Mercedes-Benz of Annapolis

I WOULD JUST LIKE TO SAY EXCELLENT, EXCELLENT, EXCELLENT CUSTOMER SERVICE AND I WOULD REFER A FRIEND OR FAMILY TO ANNAPOLIS MERCEDES BENZ IN A HEARTBEAT.AL, TOM AND DREW WERE ALL VERY EASY TO WORK WITH IN T CUSTOMER SERVICE AND I WOULD REFER A FRIEND OR FAMILY TO ANNAPOLIS MERCEDES BENZ IN A HEARTBEAT.AL, TOM AND DREW WERE ALL VERY EASY TO WORK WITH IN THIS PROCESS. AL EXPLAINED EVERYTHING I NEEDED TO KNOW ABOUT THE CAR IN DETAIL. More

We were planning to buy a Ford the day we went out for car shopping.Our daughter has a Mercedes & loves it so she wants us to have the same experience they were havingwith their own car. From the time car shopping.Our daughter has a Mercedes & loves it so she wants us to have the same experience they were havingwith their own car. From the time we were looking for a parking spot at the dealership to the time we actually bought the car, Roger Blau took really good care of us. He explained all aspects & WHY we should get a Mercedes that it didn't take long for us to make this major decision. All the staff were friendly & if we need them are willing to help. Drew went out of his way & drove to the other lot to find the car we thought we like to buy at the time.Kim-finance explained all about $$. Even Larry (used car sales manager) was helpful. The truth is, we really were impressed with the look of the Mercedes that we bought,inside & outside. It's a C300 so it was not even the top of the line but we are very happy with the purchase. Thanks again to everyone at the dealership who made our experience painless & really worth it. Yes I did get my points from American Express!! More

Our sales experience w/this Dealer was fantastic. When buying a luxury car, one should feel special and we sure did! I would recommend this dealer to anyone. We love the mercedes line but with this deale buying a luxury car, one should feel special and we sure did! I would recommend this dealer to anyone. We love the mercedes line but with this dealer it would be very hard to go any where else or ever consider another make. I commend this dealer for the professionalism they combined with a feeling of dealing with friends. As consumers, we felt they were sincere and not the least bit pushy. We can see why they have such a long standing high rating. Customer Service like they showed is hard to come by these days. Hats Off to Them!! More

My husband and I thoroughly enjoyed our experience with Mr. Mike Benso of Mercedes-Benz of Annapolis. Mr. Benso met my husband and took him for a test drive of the CLK 350 convertible. My husband loved th Mr. Mike Benso of Mercedes-Benz of Annapolis. Mr. Benso met my husband and took him for a test drive of the CLK 350 convertible. My husband loved the car so I went back to the dealership with him to look at the car. We didn't make an appointment, in fact, when we showed up, it was late on a Friday night. Mike was working and took extra time to talk with us even though it was closing time. Mike knows his vehicles, and was able to answer all of our questions. We were having a hard time deciding between a different manufacturer's car and the Mercedes. Mike found out what our priorities were and was able to satisfy those with a different model. He showed us the CLK 550 Convertible, which met all of our needs. We decided to purchase the car. Not only was Mike pleasant to deal with, but everyone we came in contact with during the phases of purchase (including negotiating) were very professional and kind. We never felt like they were playing games or taking advantage of us. My husband owns a business and values customer service. The fact that he felt comfortable with the staff and especially our Sales contact is saying something! I have a feeling we will continue to do business with Mike Benso and M-B of Annapolis. More

This is our second Mercedes from Annapolis. Our first was a new C230. We always had excellent service in the past and we knew we would visit the Annapolis dealership again for any future purchases. We was a new C230. We always had excellent service in the past and we knew we would visit the Annapolis dealership again for any future purchases. We recently "upgraded" to a 2 year old S500. We love the car, it is beautiful! Derek was very attentive and helpful..answering our many questions and making the whole buying process very fast and efficient. AND customer service does extend beyond the purchase...when we had an issue with the Airmatic a month after the purchase, Derek coordinated with the service department and made sure we had the car picked up and a loaner left for our use on short notice. This was extremely helpful, as we live an hour from Annapolis. Not many places these days continue to look after their customers once they walk out the door! More

I have had the pleasure of driving a Mercedes for over 30 I have had the pleasure of driving a Mercedes for over 30 years. My first Mercedes Benz was a new 1977 450 SL. and I have dealt with quite a few diff I have had the pleasure of driving a Mercedes for over 30 years. My first Mercedes Benz was a new 1977 450 SL. and I have dealt with quite a few different dealerships over the years purchasing over 25 Mercedes. After being introduced to MB of Annapolis in 2006 I have purchased 6 new vehicles either for myself or a family member from them, the most recent being a 2008 ML320 diesel for my daughter. MB of Annapolis has worked extremely hard to make my purchases the most hastle free experiences I ever had buying a luxury vehicle. On my first visit I was introduced to Chris Tarsa.... he is one of the most knowledgeable salespersons I have dealt with ....from the test drive, picking colors and options, pricing, and explaining the most efficient purchase and/or lease options they are an outstanding establishment to work with! More

Would recommend them, especially "Benzo," to anyone in the market for a Mercedes. I had a horrible experience with a couple of other dealerships (not Mercedes) and everyone at MB of Annapolis was very ca the market for a Mercedes. I had a horrible experience with a couple of other dealerships (not Mercedes) and everyone at MB of Annapolis was very caring and kind. On the day of delivery, they made sure that I understood how to use every option on my car. Like I said, after a long search, I feel that it was worth what I had to endure to find my way to Annapolis. More

chris tarsa is the best guy to go to for your new mercedes. i can't tell you how wonderful it was for me to be treated so great! chris really cut me the best deal and made my experience super! i got mercedes. i can't tell you how wonderful it was for me to be treated so great! chris really cut me the best deal and made my experience super! i got a hot new ml350 and walked out knowing i got the best deal i couldn't have gotten anywhere else. chris is a local who wants me to keep coming back and he certainly will have just that! i have found a new home for me and my family at the annapolis mercedes dealership! no kidding, chris is a true "rock star!". thanks chris! i love my car! More

Mike Benso was extremely friendly, helpful, and knowledgeable. Mike took the time to ensure all my questions were answered, and went out of his way to deliver my new vehicle to my house which was knowledgeable. Mike took the time to ensure all my questions were answered, and went out of his way to deliver my new vehicle to my house which was 50 miles. Because of the experience I had at Mercedes Benz of Annapolis I wouldn’t hesitate to recommend this dealership especially mike to anyone. Mike made buying a new car a pleasure. More

Both Chris Tarsa and Mike Scherl were extremely helpful during the two days that my wife and I tried to find the "right" car for us. They showed us all the candidate cars in the building, and then stood f during the two days that my wife and I tried to find the "right" car for us. They showed us all the candidate cars in the building, and then stood for long periods outdoors during two really hot days while we looked at cars in the storage lot. Price negotiation was pleasant, painless, and very acceptable from our standpoint. Tom Stancavage explained all our options for payment, and turned out the required paperwork in a very short time. To top that off, we were able to get registration and tags before we drove the car out of the show room! Before we left the dealership, Chris spent over an hour explaining the features of the car and how to use them. We have a standing invitation to come back for any additional "training" we might desire. This newest acquisition was our third Mercedes purchased from the Annapolis dealership in over 23 years. (We keep them a long time.) Each purchase event has left us with a good feeling. In another 10 years or so, I expect we'll be back for another new M-B! More