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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

Overview
Reviews
Vehicles
4.9
845 Reviews
Call Dealership (703) 525-2100
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585 North Glebe Road

Arlington, VA

22203

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Showing 845 reviews

April 19, 2024

Great service plus use of a loaner car and such nice people working at the dealership. Of course Hugh McGuire was fine More

by cbolognese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
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Apr 19, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you so much for your review and five-star rating. Our customers are always our top priority at Mercedes-Benz of Arlington, so I'm glad to hear that Hugh provided the level of service that you expected. Please feel free to contact us if you have any questions. We appreciate your business. Thanks again, Mike Fisher, Business Development Center, Manager (703) 284.2575.

Helpful
April 10, 2024

Service is always prompt and professional. They also were very courteous when I had a medical issue that prevented me from picking up the car on time. More

by Finley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance Ames
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Apr 10, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you so much for taking the time to rate and review us! We are so glad that Terrance was so helpful, and it is our pleasure to be of assistance. We look forward to working with you again and please let us know if you have any questions or if we can be of any assistance. Mike Fisher, Business Development Center Manager, 703-284-2575

Helpful
April 10, 2024

My tire went flat on I 495. Tire pressure dropped from 40 to 28! I was able to pull off the beltway to a shopping center. Wasn’t the best area. Called MB connect, tow truck 2 ho More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Rivera
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Apr 12, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you so much for taking the time to review and rate us, Shay! I'm sorry that you had to deal with that stuff while waiting for the Roadside vehicle, but it seems like once you decided to drive to the dealership on your run-flats things took a turn for the better. We are so glad that Antonio was so helpful, and it is our pleasure to be of assistance. We look forward to working with you again and please let us know if you have any questions or if we can be of any assistance. Mike Fisher, Business Development Center Manager, 703-284-2575

Helpful
April 06, 2024

Very accommodating. Worked to address my needs in the sale. Helped me understand purchase/lease options. More

by Byrongood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Mignogna, Paul Tchong , Joe Popperwell
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Apr 06, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and the time spent with my colleagues Paul and Marcus was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

Helpful
April 05, 2024

Dave Bloom and Peter Cerutti are awesome! They both deserve a very big raise and bonus! More

by SDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliott Brown, Brian Cahill, Dave Bloom, Paul Tchong , Joe Popperwell, Natalia Galdames
Report | Print
Apr 05, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleagues Peter and Dave was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

Helpful
April 02, 2024

Fast, efficient, competent and personable service. Finance Department was especially professional that explained all the financial details of my purchase is easily understood and comprehensive languag More

by syl lukis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Cornacchia, outstanding , Edwin Cortez
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Apr 03, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi, Mr. Lukis. We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleagues Edwin and Antonio was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

Helpful
March 27, 2024

Easy and convenient appointments. . I like the ease of getting a rental car in a timely manner More

by Leita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Mar 28, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Leita, thank you for choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that we were able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

Helpful
March 12, 2024

I recently received service on my vehicle. The staff was professional and friendly. I received my SUV back in a timely manner. More

by GL1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
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Mar 13, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Good Morning, and thank you for letting us and the community know about your experience with us! We’ve been a part of this community for over 85 years and it’s great to hear we met our goal of providing great customer service. Let us know if you have any questions or if we can be of further assistance. We hope to see you again soon. Mike Fisher, Business Development Center Man-ager, 703-284-2575

Helpful
February 27, 2024

One of the reasons I moved back to Arlington was proximity to the AMC dealer. I have had three vehicles with them. Very satisfied! More

by jayare303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Feb 28, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that your experience with us over the years has been so positive. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

Helpful
February 25, 2024

A amazing buying experience. Everything was delivered as promised and we ended up with a fantastic deal on the car we were searching for. Both Emmanuel and Mike exuded a level of More

by jja987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Papadopoulos, Emmanuel Sturley
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Feb 26, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We are all smiles after reading your review! We love hearing about our guests’ having positive experiences like yours, so thank you for sharing yours and for purchasing your Mercedes from us. I’ll be sure to share your comments with Emmanuel and Mike as well as the Sales Managers. Thanks for taking the time to tell everyone about your experience, and we look forward to assisting you again down the road. Mike Fisher, Business Development Center Manager, 703-284-2575

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