Hello. This past summer I purchased a Mercedes CLA 250 and brought it in for service as it needed to pass MD state inspection. I received a warm greeting from Alex who was my assigned representative. He was efficient, professional, knowledgeable and took the time to explain the inspection requirements. He checked in with me while it was being serviced to keep me updated throughout the day and followed up once I picked up the car to ensure I was satisfied with the outcome. I can't thank him enough for making my ownership experience an excellent one. Thanks Alex!