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Mercedes-Benz of Arlington an American Service Center Company

4.8

453 Lifetime Reviews

585 North Glebe Road, Arlington, Virginia 22203 Directions
Sales: (703) 525-2100

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453 Reviews of Mercedes-Benz of Arlington an American Service Center Company

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September 25, 2018

"Excellent "

- Camjgeorge

Consistent excellent and timely customer service from Kitt Cross since 2004. Highly recommend this location to friends. Our family are repeat buyers at this location.

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Recommend Dealer
Yes
Employees Worked With
Kit Cross
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cory
Sep 25, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Kit Cross in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

September 16, 2018

"Flat tire "

- CP

Dan made sure to have my tire replaced in a timely and efficient manner. I let Dan know that my tire was covered by the tire protection. It was not immediately known as it was not in the computer. Dan called the company to make sure this was correct and he was able to give me the tire replacement protection for the tire. I waited in the service area.

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Recommend Dealer
Yes
Employees Worked With
Dan Moreau
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 25, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Dan Moreau in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

September 12, 2018

"Luxury Brand with Royalty Service"

- WhitfordIII

I have only been a Mercedes-Benz owner for a few years. While the brand speaks for itself, I submit the one thing I have enjoyed and impresses me the most is the royal treatment I receive from my service advisor, Derek Humelsine. Derek always goes above and beyond to schedule my service appointments around my busy travel schedule and always calls me back to answer any questions or concerns I might have. He is truly an asset to the Mercedes-Benz of Arlington dealership.

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Recommend Dealer
Yes
Employees Worked With
Clayton Garrett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
JT Tillery
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Humelsine
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : John (Finance)
Sep 13, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Derek Humelsine in our service department as we are very proud to have him on our team. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

September 03, 2018

"Knowledgeable, experienced service rep"

- Monxa

There is a reason that I have been dealing with Hugh McGuire as my service advisor for 20-some years: I trust him to give me the best advice and service, and he continues to meet and often exceeds my expectations.

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Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Hugh McGuire in our Service Department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

August 31, 2018

"Great customer service."

- CSchellhas

The service department is what keeps me driving Mercedes. They are always very professional and timely. I have worked with Dan in the service department and he is the reason I continue to purchase vehicles from the dealership.

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Recommend Dealer
Yes
Employees Worked With
Dan Moreau
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 01, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Dan Moreau in our service department as we are very proud to have him on our team. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

August 17, 2018

"Great used car buying experience!"

- Hannah K

This dealership has great service. Mr. Malick Faye was very helpful, friendly, and professional! I had a great experience and am very happy with my car.

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Recommend Dealer
Yes
Employees Worked With
Malick Faye
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 18, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Malick Faye in our sales department as we are very proud to have him on our team. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

August 17, 2018

"Very good experience, one that I look forward to again. "

- AMG_PWR

The dealership (CPO) is great. Mr. Malick Faye is an awesome sales consultant. He's very professional and he cares about his customer's. He insured that my buying experience was worry and hassle-free. I would highly recommend Mr. Malick Faye to anyone looking to buy a vehicle. Thanks to Mr. Malick Faye, I had an awesome experience that I would gladly share and and recommend. He is an asset to the organization! Thank you and I will be a repeat customer!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Malick Faye
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 18, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward Malick Faye in our sales department as we are very proud to have him on our team. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

August 16, 2018

"Great Service!"

- cynsbenz

Great Service provide to customer. Quality service, Service team caters to the customers needs. Keeping the customer involved of what's begin done to the vehicle.

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Recommend Dealer
Yes
Employees Worked With
Rick Sazeem-Service, Donald McNeely
Aug 17, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Jerry-Thanks for your review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

August 11, 2018

"Top Shelf Service Dept"

- Jerry C.

M-B Arlington is the ONLY place I will have my M-B's serviced, and I have done so for 20 years now. Excellent service department in all respects. Mr. Kit Cross is always most helpful in explaining what things must be acccomplished, what things should be accomplished, and why. I have total trust. It is most obvious that the Service Mgr, Mr Smith, has a well-oiled professional Team, who do care about your luxury vehical. Thank You Kit.

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Recommend Dealer
Yes
Employees Worked With
Kit Cross
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 14, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Jerry-Thanks for your review as well as the kind words toward Kit Cross and Dave Smith in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

August 08, 2018

"Service To Check Tire Pressure"

- ToniRedApples01

I Brought My Vehicle In MB Of Arlington Because My Tire Pressure Wad Low ... Derek Had My Tire Checked And Gave Me A Detailed Review Of What The Issue Was. I Was Up And Running In 2 Hours

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Humelsine
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 09, 2018 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.

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