Mercedes-Benz of Annapolis

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Caleb was a delight to deal with, a professional and gentleman. Has followed up after the sale to see if we have any concerns. Would recommend this dealership. gentleman. Has followed up after the sale to see if we have any concerns. Would recommend this dealership. More

Steve is responsive, knowledgeable and informative. I have always found our dealings to be highly helpful and appreciate his guidance. I have always found our dealings to be highly helpful and appreciate his guidance. More

Steve was terrific in interacting with me, as usual. he was also interested in my dealings with Sates Department, which is where I went while service was being performed. he was also interested in my dealings with Sates Department, which is where I went while service was being performed. More

I came here twice once earlier part of this week and today the first time I came, I was greeted by a guy, even though it was a very hot day. He offered me to test drive the car that I was looking at. I today the first time I came, I was greeted by a guy, even though it was a very hot day. He offered me to test drive the car that I was looking at. I told him I will come back at the door a little research. I realize the car that I was at their lot I put in my application in the very next day Mr. Ron contact me He brought me in so that I can test drive the car and see if that’s really the car for me. I love it. I never had a salesman who took his times and show me all the features of the car. He was very polite and friendly. Thank you Mr. Ron I will be returning. More

Since 2016, Alex always meets us with a smile and a handshake. Very personal and ensures we know what was done on our car and that we are satisfied with everything. He always makes the appointments a p handshake. Very personal and ensures we know what was done on our car and that we are satisfied with everything. He always makes the appointments a positive experience. More

Casey was a true professional, guiding us through the process of acquiring our first CPO Mercedes Benz. We could not have asked for a better associate to lead us through the process. We look forward to f process of acquiring our first CPO Mercedes Benz. We could not have asked for a better associate to lead us through the process. We look forward to future purchases and thoroughly enjoy our new car. More

I was assigned to Peter after purchasing a vehicle two months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter’s customer service skills left a lot to be desired. His communication came across as snide at times, and several comments felt unnecessarily cynical and unprofessional. My vehicle was picked up through the courtesy service program, and I was provided with a loaner vehicle while my car was being diagnosed. When it was time to return the loaner, I asked about the fuel usage since I had only used a small amount of gas. In response, Peter made a comment along the lines of, “Yeah, well, that’s why we don’t really do these courtesies anymore because of the gas thing.” That remark was completely unnecessary and left a very negative impression. Customer service matters just as much as the vehicle itself, especially at a luxury dealership. Because of this experience, I will not be returning to Mercedes-Benz of Annapolis for future service. More

Service was fantastic. They had us in and out super fast. Ask for Mia She is great to work with. They had us in and out super fast. Ask for Mia She is great to work with. More