Mercedes-Benz of Anaheim - Service Center

Always outstanding, especially my service representative, Brian, always takes care of service and professional. Brain's the best! Brian, always takes care of service and professional. Brain's the best! More

(The ONLY reason I'm giving one star is because there isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a lo isnt an option for zero stars). Apparently, leasing two cars and buying my current car from Mercedes Benz Anaheim (MBA) isnt worthy of geting a loaner car during service. One can buy/lease a Mercedes from any dealership, so it call comes down to quality of service. And its obvious that MBA fails miserably in that category. My Class B was due and, like Ive done for the last 5 years, I took it in for service. This time I was told that my factory warranty was expired and they wouldnt give me a loaner. I explained that my factory warranty didnt expire for another 12 months (June 2023), but was told that they changed their policy and would only provide Lyft service. At that point, knowing I would never again step in that dealership again, I played along and gave them my address. They then told I was TWO miles past the 15 mile radius for a free Lfty ride and was denied that as well. I then continued my complaint about how I was being treated, especially being such a loayl customer to MBA. The person said they would speak to their manager about my concerns and call me back afer lunch. This was last Tuesday. Apparently, they take very long lunches at MBA because I've yet to receive that call. The is a silver lining to this review. I went to Mercedes Benz West Covina (MBWC) and they treated me with respect, kindness, prompt service, wonderful amenities, and yes, a loaner while my car was being serviced. All my future car purchases/leases will be with MBWC. More

Always a great experience each time at this dealership & a special thanks to Mike Dehashti a special thanks to Mike Dehashti More

Great experience,awesome service attendant. I would come back for all my future service.thank you I would come back for all my future service.thank you More

This dealership has excellent service department n good service adviser Brian Been a customer for years. service adviser Brian Been a customer for years. More

Excellent customer service and support team. Car repaired with minimal inconvenience and down time and problem resolved. Car repaired with minimal inconvenience and down time and problem resolved. More

Very customer friendly, courteous, and helpful. Great service for the car. Drop off and pick up was very convenient and rides were very much appreciated. Great service for the car. Drop off and pick up was very convenient and rides were very much appreciated. More

Recall and warranty issues completed very quickly. We had a pending trip which they took into consideration. We had a pending trip which they took into consideration. More

Service was prompt and tech was well informed and knowledgeable. Resolved problem quickly. Thank you. knowledgeable. Resolved problem quickly. Thank you. More

They provided a loaner vehicle and kept me up to date on the diagnosis and progress of the repairs. Everything about the experience was totally professional and organized. I am 100% satisfied! the diagnosis and progress of the repairs. Everything about the experience was totally professional and organized. I am 100% satisfied! More