Mercedes-Benz of Annapolis - Service Center

Superb Service Raphael Powell is my senior service advisor. Raphael is knowledgeable, polite, and very responsive. I don't have to worry about my vehicle because I Raphael Powell is my senior service advisor. Raphael is knowledgeable, polite, and very responsive. I don't have to worry about my vehicle because I know it's in good hands. He provides me with updates both via text and phone. And he's just a great guy. Thanks Raphael for taking care of my GLK 350. Since I have now downsized to a sedan, I am counting on you with my C300. Thanks again and see you soon. :-) More

Alex Clothier- Excellent Service Advisor! I recently became a Mercedes owner, and had very little knowledge on the culture of the company. My service advisor, Alex Clothier, introduced me to a I recently became a Mercedes owner, and had very little knowledge on the culture of the company. My service advisor, Alex Clothier, introduced me to all of the additional services Mercedes provides such as their complimentary car wash and vacuum services, and loaner vehicle service for customers to use as their car is being serviced. Alex displayed excellent communication skills. He was sure to keep me updated while my car was being serviced, and never left out any important details (such as cost and time approximations). He even made sure I was fully knowledgeable on the loaner vehicle he provided me with. On top of his professional behavior and excellent customer service skills, he is simply a pleasure to work with. He exceeds what is expected of him to make sure you leave the Service Center comfortable and happy. The company is great in itself, but Alex majorly contributes to making this a flawless service center! Thank you, Alex! More

Go see chuck leyman Do own a mercedes?make sure chuck leyman is your service advisor. Chucks 20 years experience really shows.. Mercedes benz of annpolis is my 5 star Do own a mercedes?make sure chuck leyman is your service advisor. Chucks 20 years experience really shows.. Mercedes benz of annpolis is my 5 star dealer for sales and service More

Best service experience in a long time. I was very pleased with my service experience at MB of Annapolis 8/3/17. I drove up and was greeted in a friendly manner and directed to Alex Clothie I was very pleased with my service experience at MB of Annapolis 8/3/17. I drove up and was greeted in a friendly manner and directed to Alex Clothier. Alex checked me in a warm professional manner. He continued to inform me of the process and kept me appraised of what was going on. At the in, he went over my vehicles status and reminded me of the car wash service (which I had totally forgotten). He uses good eye contact and expresses concern for the clients satisfaction. NJH More

Dent repair and major service I have owned and visited many Mercedes Benz dealerships over the past 10 years, but none have compared to Mercedes Benz of Annapolis service departmen I have owned and visited many Mercedes Benz dealerships over the past 10 years, but none have compared to Mercedes Benz of Annapolis service department. Alex Clothier provided service above and beyond my expectations. By far one of the finest service departments I have ever visited. Alex personally has made me a customer for life. More

Great every time! Alex Clothier is so nice and personable and is always there to greet and help with anything. I have always had a very good experience. Alex Clothier is so nice and personable and is always there to greet and help with anything. I have always had a very good experience. More

Exceeds Expectations My Mercedez-Benz service manager, Alex Clothier, has always provided me the very best service beginning with a new loaner followed by fast, complete w My Mercedez-Benz service manager, Alex Clothier, has always provided me the very best service beginning with a new loaner followed by fast, complete work and a clean vehicle when picked up. Alex explains work performed and goes the extra distance to ensure satisfaction. More

Great Service David Brad' gave me excellent customer service., easy to communicate with and thoroughly addressefd all my concerns. He demonstrated thoroughly profes David Brad' gave me excellent customer service., easy to communicate with and thoroughly addressefd all my concerns. He demonstrated thoroughly professional knowledge of my car model More

Truly Exceptional I usually go to Alexandria Mercedes-Benz but no more! Raphael has changed my mind, he keep me informed every step of the way and took his time expla I usually go to Alexandria Mercedes-Benz but no more! Raphael has changed my mind, he keep me informed every step of the way and took his time explain everything to me even told me what was coming up in the future. I will be telling all my friends of the wonderful experience that I had mainly because of my new service advisor Raphael Powell!!! More

Great Service Had to take my husband's car in and my service agent realized how long it would take and found me a loaner car - really great guy- made my experience Had to take my husband's car in and my service agent realized how long it would take and found me a loaner car - really great guy- made my experience great More