Mercedes-Benz of Annapolis

Since 2016, Alex always meets us with a smile and a handshake. Very personal and ensures we know what was done on our car and that we are satisfied with everything. He always makes the appointments a p handshake. Very personal and ensures we know what was done on our car and that we are satisfied with everything. He always makes the appointments a positive experience. More

I was assigned to Peter after purchasing a vehicle two months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter’s customer service skills left a lot to be desired. His communication came across as snide at times, and several comments felt unnecessarily cynical and unprofessional. My vehicle was picked up through the courtesy service program, and I was provided with a loaner vehicle while my car was being diagnosed. When it was time to return the loaner, I asked about the fuel usage since I had only used a small amount of gas. In response, Peter made a comment along the lines of, “Yeah, well, that’s why we don’t really do these courtesies anymore because of the gas thing.” That remark was completely unnecessary and left a very negative impression. Customer service matters just as much as the vehicle itself, especially at a luxury dealership. Because of this experience, I will not be returning to Mercedes-Benz of Annapolis for future service. More

Simply excellence at every level. . Rodd is as professional as it gets and so is Steve his assistant... . Rodd is as professional as it gets and so is Steve his assistant... More

I had a problem with the used car I bought, and they stepped up and had me take it too my local dealer and paid to have it fixed. Thanks, Kevin stepped up and had me take it too my local dealer and paid to have it fixed. Thanks, Kevin More

I will always trust my car with Mercedes-Benz of Annapolis, in Annapolis, Maryland. My go-to car service. Annapolis, in Annapolis, Maryland. My go-to car service. More

Dennis was an wonderful sales rep, he was able to understand and fulfill what I was looking for in my new car. He was caring, patient, honest, helpful and knowledgeable. He did a wonderful job explai understand and fulfill what I was looking for in my new car. He was caring, patient, honest, helpful and knowledgeable. He did a wonderful job explaining and showing me the features on the car. More

Alex is the consummate professional. I highly recommend MB Annapolis Service & Sales Centers. Wayne Discus (sales) and Allen Belcher (F&I) surpassed all expectations as well. I highly recommend MB Annapolis Service & Sales Centers. Wayne Discus (sales) and Allen Belcher (F&I) surpassed all expectations as well. More

Great customer service and very helpful. Mr. Wood assisted me the moment I walked into the door and answered all my questions Mr. Wood assisted me the moment I walked into the door and answered all my questions More

Alex was my service advisor and everything went smoothly. He also twice said once last year helped me with 2 horrific tire situations which he got taken care of both times immediately and made a bad situatio He also twice said once last year helped me with 2 horrific tire situations which he got taken care of both times immediately and made a bad situation wonderful!!⭐️⭐️⭐️⭐️⭐️ More

Where to start and what to say. When you finally meet someone that meets every expectation you ever had about servicing your automobile and you finally find that perfect combinatio When you finally meet someone that meets every expectation you ever had about servicing your automobile and you finally find that perfect combination of service and sales, well your day just gets better and better. Chuck Leyman and Rodd Bowman handle your service needs even before you are aware that your car needs attention. The most important issue for me is the complete transparency of honesty about what your car needs and how to handle the repairs. No high pressure just straight forward transfer of knowledge that the customer can understand and deal with. Yes, I recommend the dealership and the staffing. More