Mercedes-Benz of Annapolis - Service Center

Amazing customer service This is my third time having service done since, I bought my vehicle and although my first visit was great my second and third visits have been AWESOM This is my third time having service done since, I bought my vehicle and although my first visit was great my second and third visits have been AWESOME! My service rep Alex is one of the greatest customer services reps , I have ever had period anywhere ! He pays attention to detail and will make sure I am not only happy with the work performed but even down to the loaner vehicle they provide. I make sure that I schedule any service only when he is available because he truly makes you feel like you matter and that he/ Mercedes values their customers. Thank you Alex you ROCK !!! More

Routine maintenance Chucky Leyman was so professional. He got us in and out for our service appointment and gave is the best prices. Chucky Leyman is the bomb. Best ser Chucky Leyman was so professional. He got us in and out for our service appointment and gave is the best prices. Chucky Leyman is the bomb. Best service person I've ever worked with. More

Greatly Appreciate Alex Clothier my Service Advisor I live in Hyattsville Maryland but intentionally visit the Mercedes Service Center in Annapolis because of the service I receive. Alex is responsive t I live in Hyattsville Maryland but intentionally visit the Mercedes Service Center in Annapolis because of the service I receive. Alex is responsive to my questions, knowledgeable, professional and consistent with delivering exceptional customer service. I've witnessed Alex providing the same level of service I receive to his other customers. He builds a repore which is key to building a successful business. More

Praises I have been coming to the Mercedes Benz Service Center for 2 years now. Raphael is my Service Tech and he always takes care of me. He gets me in my I have been coming to the Mercedes Benz Service Center for 2 years now. Raphael is my Service Tech and he always takes care of me. He gets me in my loaner vehicle in a timely manner. He updates me with the progress of the work being done as well as informs me if there is any additional work that needs to be done. He is courteous and professional and excellent at what he does. He has a great sense of humor and we laugh and have a good time while he is attending to me. Raphael makes the trip and servicing experience worthwhile. I know that l am in good hands. Keep up the good work Raphael. More

Mercedes Benz of Annapolis I had questions about my GPS and Brady told me to stop in on Friday at 3:30 and he took the time to help me for 20 minutes. Brady is a valuable asset I had questions about my GPS and Brady told me to stop in on Friday at 3:30 and he took the time to help me for 20 minutes. Brady is a valuable asset to Mercedes-Benz of Annapolis. More

Tire replacement and service scheduling I had a flat and needed a tire right away. I called and they found a way to get me in. Upon my arrival my Advisor Alex Clothier met me at the door. I had a flat and needed a tire right away. I called and they found a way to get me in. Upon my arrival my Advisor Alex Clothier met me at the door. As always very polite and thorough. My tire was replaced within an hour. More

David Brady Exceeds Expectations! David "AKA" Brady exceeded my expectations and was the reason why I decided to remain a customer of Mercedes Benz of Annapolis, MD. He took the the ti David "AKA" Brady exceeded my expectations and was the reason why I decided to remain a customer of Mercedes Benz of Annapolis, MD. He took the the time to listen to my concerns and immediately addressed the service I asked for on my CPO E350. Words can not express how happy I am with the service he provided and that's why I'm giving him 5 STARS. He earned it. More

Beyond Pleased Thank you for your professionalism and your financially feasible solutions to my minor repairs. The loaner was an added bonus and allowed me not to fa Thank you for your professionalism and your financially feasible solutions to my minor repairs. The loaner was an added bonus and allowed me not to fall behind with work today. Much appreciated!!👍🏽 More