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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.9
639 Lifetime Reviews Review Dealership

585 North Glebe Road

Arlington, VA

22203

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639 Reviews of Mercedes-Benz of Arlington an American Service Center Company

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February 24, 2021

"BEWARE BUYING CPO at MB of Arlington. Used car sales..."

- dcguy

BEWARE BUYING CPO at MB of Arlington. Used car sales team was not upfront about CPO 2018 E450 Cabriolet accident history and would not budge on price even after an accident was confirmed. AutoCheck showed the car was in an accident, but Robert Luu was not willing to look into it and insisted the car was never in an accident based on the CarFax. I bought the AutoCheck report myself showing an accident referencing a police report and the accident also showed up on the CarFax later. No acknowledgement or apologies provided for the misinformation. Everything mentioned above documented in emails and texts. I'm also considering buying new but will not be giving any business to this dealership.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Robert Luu
1.0
JT Tillery
3.0
Other Employees : Mike Fisher
Feb 25, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

We do appreciate your feedback and we truly apologize for your experience at our dealership. We are a family owned business for over 80 years and our main goal is to take care of the customer and we did not meet that standard. We will be sure to use this as a training opportunity and I hope you will not hold this one anomally against our dealership. However, we do understand and respect your decision. If you would like to discuss further with our GM, please contact Ralph Mastantuono at 703.525.2100. Thanks Brian Ackman, BDC Manager (703) 284-2553.

February 16, 2021

"The dealership is always clean and well organized. The..."

- K Love

The dealership is always clean and well organized. The staff is always happy, helpful and curious. They make you want to leave your vehicle and know it will be taken care of well. I have been working with Dave Smith and Geoff Smith since my first MB in 98. These two have been the same with me at anytime I call or come in. They give GRADE A service.

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Recommend Dealer
Yes
Employees Worked With
Dave Smith
5.0
Geoff Smith
5.0
Feb 17, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and kind words toward our dealership as well as Geoff Smith and Dave Smith in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

February 13, 2021

"Always great service from Dan Moreau. Never take my car..."

- cvr

Always great service from Dan Moreau. Never take my car to any other dealership. I have been going to this dealership for the past five years.

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Recommend Dealer
Yes
Employees Worked With
Dan Moreau
5.0
Feb 16, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your service advisor Dan Moreau. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

February 13, 2021

"Alvin Daniels was a pleasure to do business with. Highly..."

- Mike and Paula

Alvin Daniels was a pleasure to do business with. Highly recommend him. He was eager to help and always very responsive. He also followed up.

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Recommend Dealer
Yes
Employees Worked With
Alvin Daniels
5.0
Feb 16, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Mike and Paula-Thanks for your 5 star review and kind words toward your sales consultant, Alvin Daniels. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

February 13, 2021

"professional all the way but I expected no less than..."

- sscott

professional all the way but I expected no less than that. Kathryn Walker was great to work with. My only complaint is the batteries on the remote need replacement already. Silly that they weren't replaced before the sale. But if that is my only complaint, I am good.

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Recommend Dealer
Yes
Employees Worked With
Kathy Walker
5.0
Feb 16, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your sales consultant, Kathryn Walker. We do apologize that the batteries needed replaced so quickly in your remote. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks aghttps://www.dealerrater.com/dp/773/reviews#ain, Brian Ackman Business Development Center, Manager (703) 284.2553

February 06, 2021

"Alvin Daniels delivered the best buying experience ever!..."

- kevin

Alvin Daniels delivered the best buying experience ever! I am a customer for life. His attention to what we needed and the advocacy over a couple visits and his concern for our experience was true

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Recommend Dealer
Yes
Employees Worked With
Alvin Daniels
5.0
Feb 08, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Kevin -Thanks for your 5 star review and kind words toward our dealership as well as our Sales Consultant, Alvin Daniels. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

February 06, 2021

"The staff is very friendly and helpful. Made the ordering..."

- CZ

The staff is very friendly and helpful. Made the ordering and purchase process straight forward and easy without hidden issues. I recommend this dealership. Mike Popadopoulos made the finance process smooth and transparent. He explained the pros and cons of each option available for my purchase.

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Recommend Dealer
Yes
Employees Worked With
Joe Popperwell
5.0
Feb 08, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership as well as our Finance Manager, Mike Papadopoulos. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

January 22, 2021

"Great experience with this service center. The customer..."

- adriennemb65

Great experience with this service center. The customer care I received was excellent. The work was done quickly and I was pleasantly surprised with the final cost of my visit that day.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
5.0
Jan 25, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our Service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

January 07, 2021

"Excellent experience, will return to the dealership again..."

- Car-Driver

Excellent experience, will return to the dealership again and again. The ease and care taken was next to none. I highly recommend Mercedes Benz Arlington.

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Recommend Dealer
Yes
Employees Worked With
Azzam Altahir
5.0
Luke Berhanu
5.0
Alvin Daniels
4.0
Shelton Debraux
5.0
Jan 07, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

January 06, 2021

"Since first dealing with them years ago, I have had..."

- Jaywest

Since first dealing with them years ago, I have had nothing but top shelf treatment. Every employee is superb at delivering the utmost in customer service and satisfaction.

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Recommend Dealer
Yes
Employees Worked With
Azzam Altahir
5.0
Derek Humelsine
5.0
Natalia Galdames
5.0
Jan 07, 2021 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership staff. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

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