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Mercedes-Benz of Ann Arbor

Ann Arbor, MI

4.0
450 Reviews
There are a number of reasons why so many drivers go to the Mercedes-Benz of Ann Arbor showroom, so we're going to do our best to outline them all for you. First and foremost, we're renowned in the greater Ann Arbor, Westland, Detroit and Canton areas for our superb selection of new Mercedes-Benz models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways. For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones. Helping you find your next car is only the beginning of the Mercedes-Benz of Ann Arbor experience. From there, our team of financing experts will help you drive home that car you've been eyeing, on your terms. Of course, nobody wants to be forgotten after the purchase of a new or pre-owned Mercedes-Benz. That's why we staff a state-of-the-art auto repair center is highly trained and equipped with the latest Mercedes-Benz parts. Interested in utilizing one of our areas of expertise? Come visit us at 570 Auto Mall Dr Ann Arbor, Michigan for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.
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570 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 450 reviews

September 19, 2025

Great environment and friendly staff. Would’ve appreciated updates of how long I still had to wait but otherwise will definitely be my dealer in the future. More

by doreenthiels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 19, 2025 -

Mercedes-Benz of Ann Arbor responded

Thank you for your thoughtful feedback. We’ll share this with the team to improve moving forward. We look forward to seeing you again at Mercedes-Benz of Ann Arbor!

September 19, 2025

Service was prompt, precise & complete. Loner car was nice. Receptionist was nice and very thorough. More

by dr.dave10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisa in service was great.
Sep 19, 2025 -

Mercedes-Benz of Ann Arbor responded

It’s our goal to get you back on the road as quickly and safely as possible, so it’s great to know our team provided a swift and reliable service for you. Thanks for choosing Mercedes-Benz of Ann Arbor!

September 18, 2025

Susie Arrow was fantastic to work with at Mercedes-Benz of Ann Arbor. She was friendly, professional, and made the whole process simple and stress-free. Even when I came back the next day with questions, s More

by Mostafa
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
SUSIE ARROW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Mercedes-Benz of Ann Arbor responded

Mostafa, we're glad to hear Susie provided such a helpful and seamless experience. Thanks for choosing Mercedes-Benz of Ann Arbor and for the wonderful feedback! Safe travels!

September 16, 2025

Everyone there was awesome. Brody helped us through the entire process. And was very patient as we had a hungry toddler on our hands. More

by Fishburne3@aol.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brody Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Mercedes-Benz of Ann Arbor responded

Thank you for choosing Mercedes-Benz of Ann Arbor and for sharing your experience! We are happy to hear that Brody and the team made the process a success. We wish you safe travels ahead!

February 03, 2025

The employees were nice. There are many hidden costs you are not made aware of. The service department quote a price and it was doubled when they were done. A month af More

by John doe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service department , Jelani Evans
Feb 05, 2025 -

Mercedes-Benz of Ann Arbor responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Dina Jarouche - Sales Manager - (734) 800-7822

February 03, 2025

Extremely Disappointed – Theft from My Car During Service I had my car serviced at Mercedes Benz of Ann Arbor, and my experience was beyond disappointing. When I got my car back, I discovered seve More

by dsc4254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray - Service Manager
Feb 05, 2025 -

Mercedes-Benz of Ann Arbor responded

Hello dsc4254, It is regrettable to hear about your experience with us. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Gerald Lammers - General Manager - 7348007800

January 20, 2025

Brody was so knowledgeable and helpful when I required help!! Just for his help and kindness I would buy from Ann Arbor Mercedes again! More

by dianestamp
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Broderick Bennett
Jan 20, 2025 -

Mercedes-Benz of Ann Arbor responded

Hi Diane, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at Mercedes-Benz of Ann Arbor.

November 11, 2024

We came in to look at a used car we saw online. When we were waiting for someone to help us we overheard what appeared to be a manager screaming and swearing at another person. He then went into hi More

by LHoward
Recommend Dealer
No
Employees Worked With
We ended up leaving before anyone could help
Nov 19, 2024 -

Mercedes-Benz of Ann Arbor responded

Hi LHoward, Thank you for bringing this to my attention. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Dina Jarouche - Sales Manager - (734) 800-7822

August 12, 2024

Susie Arrow was awesome! She was very friendly, professional, and helpful. The dealership was clean More

by nancyd
Recommend Dealer
Yes
Employees Worked With
SUSIE ARROW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Mercedes-Benz of Ann Arbor responded

Hi Nancy, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Mercedes-Benz of Ann Arbor.

March 01, 2024

Called, setup an appointment, had my car diagnosed. $8500 worth of repairs required, no problem as I have a 3rd party warranty. Had the RO (Repair Order) sent to the warranty company who replied same d More

by A C
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Richards
Mar 05, 2024 -

Mercedes-Benz of Ann Arbor responded

A.C., I'm sorry to hear about the challenges you've faced, and we understand your frustration. It's disheartening to hear about the miscommunication and lack of responsiveness you've encountered. Please reach out to us through the number below to discuss your situation and work towards a resolution. Thank you for sharing your feedback, and I hope the dealership can work towards resolving your concerns and providing a more positive experience in the future. Best, Kan Dhitrojana - Service Manager - (734) 800-1501

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