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Mercedes-Benz of Arcadia - Service Center
Arcadia, CA
242 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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242 Reviews of Mercedes-Benz of Arcadia - Service Center
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July 10, 2017
polite, willing to listen and address the issues, Mercedes is great products but don't let the service people ruin the brand, which happened in the past. Customers' best interest come first. If you Mercedes is great products but don't let the service people ruin the brand, which happened in the past. Customers' best interest come first. If you could do a little extra, go do it. All industries do that. More
by S 350 B service
Employees Worked With
Joseph Yu
June 03, 2017
Excellent from start to finish My battery died all of a sudden. I needed immediate service for that and I was overdue for regular service. Got an appointment right away and ever My battery died all of a sudden. I needed immediate service for that and I was overdue for regular service. Got an appointment right away and everything was taken care of in one day. Very nice and friendly staff. More
by Gar
Employees Worked With
Michael Tone
May 30, 2017
Great Dealership If you want a new Mercedes Debbra Pound is the person to go to. Debbra is very knowledgeable and she is not pushy at all. She Will also give you the If you want a new Mercedes Debbra Pound is the person to go to. Debbra is very knowledgeable and she is not pushy at all. She Will also give you the best deal she can' I would like to say when I was in for service Jennifer Lew was wonderful. I thought a part would be ordered and I would have to come back but she got it done right then while I waited. I appreciate that she realized my time is valuable to and got the job done quickly. More
by Lynnebowden1
Employees Worked With
Debbra Pound and Jennifer Lew
May 19, 2017
Service personnel are there to Gouch as much as they can. They always pick on the most expensive part to replace first instead of diagnosing the real problem. I had a problem with my old 300E before tha it d They always pick on the most expensive part to replace first instead of diagnosing the real problem. I had a problem with my old 300E before tha it dies on me when I'm trying to make a left Rusnak Mercedes and Glendale Mercedes told me that they need to replace the computer which will cost me a couple of thousands. Both charge me diagnostic fee eventhough it's a misdiagnosis. I brought the car to Beverly Hills Mercedes and they fix it. It turns out that i was only a relay that si connected to the computer which cost like $30 plus instead of a a couple of thousands. I've been telling people my experience for both dealership. I hope the diagnostic charge that's actually just a guess was worth it.because I know theye lost clients. Very shady for a dealership like this. More
by 1993SportlineMBZ300
Employees Worked With
Did not even bother to remember anymore
May 18, 2017
professional feedback prompt Service rep, Jennifer very knowledgeable As usual cost is high but worth thorough job well done New facilities are quite pleasant feedback prompt Service rep, Jennifer very knowledgeable As usual cost is high but worth thorough job well done New facilities are quite pleasant people respectful More
by kc
Employees Worked With
j lew
April 20, 2017
Always excellent especially with all the cars in the bay appt was on time and car was ready earlier than expected....and washed! Nice salespeople to talk to about new models and can't beat the free coffee appt was on time and car was ready earlier than expected....and washed! Nice salespeople to talk to about new models and can't beat the free coffee More
by Mark M
Employees Worked With
Jon Montgomery
March 22, 2017
Service A Excellent service. On time Explained every thing to me. Lounge was very comfortable and quiet Nice to have a cafe there on site. New venue is nic Excellent service. On time Explained every thing to me. Lounge was very comfortable and quiet Nice to have a cafe there on site. New venue is nice even though I went to the old venue first. More
by MDB
Employees Worked With
Mr. Navarro was WONDERFUL , Andre Voglezon
February 07, 2017
Excellency Difficult to recommend any improvement. The service from start to finish is perfect. Because the review needs 25 words, I will just fill in. When it' Difficult to recommend any improvement. The service from start to finish is perfect. Because the review needs 25 words, I will just fill in. When it's perfect, it's perfect!!! More
by SteveSJR
Employees Worked With
Ophelia
December 30, 2016
Service Dept.'s Service Was Excellent! Brought my car in for B Service & other issues. Service was very courteous & prompt. I was timely informed of the status of the service and when the v Brought my car in for B Service & other issues. Service was very courteous & prompt. I was timely informed of the status of the service and when the vehicle was ready for pickup. More
by dts
Employees Worked With
Jennifer Lew
December 12, 2016
Great Service Carefully explained items that needed to be fixed. Very professional. Both maintenance and repairs were done outside of warranty. Still worth the mone Carefully explained items that needed to be fixed. Very professional. Both maintenance and repairs were done outside of warranty. Still worth the money. Will continue service with MBZ Arcadia. More
by Fanta1882
Employees Worked With
Stacy Yee
