Mercedes-Benz of Arcadia

Great Service & Sales Rep My whole experience at Rusnak Arcadia was excellent. I would give every aspect of it a 10--from the sales to the receptionist to service. Andre Voglez My whole experience at Rusnak Arcadia was excellent. I would give every aspect of it a 10--from the sales to the receptionist to service. Andre Voglezon assisted us and did a very fine job sealing the deal. More

Be careful with Peter Liew !!!!! Initially we went to Rusnak Mercedes Benz in Arcadia, CA 91007 to meet Peter Liew, a Car Sales Person in there (We were referred by our Co-Worker). We Initially we went to Rusnak Mercedes Benz in Arcadia, CA 91007 to meet Peter Liew, a Car Sales Person in there (We were referred by our Co-Worker). We talked over the phone the day before and discussed the deal and we went there the next day. My wife picked the color she liked and we went to Peter Liaw's Office to start the paper works process. My wife was just asked as she could get a lower payment maybe. But Peter liew started insulting my wife said " If you wanna negotiate than talk to my sales person and you could talk to them for 5 hours and I don’t negotiate and don't have time for that because I am the Manager here", " And if you don't have money than don't buy the car ". WHAATT? I asked him to apology to my wife but he continued insulting by saying "Actually I don't want your business. I do this deal because of your friend". WHATT ???? I was extremely mad and asked him again to “sincerely” apology but he did not and even said " I'm already apology, what else do you want ?" When we said we cancelled, he did not hand me my Driver License but threw it at the desk and looked away from us. CAN YOU BELEIVE IT ????? I filled complain to his Sales Manager, Tony Zieman, but unbelievable I realized that, the Sales Manager was the same, didn't even care about the customer service too. So we decided to go to House of Imports Mercedes Benz in Buena Park on the same day. Talked to Alek Lekhtsikau, the Sales Person here. He listened to what we need and we got a MUCH MUCH better deal and better car value. Most importantly we got what is called "Customer Service". So Thank you so much Alek Lekhtsikau and House of Import, Inc you guys are the Best !!!! More

My first Mercedes Benz ALEX- he is the person you need to see!!! This recommendation is long over due yet even today, he didn't fail to continue to amaze me with customer ALEX- he is the person you need to see!!! This recommendation is long over due yet even today, he didn't fail to continue to amaze me with customer service!! It doesn't end when you purchase the car, that's only the beginning :) I tormented him for 8 long grueling hours before signing the papers and never once did he loose his cool or try to persuade me into something I didn't want. I'm a complicated customer and he has exceeded all my expectations of customer service - that in itself is amazing! Go see ALEX if your thinking of purchasing/ leasing your Mercedes. By the way, I still love, love, love my Mercedes - Thank you Alex!!! More

Denise justice is a liar OMG, Denise is liars, she told me that the color that I want is not in stock but she has one that same color with navigation in stock and she let me h OMG, Denise is liars, she told me that the color that I want is not in stock but she has one that same color with navigation in stock and she let me have it for the same price as the car without the navigation (there were three people witness) but I have to wait 1 day for her to get the car, the next day I came in she swallow her word. She told me she never say that, she wants to charge me more for the navigation. I was so mad and went to penske in west Covina and explain to a sale person (Stacy Huynh) and she sold me the car with the navigation with the price of the car without navigation I want to say thanks to Stacy and I don't recommend anybody to go to rusnak of Arcadia to buy a car More

Great first impression! My experience at Rusnak Mercedes Benz was truly a delightful experience. Andre V was the saleman who greeted me and educated me about different vehicl My experience at Rusnak Mercedes Benz was truly a delightful experience. Andre V was the saleman who greeted me and educated me about different vehicles on the lot. He was very professional and has a wealth of knowledge about the E350. I didn't feel pressured at all during the tour of the dealership and test drive. I look forward to going back to seal the deal with Andre. More

I can not begin to say enough about my amazing experience at Rusnak MB in Arcadia! My husband and I are a young married couple in our twenties looking to lease a new car. Still being a bit green about everyt at Rusnak MB in Arcadia! My husband and I are a young married couple in our twenties looking to lease a new car. Still being a bit green about everything we were a little nervous/intimidated about the whole process. We couldn't have come to a better place! From the moment we walked in we literally felt like royalty! Our salesman, Andy, was friendly and likable right from the beginning. He spoke with us about our needs, our concerns, questions (while making sure we stood very well hydrated with tea and coffee) taking all of this into consideration, he was able to recommend the perfect car for us! He explained in great detail the safety of the car which was our main concern (we have a 2 year old) and we were soon test driving our dream car. He was very thorough during the entire process and seemed to explain all my questions before I even asked them! We then met with the General Sales Manager, Tony, who made a point to introduce himself and make sure we were well taken care of. He also promised to do his absolute best to make sure we found a car that would fit our needs...and he did! We chose our dream car and can not stop staring out the kitchen window to see our beautiful Mercedes parked in front of our house! Jeff, the finance manager sat with us and presented us with all of our options, thoroughly explaining every detail. He was very patient in answering any questions I had (and there were a lot of questions!) All in all my experience was WONDERFUL and will recommend this dealership to all of my friends and family looking to purchase a car. I have to say, besides the beautiful car, the number one reason we chose to give our business to Rusnak MB Arcadia is because we want to keep coming back. When my lease is up in two years I definitely look forward to the same great service I had the pleasure of experiencing this weekend! Thank you Tony Zieman, Andy Tan, Jeff Toscas, and everyone at Rusnak MB, the receptionists, porters, for the wonderful experience! More

Denise was amazing. I came in just looking around and ended up with a car. She talked me into it, not just because she was trying to sell a car but because the financing time was right. ended up with a car. She talked me into it, not just because she was trying to sell a car but because the financing time was right. More

Bought my 2009 pre-owned c300 at Rusnak Arcadia from Mason. He was very helpful. The negative reviews are for the service department. The $300 oil change and $750 transmission flush seemed a little Mason. He was very helpful. The negative reviews are for the service department. The $300 oil change and $750 transmission flush seemed a little pricey for my first visit. I asked if thre were any coupons and my service rep said there are none available . I went online and found a coupon for half-off the transmission flush and brought it back to him. It was still an expensive visit but he should have been more helpful and honest instead of making me do the work. The other negative with Rusnak Arcadia service is the car wash. I have family members that have purchased cars from Beverly Hills and South Bay Mercedes dealerships. The complimentary car wash only takes half-hour. At Rusnak Arcadia it has ALWAYS been over an hour. I just heard today that Rusnak Arcadia is undergoing construction for the next TWO YEARS and not offering the car wash anymore. No plans to offer alternatives. Free car washes for life was communicated at the time of sale. There are so many top rated dealerships in Southern California. Why would you come here? More