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Mercedes-Benz of Anaheim
Anaheim, CA
2,052 Reviews
Mercedes-Benz of Anaheim is your local source for all things Mercedes-Benz. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Mercedes-Benz you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Yorba Linda and Placentia. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,418 service reviews
October 02, 2026
It took nearly 40 minutes for the new female service advisor to write up a simple B Service. This is what I asked her to do, since we drive maybe 3-4K miles per year in this vehicle. She left me sit advisor to write up a simple B Service. This is what I asked her to do, since we drive maybe 3-4K miles per year in this vehicle. She left me sitting at her desk, while getting up and leaving 3-4 times during my check-in. Each time she was gone at least 5 minutes. Had to text her 3 times about the status of my vehicle, before receiving a response (telling me to view the mechanic’s video) which I had already done 3 hours prior. I arrived at 5pm to pickup my vehicle, as requested (but she was not at her desk). I waited for several minutes, then I asked another service advisor to check me out. He was both professional and kind. The new female advisor finally showed and we completed the paperwork (which took far longer than it should have). She also could not get the debit/credit card machine to work. After several attempts, she finally got another machine and I assisted her to finalize my charges. Then she informed me that my car key was lost. Took her several minutes to find it. I spoke with the service manager (Chris R.) who was professional and well-trained. He apologized and was extremely understanding. After coming to MB of Anaheim (Caliber) for nearly 30 years and buying multiple vehicles at Caliber, I was shocked at the incompetence of my service advice. She was polite, but totally lost in her ability to write a simple B Service. We are looking to replace our CLS with a new MB in the very near future and debating now whether to buy again at MB of Anaheim or travel to Walter’s MB in Riverside. Still undecided? This experience at the MB Service department was atypical and has left a very poor impression with both me and my wife. I don’t want to be a snob, but I do expect a high level of competence at acMB dealership, since MB is not a low end vehicle. Enough said! Hope things improve at the dealership! More
by BWPASSARELLA
Verified CustomerEmployees Worked With
service advisor - Rate 1
October 02, 2026
good location, Well maintained, well staffed and nice customer facilities. Recommend this dealership very much. Scott is very customer oriented, methodical and reliably responsive person. Very helpful, customer facilities. Recommend this dealership very much. Scott is very customer oriented, methodical and reliably responsive person. Very helpful, set clear expectations and met his commitments. Highly recommend Scott More
by Captain Sachi
Employees Worked With
Scott Romney
October 01, 2026
Cybelle Cortez always helps me when I need to bring my car in for service. She is kind, knowledgeable, professional and efficient. It is simple and convenient to schedule an appointment when I need it. car in for service. She is kind, knowledgeable, professional and efficient. It is simple and convenient to schedule an appointment when I need it. More
by Van Nguyen
Employees Worked With
Cybelle Cortez
October 01, 2026
Good staff with respect to customer. They also wash inside and out my vehicle which look better They also wash inside and out my vehicle which look better More
by calabriaitaly
October 01, 2026
Very organized & efficient service center! We appreciate the mobile tech to make the appointment- which makes everything very easy & you want car repairs to go smoothly if possible. We appreciate the mobile tech to make the appointment- which makes everything very easy & you want car repairs to go smoothly if possible. More
by msmercedezgirl
Employees Worked With
Rodger Bartling
