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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
779 Lifetime Reviews Review Dealership

779 Reviews of Mercedes-Benz of Annapolis - Service Center

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April 02, 2021

"Sean is very professional and the customer service was..."

- kateherzog

Sean is very professional and the customer service was excellent. I plan on returning for future services. I highly recommend this service department. Top Notch

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Recommend Dealer
Yes
Employees Worked With
Apr 03, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 30, 2021

"Sean is always willing to go above and beyond to make..."

- Mercedesgirl214

Sean is always willing to go above and beyond to make sure all of his customers are satisfied! Would recommend him to anyone! Awesome service advisor to work with.

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Recommend Dealer
Yes
Employees Worked With
Mar 31, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 30, 2021

"My experience with Sean Engelhard was excellent. He was..."

- ginnyeeeee

My experience with Sean Engelhard was excellent. He was very professional and helpful. He handled my questions with patience and knowledge. I would work with again

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Recommend Dealer
Yes
Employees Worked With
Mar 31, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! We hope you continue to choose us for all your automotive needs! Take care!

March 30, 2021

"I had a great experience servicing my car with Sean he..."

- Model X

I had a great experience servicing my car with Sean he was very professional I look forward to servicing my car again with Sean at Mercedes in the future

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Recommend Dealer
Yes
Employees Worked With
Mar 31, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! We hope you continue to choose us for all your automotive needs! Take care!

March 30, 2021

"As a frontline worker in health care I needed to ensure..."

- thawkins.O

As a frontline worker in health care I needed to ensure that my vehicle was serviced and ready for me to be on call. I received nothing but first-class customer service from Steve from the moment I stepped in the door. Steve allowed me to walk away confident and educated on the services being recommended for my vehicle and I knew that I was in great hands. Thank you Steve, for all you continue to do so that I can continue to be of service for those who are in need of us the most right now.

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Recommend Dealer
Yes
Employees Worked With
Mar 31, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 26, 2021

"Over the years Alex has been a consistent and exemplary..."

- KRYSTEL MEDLEY-GREENE

Over the years Alex has been a consistent and exemplary customer service representative. My car always comes back looking great inside and out and running smooth. I highly recommend Alex!

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Yes
Employees Worked With
Mar 27, 2021 -

Mercedes-Benz of Annapolis responded

Hi Krystel, thank you for your kind review; we are happy to pass along your comments to Alex here at Mercedes-Benz of Annapolis - Service Center! We can't wait to see you again, have a great day.

March 25, 2021

"Mr. Steve Neville is very helpful and has excellent..."

- Javed Memon

Mr. Steve Neville is very helpful and has excellent attitude towards customers needs. He would keep everything ready for you. I am very impressed with his work.

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Recommend Dealer
Yes
Employees Worked With
Mar 26, 2021 -

Mercedes-Benz of Annapolis responded

Hi Javed, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

March 17, 2021

"Chuck provides quality services while educating his..."

- Taylor B.

Chuck provides quality services while educating his customers honestly. He’s timely and personable and makes all of your concerns a priority. 10 out of 10 for every service provided. I won’t be going anywhere else until he retires. We can’t thank him enough and highly suggest working with him for whatever need you might have. I’m thoroughly impressed while feeling safe and satisfied, knowing I have someone trustworthy and dependable to reach out to for simple questions or major concerns.

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Recommend Dealer
Yes
Employees Worked With
Mar 19, 2021 -

Mercedes-Benz of Annapolis responded

Hi Taylor, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis - Service Center! If you have any further questions, please give us a call. We're always happy to help!

March 17, 2021

"There are two things I hate doing, getting my taxes done..."

- Lynn W.

There are two things I hate doing, getting my taxes done and taking my car in for servicing. Luckily, M-B of Annapolis offers such great service that my mind is easily put to the rest. Chuck has always been my go to guy when it is time to have my car serviced and he never disappoints. Very personable, professional, and honest. I will always refer friends and family to Chuck and the service team at M-B of Annapolis. Now, if they only did taxes....

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Recommend Dealer
Yes
Employees Worked With
Mar 19, 2021 -

Mercedes-Benz of Annapolis responded

Lynn, we strive for a high level of customer satisfaction in all aspects of our dealership. We are glad we could provide you with a positive service experience! We're looking forward to your next visit with us!

Mar 19, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you have any further questions, please give us a call. We're always happy to help!

March 17, 2021

"Chuck was so helpful and professional! I will definitely..."

- vc63

Chuck was so helpful and professional! I will definitely be back. He made sure my car was fixed in a timely manner too, Thanks Chuck!

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Recommend Dealer
Yes
Employees Worked With
Mar 18, 2021 -

Mercedes-Benz of Annapolis responded

We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please don't hesitate to reach out!

Mar 18, 2021 -

Mercedes-Benz of Annapolis responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Feel free to reach out to us if you need anything. Have a wonderful day.

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