Mercedes-Benz of Annapolis - Service Center

Outstanding Service Rodd Bowman and Chuck Leyman are a team of experts that insure the customer is first in every aspect of ownership, operation and maintenance of my aut Rodd Bowman and Chuck Leyman are a team of experts that insure the customer is first in every aspect of ownership, operation and maintenance of my automobile. If nothing more than a drop by visit for a car wash, each will check to make sure the car is performing to my expectations. what more can an owner expect? Make no mistake, service is what makes a long term owner return. I know I am a return customer thank you Rodd and Chuck. More

Alex Clothier For the first time within several years it was a great pleasure to have Alex Clothier as a Service Advisor! Thanks for your business, Alex! Elle For the first time within several years it was a great pleasure to have Alex Clothier as a Service Advisor! Thanks for your business, Alex! Elle More

Amazing Customer Service I've brought my GL450 in a few times and every single time my client service advisor Alex has been amazing. It is a true pleasure to work with someone I've brought my GL450 in a few times and every single time my client service advisor Alex has been amazing. It is a true pleasure to work with someone who is incredibly professional and courteous. I am complelety impressed by the service at Mercedes-Benz Annapolis. More

Service by Alex Clothier This is the finest service Advisor in the business. He knows Mercedes there's none finer. He is the y far the best advisor I have ever had. This is the finest service Advisor in the business. He knows Mercedes there's none finer. He is the y far the best advisor I have ever had. More

Over the top Alex Clothier and his team provide outstanding service. We live all the way up in Baltimore and are very grateful that they go the extra mile(quite li Alex Clothier and his team provide outstanding service. We live all the way up in Baltimore and are very grateful that they go the extra mile(quite literally) to provide us with unmatchable service. Keep up the good work. We highly recommend!!! More

Excellent Customer Service from Mike Adams If you want premier service just ask for Mike Adams.   I have driven a Mercedes for almost 20 years and the service received has ranged from " room fo If you want premier service just ask for Mike Adams.   I have driven a Mercedes for almost 20 years and the service received has ranged from " room for improvement" to "good."  However, since I started taking my vehicle to  Mercedes Benz of Annapolis and meeting Mike, I have received and come  to expect excellent customer service.  Of course the quality of the work was good as expected with Mercedes, but the interaction with Mike  was the icing on the cake.  I felt that the money paid for the service was well worth it  due to the pleasant interactions with Mike.  Thanks Mike for your time, professionalism and expertise. More

Excellent customer care I want to thank Mike Adams for taking such good care of us! Recently my husband and I were out of town when my son experienced problem with one of ou I want to thank Mike Adams for taking such good care of us! Recently my husband and I were out of town when my son experienced problem with one of our tires. We were not the least bit concerned because we knew that Mike would take excellent care of the situation. He went out of his way to take care of it and had my son safely back on the road in no time. Not only did he help our son, he helped us enjoy the rest of our trip because we had peace of mind that our son and our car were in good hands! More

Mercedes hold onto Mike Adams...he is a gem! Mike has gone out of his way on several occasions to assist me when I have had problems with my vehicle. He ensures the repairs are top notch and are Mike has gone out of his way on several occasions to assist me when I have had problems with my vehicle. He ensures the repairs are top notch and are completed expeditiously. I know that my day is going to turn around once I see Mike, even though it started out with a serious glitch. Thank you Mike for the terrific customer service! More

Have to see Alex Clothier, he is Amazing!!! Alex Clothier made my first experience at the Mercedes-Benz of Annapolis Service Center so wonderful. Not only was he attentive but he went above and Alex Clothier made my first experience at the Mercedes-Benz of Annapolis Service Center so wonderful. Not only was he attentive but he went above and beyond to answer and show me how to use many features that I had questions on. As a first time owner of a Mercedes Benz, I can tell you that this excellence in customer service has already made know that I will always purchase a Benz and will bring it to Alex!! More