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Mercedes-Benz of Anaheim

Anaheim, CA

Overview
Reviews
4.8
1,363 Reviews
Call Dealership (714) 777-1900
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5395 East La Palma Avenue

Anaheim, CA

92807

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Showing 1,363 reviews

February 05, 2024

The service rep was great but the time it took to repair the car was excessive. It took almost 5 days for a tech to see my car. More

by Mohammadh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Mr Soto
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Feb 09, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for providing feedback about your recent service experience. We apologize for any inconvenience caused by the extended repair time. We understand the importance of efficient service, and we appreciate your patience. Your feedback helps us improve our service and better meet your expectations in the future. Thank you for choosing our dealership, and we look forward to serving you more promptly on your next visit.

February 05, 2024

Very professional and polite service from everyone from when I first drove in until I got the car back More

by Bart smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gray, Edward Hwang
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Feb 09, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for taking the time to share your positive experience with our dealership. We're delighted to hear that you received professional and polite service from our team. We appreciate your business and look forward to serving you again in the future!

February 04, 2024

Staff always friendly and try to do their best to serve. Thanks MCBZ of Anaheim More

by diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellin
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Feb 08, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Service dept and Brian were top notch. Thank you for taking care of my daughter’s car. Great communication. They did a great job. More

by Andrew Cromwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hyun Brian Kim , Edward Hwang
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Feb 08, 2024 -

Mercedes-Benz of Anaheim responded

We're delighted to hear that our service department, especially Brian, provided top-notch service and took care of your daughter's car. Great communication is key, and we're glad to know that we met your expectations. Thank you for choosing our dealership, and we appreciate your positive review!

February 02, 2024

Excellent Customer Service! Service department is ABSOLUTELY #1 with their service videos! Thank you for everything Lauren Soto ! Thank you so so much ! More

by Sandy1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Soto
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Feb 06, 2024 -

Mercedes-Benz of Anaheim responded

We're thrilled to hear that you received excellent customer service and that the service department, especially Lauren, provided outstanding service with their videos. Thank you for choosing us, and we appreciate your positive review!

February 02, 2024

Overall very good experience. We have worked with Darcy Borges in the past and he made the process easy. He is friendly, knowledgeable and professional. We also appreciated Ben i More

by ghendren5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben in finance office., Darcy Borges
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Feb 08, 2024 -

Mercedes-Benz of Anaheim responded

We're delighted to hear that you had a very good experience, and we appreciate your positive feedback about working with Darcy and Ben in the finance office. It's great to know that they contributed to making the process easy and provided friendly, knowledgeable, and professional service. Thank you for choosing our dealership, and we look forward to serving you again in the future!

February 02, 2024

Great service and professional. It was Great car shopping experience. I’ll definitely refer my friends and family to Mercedes-Benz of Anaheim. More

by Maoshan79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samia Kashani and Susan Beck, Edward Hwang
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Feb 03, 2024 -

Mercedes-Benz of Anaheim responded

Fantastic to hear that you had a great car shopping experience at Mercedes-Benz of Anaheim! We appreciate your positive feedback about the great service and professionalism. Thank you for considering us and for the referrals to your friends and family. We look forward to serving you and your referrals in the future!

January 31, 2024

This was our first experience MB of Anaheim, as we typically go to Fletcher jones in Newport Beach. It was a great and seamless experience. The staff is friendly, knowledgeable and very relaxed. We di More

by Sarahwilson322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven McDonald
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Feb 02, 2024 -

Mercedes-Benz of Anaheim responded

We're delighted to hear that your first experience at Mercedes-Benz of Anaheim was great and seamless! It's fantastic that the staff was friendly, and knowledgeable, and created a relaxed atmosphere, ensuring you didn't feel pressured at all. We appreciate your positive feedback and hope to continue providing excellent service for all your automotive needs. Thank you for choosing Mercedes-Benz of Anaheim!

January 31, 2024

Great service happy with the service adviser John Hogan, happy with the professional exceeded expectations More

by Running2233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John hogan
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Feb 01, 2024 -

Mercedes-Benz of Anaheim responded

It's fantastic to hear that you had a great experience and that John provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 30, 2024

Excellent customer service, very pleased with Steve who assisted me in the lease of my new car. Finance also did a great job smooth and easy transaction. More

by grisellpz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve McDonald , Edward Hwang
Report | Print
Feb 01, 2024 -

Mercedes-Benz of Anaheim responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

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