Mercedes-Benz of Annapolis - Service Center

After my ML350 suddenly stopped running while driving, I was towed to the Mercedes of Annapolis service center. I was greeted by Kevin Smith and everything, including a loaner vehicle, was expeditiously ta was towed to the Mercedes of Annapolis service center. I was greeted by Kevin Smith and everything, including a loaner vehicle, was expeditiously taken care of despite having no appointments! Kevin's professionalism and friendly service sets a high standard in the service business and he is a definite positive employee for Mercedes- he should be commended for his work! More

I have had multiple service appointments with Mercedes of Annapolis, and have not been dissappointed with the wonderful customer service provided by Kim McNeese and Kevin Green. My telephone calls are retur Annapolis, and have not been dissappointed with the wonderful customer service provided by Kim McNeese and Kevin Green. My telephone calls are returned promptly and my needs are handled quickly and efficiently. Also, Doug Bouslog has been a great sales consultant. More

Excellent service and great customer service. They kept me well informed on what service was required, how much it would cost, and when my car would be ready. That's what keeps me coming back again and ag me well informed on what service was required, how much it would cost, and when my car would be ready. That's what keeps me coming back again and again. More

Michael did an excellent job assisting us with looking over several cars and was very helpful in explaining various features on each one. He also did a thorough job throughout the sale process, and was e over several cars and was very helpful in explaining various features on each one. He also did a thorough job throughout the sale process, and was easy to work with. He was also very helpful with the trade in process which enabled us to make the purchase without delays. More

I honestly visited this dealership with my partner when he was purchasing a new car. I had no intensions of buying a new car for myself. After test driving a sporty Black GLK 350 with the skillful Michae he was purchasing a new car. I had no intensions of buying a new car for myself. After test driving a sporty Black GLK 350 with the skillful Michael Benso and being hand held through the process by Michelle, I found myself with a new car within hours. The dealership is wonderful and the customer service amazing. I highly recommend Michael Benso and this dealership to anyone who is planning or not planning on buying a new car. Thank you. More

Entire experices was supburb - this is the 2nd car I bought from this dealer. The entire sales force are pleasent to work with - not pushy. They go to any leangth to satisfy your needs - even the unsu bought from this dealer. The entire sales force are pleasent to work with - not pushy. They go to any leangth to satisfy your needs - even the unsual, like switching tires amd rims from one car to the next - if this is what you want. More

Al was very knowlegeable about his product and we felt very at ease with the purchase. We more than appreciated his honesty. We would definitely recommend Al to any of our friends if there interest was very at ease with the purchase. We more than appreciated his honesty. We would definitely recommend Al to any of our friends if there interest was in a Mercedes. He also made sure we knew we could contact hime at any time. More

Michael Benso (Benz-o) went out of his way to make it convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work t convenient for me to get a needed repair. He drove to my workplace in Fairfax, VA, left me a loaner car, drove mine back to Annapolis for the work to be done, then returned it the same afternoon. I couldn't have asked for more in the way of customer service. Thank you, Michael! Kristin Rohr More