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Mercedes-Benz of Annapolis - Service Center

4.9

639 Lifetime Service Reviews

1920 Forest Dr., Annapolis, Maryland 21401

639 Reviews of Mercedes-Benz of Annapolis - Service Center

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March 27, 2020

"Outstanding Customer Service Representative"

- truckjob3

Your people are your company, they make you or they break you. Chuck Leyman is a top notch service specialist who makes your company look great. Over the past seven years he has helped me keep my SL550 in wonderful condition. He knows my car better than I know it. I completely trust his advice.

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Recommend Dealer
Yes
Employees Worked With
Mar 28, 2020 -

Mercedes-Benz of Annapolis responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

March 27, 2020

"Great Service Rep"

- kjyincc

Always liked our Service Rep Raphael, but he is no longer there. Although we received an immediate response when we tried to make an appointment online, we haven't scheduled service yet, but hope to in the near future.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Raphael Powell for the last 4 plus years
Mar 28, 2020 -

Mercedes-Benz of Annapolis responded

Kjyincc, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership!

March 27, 2020

"Routine Maintenance "

- Mary1

Chuck is a very conscientious individual. He goes above and beyond to accommodate me each time I’m in the shop, He keeps me informed of the progress on my vehicle and let’s me know when the job is finished. Even during these challenging times, he makes sure that my vehicle is always ready for the road. His friendly personality makes it very easy to talk with him.

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Yes
Employees Worked With
Mar 28, 2020 -

Mercedes-Benz of Annapolis responded

Mary, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

March 27, 2020

"Great service"

- cynthiasmith155

Highly recommend this service center; friendly staff; clean and efficient.Steve was very helpful in providing updates regarding service needed for car. Willing to do research to see if any additional cost would be required. I really appreciate his willingness to go over and beyond.

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Yes
Employees Worked With
Mar 28, 2020 -

Mercedes-Benz of Annapolis responded

Cynthia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Mercedes-Benz of Annapolis - Service Center as your first choice for service!

March 26, 2020

"Excellent service. Top notch. Very helpful and..."

- SFT

Excellent service. Top notch. Very helpful and knowledgeable. Highly recommend Steve and Mercedes-Benz Annapolis. I have bought several cars from them and will buy more. The best.

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Yes
Employees Worked With
Mar 28, 2020 -

Mercedes-Benz of Annapolis responded

Sft, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 26, 2020

"FRIENDLY SERVICE"

- Cyberguy

Thank you Mercedes-Benz of Annapolis for your friendly staff. Chuck is not even my service advisor and he makes a point to say 'hello' whenever I come into the service department. It means a lot to know that even though they are busy they are never too busy to say hello. It reminds me of the slogan: "We don't train people to be friendly, we hire friendly people."

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Recommend Dealer
Yes
Employees Worked With
Other Employees : ZACK, TERRENCE, SHANE
Mar 28, 2020 -

Mercedes-Benz of Annapolis responded

Hello there, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope to be of service to you again! Take care!

March 23, 2020

"Sean Engelhard and Sarah Sroka are total assets to the..."

- John D.

Sean Engelhard and Sarah Sroka are total assets to the service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman and Kevin McConnell are always available to respond to any customer need large or small.

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Yes
Mar 25, 2020 -

Mercedes-Benz of Annapolis responded

John, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope you continue to choose us for all your automotive needs. Take care.

March 16, 2020

"OUTSTANDING SERVICE DEPARTMENT"

- Cyberguy

Thank you Mercedes-Benz of Annapolis for outstanding customer service. My Service Manager is Alex Clothier and he deserves special recognition for great service. He is always friendly, efficient and professional. I would not think of taking my car to another dealer. My fiancee which lives in Pennsylvania wants me to start taking her car to Mercedes-Benz of Annapolis.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Zack, Terrence, Ben and Shane. Thank you for outstanding customer service.
Mar 17, 2020 -

Mercedes-Benz of Annapolis responded

Hello, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us! Take care.

March 13, 2020

"Alex Always provides the absolute best service. No..."

- Mia C.

Alex Always provides the absolute best service. No pressure ever! My entire family uses Alex and drives miles away from our home just because of him! Thanks again for a speedy, proficient process!

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Yes
Employees Worked With
Mar 14, 2020 -

Mercedes-Benz of Annapolis responded

Mia, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

Mar 14, 2020 -

Mercedes-Benz of Annapolis responded

Mia, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Mercedes-Benz of Annapolis - Service Center as your first choice for service!

March 13, 2020

"EXPECT THE BEST...."

- Lynn W.

I always get the best service from MB of Annapolis. My go to service guy is Chuck Leyman. He's always honest...which is most important to me. In addition, the time and consideration given to a customer is the same regardless of the situation. Whether it be an engine issue or a mere oil change, the customer service rendered is top notch. I recommend Chuck and his team to all my family members and co-workers. When you're getting the best...why go elsewhere?

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Recommend Dealer
Yes
Employees Worked With
Mar 14, 2020 -

Mercedes-Benz of Annapolis responded

Lynn, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!

Mar 14, 2020 -

Mercedes-Benz of Annapolis responded

Lynn, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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