Mercedes-Benz of Arcadia - Service Center

They gave me excellent service I had an electrical & transmission problem with my new Mercedes. I had taken it to the dealership where I had purchased it at least 8 times. They to I had an electrical & transmission problem with my new Mercedes. I had taken it to the dealership where I had purchased it at least 8 times. They told me there was nothing they could do since the problem didn't show up on the computer. They recommended (twice) that I take the car to a different dealership. So, I came to Rusnak of Arcadia. Ophelia recognized immediately the seriousness of my problem and told me they would find the problem and repair it. And... they did. I had been so frustrated before coming to Rusnak, but then I remembered the great service that Rusnak gave me with my BMW. They came through again with my Mercedes. More

Robert is the best service manager Rusnak could have. Robert always makes sure the customer is well informed in the work to be done to their vehicle. He's the only reason i return my Mercedes to Rusnak f Robert always makes sure the customer is well informed in the work to be done to their vehicle. He's the only reason i return my Mercedes to Rusnak for service. Without Robert, I'd take my car to a local licensed Mercedes body shop. More

Great Experience at Rusnak Arcadia Everything was fine as it always is. The staff is always very helpful and concerned about the problems presented. I would highly recommend this de Everything was fine as it always is. The staff is always very helpful and concerned about the problems presented. I would highly recommend this dealership to any Mercedes owner. More

Top of the line! l was very pleased with the entire experience! I was offered a loaner while mine was being worked on but did not need one this time. l was very pleased with the entire experience! I was offered a loaner while mine was being worked on but did not need one this time. More

Tire replacement Brian in the service department is awesome! He is always careful to detail, explains all the service preformed on my vehicle, answers all my questio Brian in the service department is awesome! He is always careful to detail, explains all the service preformed on my vehicle, answers all my questions to my satisfaction. One of my tires needed replacing, the service team squeezed me in last minute I was in and out within an hour. Brian Edwards attention is what brings me back to Arcadia Rusnak, he always goes above and beyond for his customers. The service department is always friendly and courteous. I do have 2 complaints 1.The waiting lounge is disappointing-hopefully there will be more detail and attention in the new construction. 2. There was a constant, annoying, low battery "beep" in the waiting lounge I ask the receptionist to do something about it, she mumbled she would look into it, but I she never returned and nothing was done. I looked for her and asked her what she was going to do about the noise, she said she couldn't do anything about it. I believe a simple call to the alarm system would have been the solution. Sometimes employees need to know they can think outside of the box. I cannot wait to see the new facilities, I expect them to be up to Mercedes Benz standard and nothing less. More

Replaced front brakes Great service with Clifton!! Having a nice experience fixing my C250 brakes pad wear. Friendly and quick service to check my car. Really helpful to m Great service with Clifton!! Having a nice experience fixing my C250 brakes pad wear. Friendly and quick service to check my car. Really helpful to me. More

Excellent as always Prompt, courteous and competent service. Brian is the easiest and best automobile service rep. I've ever worked with, The work was done on time and as Prompt, courteous and competent service. Brian is the easiest and best automobile service rep. I've ever worked with, The work was done on time and as promised.i would recommend Rusnak service to anyone. Thank you. More

GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Great service. Friendly and helpful customer reps. Prompt service. Quick emails with documentation. I can't say more about how pleasant this was. I Great service. Friendly and helpful customer reps. Prompt service. Quick emails with documentation. I can't say more about how pleasant this was. I am really adding words to meet the minimum requirement, which is the least pleasant of this experience!!!!!!! Change the word minimum requirement to reduce customer frustration in participating in this survey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Excellence From the moment I informed the dealership my car is being towed, till the moment I drove my car off the lot I was very impress with the high level of From the moment I informed the dealership my car is being towed, till the moment I drove my car off the lot I was very impress with the high level of customer service I received, Robert Rodgers is the BEST! Excellent customer service, he over delivers, knew exactly what I needed and was able to communicate clearly throughout the process. More