Mercedes-Benz of Arcadia

Roberto showed me and my husband a GLB , we did a test drive and took the time to explain the characteristics of the vehicle, even though we didnt made our purchase since the vehicle we were looking for ( drive and took the time to explain the characteristics of the vehicle, even though we didnt made our purchase since the vehicle we were looking for (3rd row) was not available. He was very attentive without being pushy to take a decision. He even followed up a couple days after to see if he could be of any help. More

Amazing sales team. Quick. Hands on. Honest. Efficient. Attentive. Roberto and GM William were amazing Quick. Hands on. Honest. Efficient. Attentive. Roberto and GM William were amazing More

Roberto offered an amazing service! He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that ar He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that are not obvious. I would recommend him to anyone interested in buying a car at this dealer. Thank you, Roberto! More

Bo Xiang, Sales Representative was very professional and knowledgeable of the vehicle we purchased. He kept us informed about the arrival of the vehicle from beginning to end. He took over from Bruce who is knowledgeable of the vehicle we purchased. He kept us informed about the arrival of the vehicle from beginning to end. He took over from Bruce who is on vacation. We went over many features of the car. There is a lot to learn on the. 2026 450E. Bo said he would make an additional appointment to go over some of the new features. Bo was very easy to work with and made the purchase a smooth one. More

Roberto Boratto was one of the most genuine, patient, and professional salespeople I’ve ever dealt with. We came in last Friday to buy a car for my mom and he took the time to explain in detail each model s professional salespeople I’ve ever dealt with. We came in last Friday to buy a car for my mom and he took the time to explain in detail each model so we could find the best fit. We didn’t feel rushed or pressured to buy. We explained we wanted to look at other brands before we made out final decision. On Saturday I texted him to let him know we wanted a Mercedes-Benz but were undecided on 3 different cars. By the time we arrived at the dealer, he had them all lined up and ready to test drive. Wow, that’s AMAZING customer service and very considerate of our time. He made the whole process of buying memorable and we will definitely come back again to purchase a car from Rusnak because of Roberto. More

Attentive but not pushy, delightful but not fake. I was honestly ready to walk away from Rusnak for good after a frustrating experience with an employee who couldn’t answer a simple question. As I I was honestly ready to walk away from Rusnak for good after a frustrating experience with an employee who couldn’t answer a simple question. As I walked off, visibly annoyed, Roberto noticed and approached me—not aggressively, not as a salesperson chasing a sale, but as a person who genuinely wanted me to leave the dealership with a better feeling about my evening. He didn’t pressure me. He just asked if he could help turn the experience around. That simple gesture made a difference. I ended up sitting down with him and finally having the conversation I came in for in the first place. This review is to praise Roberto for being professional, kind, and actually listening. He turned a negative into a positive—not for a commission, but because he clearly cares about how people are treated. That says a lot. More

TL;DR: Ask for Roberto before you arrive. Respectful and genuinely helpful. We popped in on a whim and he guided us straight to a model that actually fits our life. Got his number, texted the Respectful and genuinely helpful. We popped in on a whim and he guided us straight to a model that actually fits our life. Got his number, texted the next day, and he had multiple cars ready for unrushed test drives. I got to compare and understand. He worked the deal I needed. Here's a good tell: his recommendation from the 3 x options we had was the most sensible $$ choice. For real. I ended up choosing a pricier spec, but his pick was the real value. We had a good time—wouldn’t be writing this if it weren’t a true 5/5. Grazie mille Roberto! More

Roberto is the reason I bought a Mercedes. I never wanted to consider one, but his approach and professionalism is why I’ll probably buy one again. Also my GLE is amazing. I never wanted to consider one, but his approach and professionalism is why I’ll probably buy one again. Also my GLE is amazing. More

Professional salesmanship of Mr. R. Whitlow provided me the confidence I needed to purchase the car I wanted at this dealership. The promise to take care of the transaction at a very R. Whitlow provided me the confidence I needed to purchase the car I wanted at this dealership. The promise to take care of the transaction at a very satisfactory had demonstrated in actions. This dealership has earned my referral to friends. More