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Mercedes-Benz of Annapolis - Service Center

4.9

338 Lifetime Service Reviews

1920 Forest Dr., Annapolis, Maryland 21401

339 Reviews of Mercedes-Benz of Annapolis - Service Center

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November 20, 2018

"Very professional and they take care of you."

- Nice Ride

The dealership is very organized, clean everyone is friendly and they treat you fair. Raphael Powell is well experience stays calm makes sure he follows up on The service. Raphael Powell is always neat and clean and ready to serve the customer .https://www.facebook.com/874165696/posts/10160940340270697/

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Recommend Dealer
Yes
Employees Worked With
Raphael Powell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 19, 2018

"First time experience with Mercedes Annapolis Service Dept"

- beacon41

Hello. This past summer I purchased a Mercedes CLA 250 and brought it in for service as it needed to pass MD state inspection. I received a warm greeting from Alex who was my assigned representative. He was efficient, professional, knowledgeable and took the time to explain the inspection requirements. He checked in with me while it was being serviced to keep me updated throughout the day and followed up once I picked up the car to ensure I was satisfied with the outcome. I can't thank him enough for making my ownership experience an excellent one. Thanks Alex!

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Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 12, 2018

"Check on car light and detailing"

- Cat

Alex always takes care of me when needed. He doesn't hesitate to provide whatever I need to be happy! SUV always come back with no problems. Very happy with my service!

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Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 08, 2018

"Outstanding customer service"

- Cocoa

I was unable to connect my cell phone to the Bluetooth on the car and Sean personally assisted me for over an hour to attempt to resolve the issue. His personal service went way beyond expectations. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Sean Engelhard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Mercedes-Benz of Annapolis responded

Cocoa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2018

"Service cls"

- Rashmon

Sean was very helpful getting my car into service. He took his time and listen to the problem I was having and checked my car in quickly. He followed up with me letting know what needed to replace and the time it would be ready. All around great customer service.

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Recommend Dealer
Yes
Employees Worked With
Brian Sturgeon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sean Engelhard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Mercedes-Benz of Annapolis responded

Hi Rashmon, thank you so much for your positive comments about Mercedes-Benz of Annapolis! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Annapolis

November 08, 2018

"Courteous and efficient"

- Carol123

I took my Smart Car in for a recall issue. Sean was ready for my appointment and suggested the time it would take for the repair. The waiting room was pleasant and comfortable. The work was done in less the approximated time. I highly recommend this dealership.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Engelhard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Mercedes-Benz of Annapolis responded

Hi Carol, thank you so much for your positive comments about Mercedes-Benz of Annapolis! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2018

"Professional and friendly."

- Level

I've had great experience when ever I've been tot he service center. I would highly recommend them. No matter the reason for my visit I've been treated well with courtesy and a genuine smile, especially from Alex. He seemed to take a real interest in me and wanted to make sure that all of my questions were answered.

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 08, 2018 -

Mercedes-Benz of Annapolis responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your service experience here at Mercedes-Benz of Annapolis! If you have any further questions, please don't hesitate to reach out!

November 02, 2018

"Best Service Ever"

- Pat Mays

In 45 years of buying cars, I've never had better service. It's great to have one person in charge of the service on our vehicle. Alex is personable, attentive, remembers his clients and very knowledgeable about the vehicle. You couldn't ask for better.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Mercedes-Benz of Annapolis responded

Thank you for taking the time to let us know how we did! We appreciate your business and hope to see you back again in the future!

November 01, 2018

"Great Experience "

- Ktapper

Alex was very helpful with my car being serviced at the Mercedes Benz Dealership! He explained everything thoroughly and alway is looking out for the customer! Thank you Alex!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 05, 2018 -

Mercedes-Benz of Annapolis responded

Thanks for letting us know what a great job Alex did for you! We hope to see you again!

November 01, 2018

"The best service "

- Monica S

This dealership and Alex are always so courteous and attentive even if you're just stopping by for a complimentary car wash, no matter how often you come in for one!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 05, 2018 -

Mercedes-Benz of Annapolis responded

Thanks, Monica! We work hard to provide each of our clients with the best automotive experience! We hope to be of service to you again down the road!

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