Mercedes-Benz of Asheville

Darrell, the service advisor, was courteous and efficient in processing the service request, without a prior appointment. The service technician completed the original service request, and discovered an in processing the service request, without a prior appointment. The service technician completed the original service request, and discovered an additional deficiency that needed immediate replacement. The service was completed in a timely manner. Thank you for an excellent service experience. More

I’m pleased with my experience overall. Nate Caldwell and the service team did an excellent job of determining the root cause of my issue with the SXM software and making the necessary cor Nate Caldwell and the service team did an excellent job of determining the root cause of my issue with the SXM software and making the necessary corrections to get me back on track. More

All the Folks we were dealing with were Very Professional. Caleb, Pedro, and Todd worked Very Hard to help us. Professional. Caleb, Pedro, and Todd worked Very Hard to help us. More

Both the dealer and, especially the service provider Darryl, are very pleasant, efficient, reasonably priced and pleasant. Darryl, are very pleasant, efficient, reasonably priced and pleasant. More

Awesome experience at fields brig was my salesman and he is awesome the manager was very nice thanking us several times for our purchase is awesome the manager was very nice thanking us several times for our purchase More

I’ve been to many dealerships but this one is by far the best. The care Caleab gave me when my care broke down was phenomenal. best. The care Caleab gave me when my care broke down was phenomenal. More

I’ve driven Mercedes for over 25 years. Never have I purchased from a dealership this great! EVERYONE went over and beyond to help! I purchased a GLE 350 from Caleb 6 months ago. Great car, Never have I purchased from a dealership this great! EVERYONE went over and beyond to help! I purchased a GLE 350 from Caleb 6 months ago. Great car, no problems. However, I decided I did not really like the color of the vehicle. Crazy me! I called Caleb, he said come in and let’s talk. Unfortunately he was out of town when I arrived. So I talked to Carrie. What a delightful gal! We sat down with her as she went line by line with me to see what I wanted. She pulled it up, we drove it and I knew that was the one. Not to mention that she knew her stuff! She answered every question I asked and then some. I do have to say that a test drive with her was the best. She is fun, knowledgeable, informative and at the end of the drive we wanted to take her home with us! Not to slight Calab, he was an awesome salesperson and I will see him for my first service. Katie, I call her the “bells and whistles “ gal. She knows the technology up and down and is a delight. She makes learning the cockpit easy! I’ve purchased Mercedes from three dealers in Florida and from a Greenville SC dealership. None of them come close to this one in Asheville, NC. From sales floor to financing to service department (you have to meet Tony), to the free fresh cooked meals and free car wash! It just can’t be beat!!!! I’ll never trade anywhere else ever!!! More

Courteous, knowledgeable, always responsive to questions and concerns. Have dealt with this dealership for many years and have never been disappointed. and concerns. Have dealt with this dealership for many years and have never been disappointed. More

Great service and friendly employees. Excellent timing, well explained and executed. Nathan listened and explained the problems correctly. Excellent timing, well explained and executed. Nathan listened and explained the problems correctly. More

I had a very good experience with all parts of the operation. Bery satisfied with transaction operation. Bery satisfied with transaction More