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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

5.0
1,029 Reviews

1,029 Reviews of Mercedes-Benz of Annapolis - Service Center

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May 20, 2022

My service writer Chuck was really super helpful by answering all my question about my break job. More

by Linda.seesz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 21, 2022 -

Mercedes-Benz of Annapolis responded

Hi Linda, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 20, 2022

Steve was excellent at handling our situation. The repair ended up being longer than expected, but Steve jumped into action and got us a loaner vehicle for the duration lasting several days witho More

by cnlarsen
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 21, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2022

Peter and Mathew were amazing to work with today. I would recommend them to anyone and look forward to working with them again in the future More

by stephen.oconnor
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mathew teh TEchnician was 5 stars
May 20, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 19, 2022

Chuck always sees to it that I receive excellent service. If I could give he and his team 10 stars I would. If you desire excellent customer service I highly recommend a visit. More

by Lynn W.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 20, 2022 -

Mercedes-Benz of Annapolis responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Mercedes-Benz of Annapolis as your first choice for service!

May 19, 2022

Steve is absolutely wonderful. Most importantly, is how kind he is. Very knowledgeable and professional. Goes beyond what is necessary. More

by billmaryp
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 20, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 13, 2022

Alex is amazing in he throughly, quickly, and efficiently takes care of everything that needs taking care of. I appreciate the friendship we have developed over the years. More

by SR
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 13, 2022 -

SR responded

✔️

May 11, 2022

Bryan sees me coming remembers my name and moves me through the process quickly and accurately. More

by Hughes100percent
Customer Service
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 13, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 10, 2022

Bryan was GREAT! He was pleasant and knowledgeable. So happy he is my new service advisor!!! More

by BERNICEDOUGLAS
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 12, 2022 -

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 09, 2022

The only reason I continue to buy Mercedes Benz is because of the unwavering perfect customer service I receive from Chuck over the years. More

by toniercain
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 10, 2022 -

Mercedes-Benz of Annapolis responded

Hi Toniercain, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

May 06, 2022

Very helpful and understanding from the beginning of the service to the very end. Kept me up to date with my vehicle and answered all my questions. Overall amazing service. More

by kevtone
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Valley team
May 08, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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