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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
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Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
639 Reviews of Mercedes-Benz of Arlington an American Service Center Company
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February 24, 2021
"BEWARE BUYING CPO at MB of Arlington. Used car sales..."
- dcguyBEWARE BUYING CPO at MB of Arlington. Used car sales team was not upfront about CPO 2018 E450 Cabriolet accident history and would not budge on price even after an accident was confirmed. AutoCheck showed the car was in an accident, but Robert Luu was not willing to look into it and insisted the car was never in an accident based on the CarFax. I bought the AutoCheck report myself showing an accident referencing a police report and the accident also showed up on the CarFax later. No acknowledgement or apologies provided for the misinformation. Everything mentioned above documented in emails and texts. I'm also considering buying new but will not be giving any business to this dealership.
Read MoreEmployees Worked With
Robert Luu
JT Tillery
Other Employees :
Mike Fisher
Helpful February 16, 2021
"The dealership is always clean and well organized. The..."
- K LoveThe dealership is always clean and well organized. The staff is always happy, helpful and curious. They make you want to leave your vehicle and know it will be taken care of well. I have been working with Dave Smith and Geoff Smith since my first MB in 98. These two have been the same with me at anytime I call or come in. They give GRADE A service.
Read MoreEmployees Worked With
Dave Smith
Geoff Smith
February 13, 2021
"professional all the way but I expected no less than..."
- sscottprofessional all the way but I expected no less than that. Kathryn Walker was great to work with. My only complaint is the batteries on the remote need replacement already. Silly that they weren't replaced before the sale. But if that is my only complaint, I am good.
Read MoreEmployees Worked With
Kathy Walker
February 06, 2021
"Alvin Daniels delivered the best buying experience ever!..."
- kevinAlvin Daniels delivered the best buying experience ever! I am a customer for life. His attention to what we needed and the advocacy over a couple visits and his concern for our experience was true
Read MoreEmployees Worked With
Alvin Daniels
February 06, 2021
"The staff is very friendly and helpful. Made the ordering..."
- CZThe staff is very friendly and helpful. Made the ordering and purchase process straight forward and easy without hidden issues. I recommend this dealership. Mike Popadopoulos made the finance process smooth and transparent. He explained the pros and cons of each option available for my purchase.
Read MoreEmployees Worked With
Joe Popperwell
January 22, 2021
"Great experience with this service center. The customer..."
- adriennemb65Great experience with this service center. The customer care I received was excellent. The work was done quickly and I was pleasantly surprised with the final cost of my visit that day.
Read MoreEmployees Worked With
Dan Moreau
January 07, 2021
"Excellent experience, will return to the dealership again..."
- Car-DriverExcellent experience, will return to the dealership again and again. The ease and care taken was next to none. I highly recommend Mercedes Benz Arlington.
Read MoreEmployees Worked With
Azzam Altahir
Luke Berhanu
Alvin Daniels
Shelton Debraux
January 06, 2021
"Since first dealing with them years ago, I have had..."
- JaywestSince first dealing with them years ago, I have had nothing but top shelf treatment. Every employee is superb at delivering the utmost in customer service and satisfaction.
Read MoreEmployees Worked With
Azzam Altahir
Derek Humelsine
Natalia Galdames
