Mercedes-Benz of Annapolis - Service Center

My wife and daughter are owners of Mercedes and have been My wife and daughter are owners of Mercedes and have been very happy when driving their vehicles. I have had our GL 450 in on numerous occassions fo My wife and daughter are owners of Mercedes and have been very happy when driving their vehicles. I have had our GL 450 in on numerous occassions for minor repairs or scheduled maintenance services. We have been happy to date. If there is any complaint, it would be the cost of repairs. I have no issue with service cost, but it seems the service department would discount percentages based on the amount of repairs or service. I am looking to replace our GL in the near future. There is absolutely nothing wrong with it because we have always had it gargaged and it only has 41,200 miles on it. I will replace hers before deciding on either the CL or AMG class for myself. Thanks again. Regards, David Manuel More

After my ML350 suddenly stopped running while driving, I was towed to the Mercedes of Annapolis service center. I was greeted by Kevin Smith and everything, including a loaner vehicle, was expeditiously ta was towed to the Mercedes of Annapolis service center. I was greeted by Kevin Smith and everything, including a loaner vehicle, was expeditiously taken care of despite having no appointments! Kevin's professionalism and friendly service sets a high standard in the service business and he is a definite positive employee for Mercedes- he should be commended for his work! More

I have had multiple service appointments with Mercedes of Annapolis, and have not been dissappointed with the wonderful customer service provided by Kim McNeese and Kevin Green. My telephone calls are retur Annapolis, and have not been dissappointed with the wonderful customer service provided by Kim McNeese and Kevin Green. My telephone calls are returned promptly and my needs are handled quickly and efficiently. Also, Doug Bouslog has been a great sales consultant. More

Excellent service and great customer service. They kept me well informed on what service was required, how much it would cost, and when my car would be ready. That's what keeps me coming back again and ag me well informed on what service was required, how much it would cost, and when my car would be ready. That's what keeps me coming back again and again. More

Michael did an excellent job assisting us with looking over several cars and was very helpful in explaining various features on each one. He also did a thorough job throughout the sale process, and was e over several cars and was very helpful in explaining various features on each one. He also did a thorough job throughout the sale process, and was easy to work with. He was also very helpful with the trade in process which enabled us to make the purchase without delays. More

I honestly visited this dealership with my partner when he was purchasing a new car. I had no intensions of buying a new car for myself. After test driving a sporty Black GLK 350 with the skillful Michae he was purchasing a new car. I had no intensions of buying a new car for myself. After test driving a sporty Black GLK 350 with the skillful Michael Benso and being hand held through the process by Michelle, I found myself with a new car within hours. The dealership is wonderful and the customer service amazing. I highly recommend Michael Benso and this dealership to anyone who is planning or not planning on buying a new car. Thank you. More

Entire experices was supburb - this is the 2nd car I bought from this dealer. The entire sales force are pleasent to work with - not pushy. They go to any leangth to satisfy your needs - even the unsu bought from this dealer. The entire sales force are pleasent to work with - not pushy. They go to any leangth to satisfy your needs - even the unsual, like switching tires amd rims from one car to the next - if this is what you want. More

Al was very knowlegeable about his product and we felt very at ease with the purchase. We more than appreciated his honesty. We would definitely recommend Al to any of our friends if there interest was very at ease with the purchase. We more than appreciated his honesty. We would definitely recommend Al to any of our friends if there interest was in a Mercedes. He also made sure we knew we could contact hime at any time. More