Mercedes-Benz of Arlington an American Service Center Company

Mercedes-Benz of Arlington an American Service Center Company responded

Nicole, thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the impression it left — this is not the standard of professionalism we expect from our team or want any customer to encounter. I’d really appreciate the opportunity to speak with you personally to understand what happened and work toward making it right. Please feel free to call me at your convenience. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for the wonderful feedback and the 5-star rating. We’re delighted to hear that our team delivered the level of service you expect. Providing a top-tier experience for our clients is always our goal, and it’s great to know we earned your confidence. We truly appreciate you choosing Mercedes-Benz of Arlington, and we look forward to assisting you again in the future. If there’s ever anything we can help with, please feel free to reach out. Mike Fisher Business Development Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you so much for the wonderful review, Cathy! We truly appreciate your kind words about Garry Burk and the entire service team. Providing exceptional care for both our clients and their vehicles is always our top priority, and it means a lot to know that Garry and the team consistently deliver the level of service you deserve. Your continued trust in Mercedes-Benz of Arlington means everything to us. We look forward to taking great care of you and your vehicle for many years to come! Mike Fisher Business Development Center Manager 70-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for your feedback and for recognizing Frank and our finance team. We're glad to hear they were able to assist you and help make your visit a positive one. We truly appreciate you taking the time to share your thoughts, and we’ll keep working to make your next visit a five-star experience. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for the great review. We're glad to hear Azzam and Joe helped make your experience a professional and comfortable one. Providing a relaxed, informative environment is exactly what we strive for, and it's wonderful to know Azzam’s technical insight on the AMG llne added to your visit. He really is my "go-to" guy for the AMGs and has a real passion for high-performance We appreciate you taking the time to share your feedback and are glad you chose Mercedes-Benz of Arlington. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for taking the time to share your experience and for the 5-star rating. We’re proud of our service team and the care they put into every vehicle, from the quality of the work to returning it clean and ready to go. Your feedback is truly appreciated, and we look forward to continuing to take great care of you. Feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Mesfin, thank you for sharing your experience and for trusting us over the years. Having the opportunity to assist you with multiple vehicle purchases and service visits over such a long period of time truly means a great deal to our entire team. We’re grateful for your continued confidence in us and are pleased to know we’ve consistently met your expectations. Thank you again for your loyalty, and please feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Nivein, thank you so much for taking the time to share your experience — and for continuing to do so across multiple platforms. We truly appreciate your loyalty and support. It’s great to hear that Shelton made your experience such a positive one. He takes a lot of pride in being transparent, attentive, and easy to work with, and your feedback reflects that perfectly. I’ll be sure to pass along your kind words to him and the rest of our sales team. Thank you again for recommending our dealership. Feel free to reach out if we can be of any assistance in the future. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you so much for the 5-star review and for sharing your kind words. We’re truly glad to hear that you’re always happy with both the service and the positive attitude of our team. Providing a welcoming, professional experience is very important to us, and it’s wonderful to know that comes through in your visits. We sincerely appreciate your continued trust and look forward to taking great care of you again in the future. Please feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for taking the time to share this feedback. We’re delighted to hear that Garry provided outstanding service and made such a strong impression. Your kind words will certainly be shared with him, and he’ll be happy to follow up with you directly. We truly appreciate you recognizing his efforts and value your continued trust in our team. Please feel free to reach out if we can be of any assistance. Mike Fisher Business Development Center Manager 703-284-2575