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Mercedes-Benz of Arlington an American Service Center Company

4.9

595 Lifetime Reviews

585 North Glebe Road, Arlington, Virginia 22203 Directions
Call (703) 525-2100

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595 Reviews of Mercedes-Benz of Arlington an American Service Center Company

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June 03, 2020

"Excellent pick-up service"

- Emassie

I was pleased that this dealership offered to send an attendant to my house to pick up my car, take it to the dealership for a tire replacement, and return it to my house - all in the same day! This is excellent customer service. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Shelton Debraux
5.0
Jun 04, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership. As a family owned business for over 80 years, the health and safety of our employees, our customers and our local community is our number one priority. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553  

May 30, 2020

"Excellent and caring job by Service Manager Marc Williams..."

- Bakoly and Patrick Randrian

Excellent and caring job by Service Manager Marc Williams and his team. A+ service. Please keep up the great work you guys do. Please stay safe

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Recommend Dealer
Yes
Employees Worked With
Mark Williams
5.0
Jun 02, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Mr. and Mrs. Randrian-Thanks for your 5 star review and kind words toward Mark Williams in our Collision Center. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 28, 2020

"Excellent, Excedllent"

- Ranger5122

Excellent service advisor and all work was done very timely. My car was clean. Excellent staff. All of the facilities were clean. We enjoyed the show room while we was waiting for our vehicle. Again thank you for your service..

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Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
5.0
May 29, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 26, 2020

"Recall service"

- mmul

Attentive and Excellent service from the attendants to the car rental representative to the service manager. This is why I choose this location for my car service.

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Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
5.0
May 29, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 20, 2020

"dependable, helpful, "

- Eileen Fenrich, Ph.D

In 1994 I moved from a Mercedes dealership to your dealership due to poor service. I made several inquiries looking for a highly competent individual. The name, Hugh McQuire came up several times and I have been very satisfied working with him. I purchased a previously owned car in 2005 and again in 2018 because of the trustworthiness of Mr. McQuire.

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Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
5.0
Other Employees : Omar Kaker for sales and Brian Ackerman in management. The two men who did the valet service were most gracious
May 21, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Dr. Fenrich - Thanks for your 5 star review and kind words toward your service advisor Hugh McGuire as we are very proud to him on our team. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 12, 2020

"Very professional"

- hfalla

I have worked with Hugh McGuire since I purchased my 2011 vehicle in 2010. Hugh is very professional and has also recommended the right "treatment" for my GLK.

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Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
5.0
May 13, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your service advisor Hugh McGuire. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 11, 2020

"Outstanding sales and service!"

- JG in Old Town

I have worked with Dave until he was promoted and now Hugh as the service manager for all the Benz I have owned. They are both outstanding, explain things clearly, and are very helpful. While there is a Benz dealer and service center closer to my house, I continue to choose American Service Center because of their team and that includes Paul Tchong who I have bought all my Benz from.

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Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
5.0
Dave Smith
5.0
May 12, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Dave Smith and Hugh McGuire in our service department as well as your sales consultant, Paul Tchong. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 10, 2020

"Exceptional Service"

- Phil

I've been taking my CLK for service at Mercedes-Benz of Arlington for about 15 years now and I have been very satisfied. My most recent visit, two days ago, was typically superb. Hugh McGuire was my service advisor. He immediately found the problem as we looked for the source of coolant leak and the car was ready within a few hours. What makes my visits to this service department unusually interesting and fun is that the service department, from the technicians I've met, to my advisor and all the way to the service manager, David Smith, is staffed with real "car gurus." They not only prove repeatedly that they know just about all the possible technical issues that these cars can have, and how to fix them definitively the first time, but they are also personally interested in the cars themselves. Every visit becomes a truly fun learning experience for me, and "fun" is not a word I normally would associate with a visit to a car service center! So I unconditionally recommend the service department at Mercedes-Benz of Arlington, including the body shop, which I've also had to use on occasion.

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Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
5.0
Dave Smith
5.0
May 11, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Phil - Thanks for your 5 star review and kind words toward our dealership as well as your service advisor Hugh McGuire. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 09, 2020

"Pleasant, friendly, efficient."

- jeberes

It always is a pleasure to work with Dan Moreau. He is friendly and knowledgeable about any concerns or questions that I might have. Staff are courteous and efficient. No complains about anybody or anything. Keep up the good work!

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Recommend Dealer
Yes
Employees Worked With
Dan Moreau
5.0
May 11, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership as well as you service advisor Dan Moreau. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

May 08, 2020

"Gary Burke is awesome and his team do a great job. Very..."

- Glight

Gary Burke is awesome and his team do a great job. Very professional , efficient, polite and friendly.This review has now become a pain by making me type so much.

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Recommend Dealer
Yes
Employees Worked With
Garry Burk
5.0
May 08, 2020 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your service advisor Garry Burk. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

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