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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,368 Reviews

1,368 Reviews of Mercedes-Benz of Annapolis - Service Center

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April 02, 2024

I needed help with a tire and Peter Herman made sure I received service and information in a timely matter. Would recommend More

by Ijahnirh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 28, 2024

Mercedes Benz of Annapolis has a five star plus service center for all of your needs. I would purchase my next MB from this location. More

by oscar62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Mercedes-Benz of Annapolis responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

March 27, 2024

Steve has been my service advisor for several years and has always provided great customer service. More

by DeniseG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 26, 2024

Always fast service. Alex was efficient when I was in a hurry and it was appreciated! More

by lindsay.forman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We hope you continue to choose us for all your automotive needs! Take care!

March 25, 2024

My first visit to Mercedes Benz of Annapolis was the best experience, I’ve had in a long time. I had to come in for a recall on my cls550. Was scheduled quickly by chuck Lehman and greeted at the door by him More

by cwallace5064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

cwallace5064 responded

Mercedes-Benz of Annapolis Mar 25, 2024 cwallace5064 My first visit to Mercedes Benz of Annapolis was the best My first visit to Mercedes Benz of Annapolis was the best experience, I’ve had in a long time. I had to come in for a recall on my cls550. Was scheduled quickly by chuck Lehman and greeted at the door by him not even knowing it was him. Wow made me feel like I was apart of the Benz family. He went step by step about the recall process, and took care of my car like it was his own.I recommend chuck and this dealer to anyone that wants great customer service and a new family. Thanks Chuck and Mercedes Benz of Annapolis..

March 21, 2024

Service was outstanding He help me set up the apps for my Mercedes-Benz I would recommend him to anybody More

by Mr Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darnell Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 11, 2024

Always a wonderful experience. So professional and Alex has been helping me for years. He always keeps me informed. Can say enough great things! More

by kmilan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Mercedes-Benz of Annapolis responded

Hi Kmilan, our team will be very happy to hear about your kind words and high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 01, 2024

Ronan is very trustworthy and knowledgeable. I feel very comfortable with him telling me what service my car needs . More

by Jamie Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Mercedes-Benz of Annapolis responded

Hi Jamie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 29, 2024

Steve’s customer service is outstanding! He is beyond helpful when resolving my vehicle issues. Steve is easy going and quickly responds to my inquires. He’s gone out of his way a few times More

by Ashley H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Mercedes-Benz of Annapolis responded

Hi Ashley, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

February 29, 2024

Ronan was both patient and knowledgeable . I trust him to give me honest, straight-forward advise for my services. More

by Caoreilly88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Mercedes-Benz of Annapolis responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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