Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Anaheim
Anaheim, CA
1,561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,561 reviews
June 13, 2022
(The ONLY reason I'm giving one star is because there isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a lo isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a loaner car during service. One can buy/lease a Mercedes from any dealership, so it call comes down to quality of service. And its obvious that MBA fails miserably in that category. My Class B was due and, like Ive done for the last 5 years, I took it in for service. This time I was told that my factory warranty was expired and they wouldnt give me a loaner. I explained that my factory warranty didnt expire for another 12 months (June 2023), but was told that they changed their policy and would only provide Lyft service. At that point, knowing I would never again step in that dealership again, I played along and gave them my address. They then told I was TWO miles past the 15 mile radius for a free Lfty ride and was denied that as well. I then continued my complaint about how I was being treated, especially being such a loayl customer to MBA. The person said they would speak to their manager about my concerns and call me back afer lunch. This was last Tuesday. Apparently, they take very long lunches at MBA because I've yet to receive that call. The is a silver lining to this review. I went to Mercedes Benz West Covina (MBWC) and they treated me with respect, kindness, prompt service, wonderful amenities, and yes, a loaner while my car was being serviced. All my future car purchases/leases will be with MBWC. More
by PSL
Employees Worked With
person answering the service phone line
March 19, 2022
Very customer friendly, courteous, and helpful. Great service for the car. Drop off and pick up was very convenient and rides were very much appreciated. Great service for the car. Drop off and pick up was very convenient and rides were very much appreciated. More
by doggycakes
Employees Worked With
Hyun Kim
January 23, 2022
Mercedes Anaheim does not complete requirements for CPO vehicles. This dealership cuts corners, providing false information that later costs the client nothing but expensive issues related to their unethic vehicles. This dealership cuts corners, providing false information that later costs the client nothing but expensive issues related to their unethical business practices. Certified Pre-Owned Vehicles bring a premium purchase price in exchange for a vehicle that meets high minimum criteria. No alignment was completed as documented on Vehicle Master Inquiry for CPO thats required to be executed prior to the sale of the vehicle. Tire Report evaluation by Mercedes Tire Specialist reports front right tire has "abnormal premature exterior wear", vehicle tire unsafe required replacement of one (1) front right tire for "premature wear" due to lack of alignment at CPO. Anaheim Mercedes Benz (Caliber Motors) refuses to provide needed maintenance after vehicle not properly Certified prior to sale, no alignment was performed as required for CPO as confirmed on VMI, $630.74 customer loss. More
by Kevin
Employees Worked With
Pat Boccio, Mike Dehdashti
