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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

Overview
Reviews
Vehicles
4.8
882 Reviews
Call Dealership (703) 525-2100
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585 North Glebe Road

Arlington, VA

22203

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Showing 882 reviews

May 02, 2025

Service department consistently meets my expectations. The work has always been done correctly. There has never been an issue with unnecessary repairs or recommendations for service not yet due. This l More

by clarkesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
May 02, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that Hugh and his team have consistently provided the kind of experience you've come to expect. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

April 19, 2025

I really enjoy my experience every time I am there. True professionals. I will be back. More

by drgailfuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Apr 20, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Dr. Fuller, thank you for once again choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that we were able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

April 11, 2025

Good location and ease of scheduling appointments. Friendly staff and good explanations. Thank you very much More

by Pennington5
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Apr 13, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Gary and hi team provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car needs a little TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

April 04, 2025

Great service with my new car purchase. This is my 2nd car purchase from this dealership and both times everything was smooth. More

by yumi00
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Tchong
Report | Print
Apr 05, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for choosing Mercedes-Benz of Arlington for your vehicle purchase. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that Paul once again provided that for you. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

March 20, 2025

My repairs were done efficiently. Representative was courteous, professional, and knowlegeable. I was kept informed of the progress of the work. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Mar 20, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

JP, thank you for choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that Hugh was able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

March 14, 2025

Had to pay $1,800 for same repair 2 years later elsewhere and Service Manager Bloom was rude and dismissed my complaint with no recourse. never get your car serviced there. More

by Rachel.ealyREW722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bloom
Report | Print
Mar 14, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Good afternoon, Ms. Williams. I appreciate you taking the time to bring this to our attention. Do have some time for a quick phone call so that I can gather some additional information? Mike Fisher, Business Development Center Manager 703-284-2575

March 14, 2025

Hugh MCGuire did an excellent job. Thank you. Hugh McGuire did an excellent job. Thank you. More

by maureengustafson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Mar 14, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Ms. Gustafson, we really appreciate your review and five-star rating and we’re glad that you had a good experience at Mercedes-Benz of Arlington. Customer service is our main priority and we are delighted to hear that Hugh provided that for you. We hope to see you again in the future when your vehicle is in need of a little TLC. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

February 18, 2025

All was handled efficiently and there was clear communication. Garry Burk is wonderful and does a great job in explaining and informing. More

by jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Feb 19, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you so much for taking the time to review and rate us, Jean! We're so glad that Garry was so helpful, and it is our pleasure to be of assistance. We look forward to working with you again and please let us know if you have any questions or if we can be of any assistance. Mike Fisher, Business Development Center Manager, 703-284-2575

January 01, 2025

The routine maintenance on my car was performed accurately and the car was returned in a timely.manner. More

by wais Khairzada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance (5 Star)
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Jan 01, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello, Wais. Thank you for the 5 stars! We value your feedback and we're glad Terrance was able to provide you with the level of treatment you deserve. Your trust is very important to us. We hope you'll choose us again when the time comes for future service. If you have any questions or concerns, don't hesitate to reach out to us. Thanks again, Mike Fisher, Business Development Center Manager, 703-284-2575.

December 31, 2024

Clayton made our experience easy and pleasant. Mercedes of Arlington had several options in stock and Clayton made every effort to speed the buying process. This buying process should be the ind More

by PSchuyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clayton Garrett
Report | Print
Jan 01, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi, Phillip. We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleague Clayton was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

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