Mercedes-Benz of Arcadia - Service Center

Above and beyond My service representative, Robert Rodgers, went above and beyond related to my 20K scheduled service by addressing a problem that I had with some surf My service representative, Robert Rodgers, went above and beyond related to my 20K scheduled service by addressing a problem that I had with some surface blemishes on the hood of my vehicle. His actions made this the best vehicle service experience that I have had. Much appreciated Robert! Mark Z More

Outstanding service The service technician and entire staff was very responsive, extremely professional, friendly and cordial. Makes my experience going there an ease. Th The service technician and entire staff was very responsive, extremely professional, friendly and cordial. Makes my experience going there an ease. Thank you for always making my service visit a pleasant one. More

Everything As expected No real contact with employee(s) dropped off after hours which helps my work schedule. Picked up 5 pm next day routine maintain . Car clean n running No real contact with employee(s) dropped off after hours which helps my work schedule. Picked up 5 pm next day routine maintain . Car clean n running well More

My service experience. Brian Edwards knows my vehicle! He was very professional and he clearly advised me of the work that needed to be done. Brian, as always, was very comp Brian Edwards knows my vehicle! He was very professional and he clearly advised me of the work that needed to be done. Brian, as always, was very compassionate and ensured that the job on my vehicle was completed on time. Thanks Brain. Sam More

Professional friendly I took just minutes to check in the car and to get it back. Great attitude of staff, polite and friendly. Professional service all the way. I took just minutes to check in the car and to get it back. Great attitude of staff, polite and friendly. Professional service all the way. More

Fantastic service Ophelia was very helpful with my service issue. I highly recommend. She coordinated computer diagnosis and promptly relayed results. She was friend Ophelia was very helpful with my service issue. I highly recommend. She coordinated computer diagnosis and promptly relayed results. She was friendly in her approach and provided frank advice about what to do next. More

Professional and courteous service I'm impressed with the professionalism and courteous service I alway received from the staff, from Robert Rodgers to Andrew and every valet employees I'm impressed with the professionalism and courteous service I alway received from the staff, from Robert Rodgers to Andrew and every valet employees who handled my car. Thank you for excellent service. I believe that the quality of work is outstanding. More

Incredible customer service Every person I came in contact with at Rusnak/Arcadia was so pleasant and accommodating. ! have been to more luxurious Mercedes dealers, like the k Every person I came in contact with at Rusnak/Arcadia was so pleasant and accommodating. ! have been to more luxurious Mercedes dealers, like the kind that have a Concierge greet you with a Mercedes bottle of water and offer high end snacks. But none can beat the friendly smiles and warmth of everyone at Rusnak/Mercedes! Thank You, Carol Kemm More

Stacey Yee makes all the difference!! It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I kno It's a great feeling to have trust in your service advisor. When I hand my keys over to Stacey after signing my initials and signature to forms, I know she will make sure my car will be taken care of while making sure I am not inconvenienced in the least. She gives me the necessary updates and my car is ready when promised. At other dealerships, clients might dread having to take their cars in to be serviced, but it is a pleasure to come to Rusnak to see Stacey. She is the consummate professional and the main reason I go to Rusnak for my service. More

Best service advisor I've ever dealt with! My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positi My service advisor Robert is someone who took his job to heart. He knew what he was doing and understood his customer's needs. Totally love his positive attitude. More