Mercedes-Benz of Annapolis

I have never had an issue with Mercedes of Annapolis. Great staff and service team Great staff and service team More

Took my 2023 GLC 300 in for its 40,000-mile check-up. As always, Alex Cloither greeted us with a welcoming smile and a handshake. He filled us in on the the update to come about our car. He is truly th As always, Alex Cloither greeted us with a welcoming smile and a handshake. He filled us in on the the update to come about our car. He is truly the best and an absolute pleasure to work with! He provided us with a GLE 350 loaner to use until our car was ready. We loved it! We received a video of the inspection performed on my car, and everything checked out great. MB of Annapolis always treats us well. More

This is my sixth Mercedes that I have owned. All have been serviced at this dealership. The work is excellent and there are very few instances where I have to return for the same problem. All have been serviced at this dealership. The work is excellent and there are very few instances where I have to return for the same problem. More

Steve is responsive, knowledgeable and informative. I have always found our dealings to be highly helpful and appreciate his guidance. I have always found our dealings to be highly helpful and appreciate his guidance. More

Steve was terrific in interacting with me, as usual. he was also interested in my dealings with Sates Department, which is where I went while service was being performed. he was also interested in my dealings with Sates Department, which is where I went while service was being performed. More

Since 2016, Alex always meets us with a smile and a handshake. Very personal and ensures we know what was done on our car and that we are satisfied with everything. He always makes the appointments a p handshake. Very personal and ensures we know what was done on our car and that we are satisfied with everything. He always makes the appointments a positive experience. More

I was assigned to Peter after purchasing a vehicle two months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter months ago that began making unusual noises during acceleration. Unfortunately, from the very first interaction, the experience was unpleasant. Peter’s customer service skills left a lot to be desired. His communication came across as snide at times, and several comments felt unnecessarily cynical and unprofessional. My vehicle was picked up through the courtesy service program, and I was provided with a loaner vehicle while my car was being diagnosed. When it was time to return the loaner, I asked about the fuel usage since I had only used a small amount of gas. In response, Peter made a comment along the lines of, “Yeah, well, that’s why we don’t really do these courtesies anymore because of the gas thing.” That remark was completely unnecessary and left a very negative impression. Customer service matters just as much as the vehicle itself, especially at a luxury dealership. Because of this experience, I will not be returning to Mercedes-Benz of Annapolis for future service. More

Simply excellence at every level. . Rodd is as professional as it gets and so is Steve his assistant... . Rodd is as professional as it gets and so is Steve his assistant... More

I had a problem with the used car I bought, and they stepped up and had me take it too my local dealer and paid to have it fixed. Thanks, Kevin stepped up and had me take it too my local dealer and paid to have it fixed. Thanks, Kevin More