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Mercedes-Benz of Arcadia - Service Center
Arcadia, CA
234 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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234 Reviews of Mercedes-Benz of Arcadia - Service Center
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February 23, 2024
Would give a negative star if possible! I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I rep I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I reported to the receptionist (service advisor was off that day). 3 days later, SA sent me a link to a "drop-off walkthrough video". It began with the left front wheel, there is a red smear on the wheel. But When I examined in slow-motion, that "smear" apparently was brushed onto video through computer graphic technics. It does not match actual shape of scratch, it was smooth yet the actual catch was rough, etched with jagged edge, and it does not appear in consistent shape or color when examined frame by frame in slo-mo! At the end of video when camera came back to that same wheel, the smear disappeared entirely. The SA (Jonathan Rodriguez) denied any doctoring on video, refuse to provide me the downloadable video file. He offered $75 to settle, but the quote I received was around $500. The GM Mark Umutyan was very rude with an intimitating tone, said things could get ugly if I insist the video was doctored. He refuse acknowledge the obvious discrepancies in pictures and slow motioned video I presented. Instead, he made disparaging remarks on my characters. This appears to be a well devised process to post-alter their video to deceive customers: I was never aware of or given a copy of the video until after the act, it took them 3 day to provide the video after my reporting the damage, and they did not allow any download file..... Dishonest and unethical behaviors here, very disgusted by this experience, won’t let them to touch my car anymore. https://api.mykaarma.com/video-walkaround/details?inspection_uuid=65cbb7db48d57e21be165446&fileType=image_and_video More
by kevincma
Helpful December 29, 2023
THIS IS THE EMAIL I SENT TO THEM. THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought our MBZ GLC 430 to your shop to get it repaired under the tire warranty we purchased with our lease. We were told that the matter is not under warranty last week while talking to Tyler. He said something about 3 mm or 4 mm and my wife, or any average person would not know what that is. I was on the speaker phone as Tyler should remember me saying that it was a fake insurance sold to us and I was screaming it. At the end of our conversation, which I am sure was recorded on 12/22/2023 at 3:12 p.m. which we decided to change all four tires as it was at your facility already, and I was on the speaker while my wife specifically stated that she wants all four tires to be changed. He told us that he cannot get it to us until Tuesday as the guys were leaving for Christmas holiday but will have the tires put on and ready for pick up on Tuesday. We said ok. The conversation ended with both parties understanding that the four tires will be changed. There has to be a recording of the 9 minute conversation at 3:12 on December 22nd. Today, my wife picked up the car and while on freeway, she noticed that the tire was flat, and you sent her home with a flat tire. She was scared for her life and almost got into an accident. She called your service department, and they told her to drive the car back to the dealership. She became emotional and started crying after driving back to your dealership and asking why the tires were not replaced. How can you let my wife take a car out of your shop with a flat tire and enter the freeway? You are lucky that the car did not flip, and she did not die. She was crying as she was at your facility and has had emotional ups and downs since she returned home. She left the car at your facility so you can change the tires per your previous note. We were just told that somehow the check engine light is on now even though it was not on at the time she returned it. Even in your documentation at the discharge there is no mention of check engine light. Your facility should never allow an individual to drive off a car with flat tire due to safety concerns. There was never a mention of the flat tire not being fixed while she was picking up the car. she asked for the payment, and it was zero balance, so she assumed the tire insurance had covered the charges. Again, letting her drive off with a check engine on and with a flat tire was not only gross negligence but was intentional. More
by Lawsource
October 27, 2023
Excellent customer service Car delivered when promised Very attentive personnel Very clean environment Very nice loaner car Very attentive personnel Very clean environment Very nice loaner car More
by Lxs4jb
Employees Worked With
October 16, 2023
Roy Wu was one of the best Service Advisors I have ever had through out the 20 plus years at Rusnak Arcadia. He put a smile on my face and ended up buying another Mercedes Benz afterwards. had through out the 20 plus years at Rusnak Arcadia. He put a smile on my face and ended up buying another Mercedes Benz afterwards. More
by robertwongc230
Employees Worked With
Roy Wu
October 06, 2023
Staff is always pleasant to interact with. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. More
by Gus Navarrete
Employees Worked With
August 09, 2023
Ophelia has been fantastic to work with. Very responsive and very helpful Always thoughtful with great suggestions and support Very responsive and very helpful Always thoughtful with great suggestions and support More
by Dlrobertsonmd
Employees Worked With
July 27, 2023
Everyone there is so helpful, informative, and great to deal with for whatever the transaction is. I always have a wonderful experience there. deal with for whatever the transaction is. I always have a wonderful experience there. More
by neenmeister1
June 21, 2023
Great, smooth and pretty quick experience. . All questions that I had are answered. Highly recommend. . All questions that I had are answered. Highly recommend. More
by Saenzmonica
Employees Worked With
Other Employees :
Andy Tan, Christie Rutherford, Allen Hsiang
