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Mercedes-Benz of Anaheim

Anaheim, CA

Overview
Reviews
4.8
1,364 Reviews
Call Dealership (714) 777-1900
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5395 East La Palma Avenue

Anaheim, CA

92807

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Showing 1,364 reviews

March 31, 2024

Was in and out in the window of time estimated by Chris, along with excellent customer service I would bring my vehicle back in upon next maintenance scheduled. More

by Kareem
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher ER
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Apr 05, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your kind words for our staff, we appreciate it!

March 31, 2024

I Waited for 3 hours, was never offered a Lyft home, never provided loaner car. More

by Jenniferann655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delfino
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Apr 03, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 31, 2024

I think this dealership is good in terms of the cleanliness, checking in for the appointment, and pick up my car when it is done. More

by pierre.lam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellin Carter
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Apr 05, 2024 -

Mercedes-Benz of Anaheim responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 31, 2024

this dealership was amazing. The service was spectacular and I recommend taking your Mercedes-Benz to this dealership for great service. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
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March 28, 2024

Mr. Gray , our salesman was excellent and answered all of our questions with professionalism!!! It’s the reason we are multiple return clients!!! More

by Alljallthetime
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
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Apr 03, 2024 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had a great experience and that Mr. Gray provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 27, 2024

Thanks to John Horgan. He answered all my question! Definitely I would like to see him again next service More

by Gsjchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Horgan
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Apr 03, 2024 -

Mercedes-Benz of Anaheim responded

You're welcome! John is dedicated to providing excellent service and thorough answers to your questions. We'll make sure to schedule your next service with him. We appreciate your feedback!

March 25, 2024

I've had my car maintenance services done here twice now, and both times have been excellent. More

by olispinoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher, service advisor.
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Mar 27, 2024 -

Mercedes-Benz of Anaheim responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 24, 2024

I took my car to get 20k miles service but the service team could not update the software so I have to come back again another time. More

by phbc111223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto
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Mar 26, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eddie Hwang General Manager ehwang@mbofanaheim.com

March 24, 2024

Delfino was very professional and personable. Thank you for making everything easy on a rainy day. More

by Labrennler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino is very nice
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Mar 26, 2024 -

Mercedes-Benz of Anaheim responded

We're glad Delfino provided you with a professional and personable experience. Thank you for choosing us!

March 22, 2024

My break light sensor went on to my Mercedes Sprinter, I called service department and they told me to bring it in and they inspected and for sure I needed new front breaks, I’m glad I didn’t need the rotor More

by yirehelectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kortlang, John Gray, Jane Dehdashti, Vijay Ambakad, Darcy Borges, James Sales, Jeff Lu, Michael Sullivan, Edward Hwang
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Mar 28, 2024 -

Mercedes-Benz of Anaheim responded

That's great to hear! We're glad that the Mercedes dealer service team provided you with excellent service and addressed the issue with your brake light sensor and front brakes efficiently. Thank you for recommending our dealership, and we look forward to assisting you with all your Sprinter's services in the future. If you have any further questions or need assistance, feel free to reach out.

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