Being a (small) business owner myself, I realize the challenges that come along with any business, especially providing excellent customer service. Throughout the process, we dealt with Patrick Smith, Patrick Healey, Salis Borges, and the nice young man in financing, whose name escapes me at the moment. My 4 and a half year old son accompanied me and my husband on test drives throughout the final delivery. I'm sure you know that a child of that age has little to no patience for something as boring as a car purchase....I wanted someone to know - (in a world where customer service is typically all but dead) here's what I believe you all are doing right: •We were greeted every time we walked in the door. (Sad that is rare nowadays...) •Salis remembered us from our previous purchase over a year earlier. •Patrick Smith called or texted me about the cars I was interested in - without "stalking" me. •Patrick Healey took over for Patrick Smith and it was a smooth and professional transition. •Patrick Healey was patient with us as we drove multiple models and decided on the right one for us. •We were offered refreshments without it being overbearing. •You have an area for my son to play and be entertained while we were there. He loved it. •The financing gentlemen was friendly, informative, professional, and took care of us quickly at our request. •Salis and the staff were all very friendly and totally professional. We felt very comfortable and at ease during the purchasing process. Of all the cars I have purchased in my life, these last two from your dealership were the only ones that were totally pain-free. Keep up the good work and the great crew you have there. I'm happy to refer anyone I know to your dealership as I feel totally confident that they will be taken care of and receive the excellent service that we did. Thank you again. More

The sales team are very friendly, they did all the paper work at the dealership and delivered the car to my home and saved me a lot of time. work at the dealership and delivered the car to my home and saved me a lot of time. More

At this point I have used Dave for so long to service my cars that I feel like he is an old friend that I can rely in for an honest assessment of my service needs. I come in from Palm Desert to get my car s cars that I feel like he is an old friend that I can rely in for an honest assessment of my service needs. I come in from Palm Desert to get my car serviced because if Dave. More

Dave was great service representative, professional with all kind of work, quick and accurate, the car was neat and clean. It's a pleasure to have a service there for life. all kind of work, quick and accurate, the car was neat and clean. It's a pleasure to have a service there for life. More

My experience with Anaheim hills Mercedes has always been an excellent one. Nothing but friendly people, who really care about your needs, wants and who really listen to you! an excellent one. Nothing but friendly people, who really care about your needs, wants and who really listen to you! More

Your sales and service personnel was excellent. Later, upon arriving home I realized my tint on my passenger window was scratched during the car wash. upon arriving home I realized my tint on my passenger window was scratched during the car wash. More

This representative was extremely rude and disrespectful. It seemed that he was mad because we serviced our car somewhere else. His body language was as obviously rude as his tone of voice. He did not seem l It seemed that he was mad because we serviced our car somewhere else. His body language was as obviously rude as his tone of voice. He did not seem like he was even willing to help. He did not care at all whether we left satisfied or angry, despite the fact that we had recently purchased a vehicle from this location. We are very disappointed that this dealership simply sells the car to the customer and then forgets about them and disregards their questions, needs, and emotions. I have referred a few people to this location prior to this occurrence. However, it is doubtful that I will return to this dealership. I now have a car from Fletcher Jones and one from the dealership in Anaheim Hills, and I must say that Fletcher Jones treats their customers much better. They are very friendly and their main concern is to help the customer, not to get him out the door as fast as possible regardless of his satisfaction. I was hoping to find the same service and care at this dealership because it is closer to my house. However after the treatment we received today, I realized that the distance is worth traveling if it is a trade-off between distance and service. More

I can honestly say that everything about my purchase of a new Mercedes Benz C350 was perfect! There are not very many C350s for sale. Mercedes-Benz of Anaheim had the car in stock with the color, wheels, spo new Mercedes Benz C350 was perfect! There are not very many C350s for sale. Mercedes-Benz of Anaheim had the car in stock with the color, wheels, spoiler, and Panorama roof that I wanted. Internet Sales Manager John Gray was a pleasant and well informed salesperson. He answered all of my questions and was easy to work with even during the negotiation stage. I have been involved with purchasing quite a few new cars from other brands and I know that this is not always the case. I would not hesitate to recommend John and Mercedes-Benz of Anaheim to my friends and family. More

I had a great first experience leasing a Mercedes car. Mosh makes my car transition from Mazda to Mercedes painless. He is very friendly and helpful. He's not like typical sales guy, especially the typica Mosh makes my car transition from Mazda to Mercedes painless. He is very friendly and helpful. He's not like typical sales guy, especially the typical sales guy for a luxury brand. I will highly recommend him to my family and friends. More

WE went in looking for an E series, within a certain price range. Since John was with another customer, everyone, including the GM jumped in to get us a test drive, review options, etc and John helped price range. Since John was with another customer, everyone, including the GM jumped in to get us a test drive, review options, etc and John helped with pricing and "sealed the deal". More