Mercedes-Benz of Annapolis - Service Center

The dealership is very organized, clean everyone is friendly and they treat you fair. Raphael Powell is well experience stays calm makes sure he follows up on The service. Raphael Powell is always neat and clean and ready to serve the customer .https://www.facebook.com/874165696/posts/10160940340270697/

Hello. This past summer I purchased a Mercedes CLA 250 and brought it in for service as it needed to pass MD state inspection. I received a warm greeting from Alex who was my assigned representative. He was efficient, professional, knowledgeable and took the time to explain the inspection requirements. He checked in with me while it was being serviced to keep me updated throughout the day and followed up once I picked up the car to ensure I was satisfied with the outcome. I can't thank him enough for making my ownership experience an excellent one. Thanks Alex!

Alex always takes care of me when needed. He doesn't hesitate to provide whatever I need to be happy! SUV always come back with no problems. Very happy with my service!

I was unable to connect my cell phone to the Bluetooth on the car and Sean personally assisted me for over an hour to attempt to resolve the issue. His personal service went way beyond expectations. Thank you!

Sean was very helpful getting my car into service. He took his time and listen to the problem I was having and checked my car in quickly. He followed up with me letting know what needed to replace and the time it would be ready. All around great customer service.

I took my Smart Car in for a recall issue. Sean was ready for my appointment and suggested the time it would take for the repair. The waiting room was pleasant and comfortable. The work was done in less the approximated time. I highly recommend this dealership.

I've had great experience when ever I've been tot he service center. I would highly recommend them. No matter the reason for my visit I've been treated well with courtesy and a genuine smile, especially from Alex. He seemed to take a real interest in me and wanted to make sure that all of my questions were answered.

In 45 years of buying cars, I've never had better service. It's great to have one person in charge of the service on our vehicle. Alex is personable, attentive, remembers his clients and very knowledgeable about the vehicle. You couldn't ask for better.

Alex was very helpful with my car being serviced at the Mercedes Benz Dealership! He explained everything thoroughly and alway is looking out for the customer! Thank you Alex!

This dealership and Alex are always so courteous and attentive even if you're just stopping by for a complimentary car wash, no matter how often you come in for one!