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Mercedes-Benz of Asheville

Fletcher, NC

Overview
Reviews
Vehicles
4.6
136 Reviews
Call Dealership (828) 609-1500

649 Airport Road

Fletcher, NC

28732

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Showing 136 reviews

December 16, 2021

Mercedes Benz of Asheville is professionally run and clean. Nathan Hardin/sales is awesome, I feel he is looking out for me. Service dept Nate Caldwell, very customer service savvy. Congratulations to e More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin, sales. Nate Caldwell, Service.
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Dec 17, 2021 -

Mercedes-Benz of Asheville responded

Thank you for the great feedback! We are happy to hear that you always enjoy your experiences working with Nathana and Nate, and will be sure to pass along your kudos. Safe travels and have a great day, Mike! - Mercedes-Benz Asheville

Helpful
December 13, 2021

Friendly professional folks who explain procedures in service and as importantly are knowledgeable in what they do. More

by hrneighbors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 14, 2021 -

Mercedes-Benz of Asheville responded

We're pleased to have your confidence in the Mercedes-Benz Asheville team! It makes us happy that our team was friendly, professional, and knowledgeable. See you next time!

Helpful
November 19, 2021

This dealer has been customer friendly and provides excellent service and sales information.. I highly recommend this dealer to anyone w a MB. More

by dlmerritt100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Inman. Nathan
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Nov 20, 2021 -

Mercedes-Benz of Asheville responded

Thanks for the 5-star review of Mercedes-Benz Asheville! We're glad to hear that our team was so helpful and we look forward to working with you next time!

Helpful
November 11, 2021

Very professional and efficient. Service manager kept me updated through the whole process and clarified everything that had to be done to my vehicle More

by J Leonard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
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Nov 12, 2021 -

Mercedes-Benz of Asheville responded

Thanks for the great review of Mercedes-Benz Asheville! We're happy that our team was professional and efficient. We appreciate these kind words about our team.

Helpful
October 30, 2021

They the most courteous and efficient people that I have dealt with I have been doing business with them since 2016 and I have always been treated with the utmost service and attention l would highly recomm More

by Geegeeanderson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Inman and all the others that helped that I don’t know their names
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Nov 01, 2021 -

Mercedes-Benz of Asheville responded

We are so grateful for your years of business! Thank you for putting your trust in our team here at Mercedes-Benz Asheville, we look forward to assisting you next time. Safe travels!

Helpful
October 30, 2021

WORST EXPERIENCE EVER!!SCAM ARTIST!NEVER WILL ENTER WORST EXPERIENCE EVER!! SCAM ARTIST! NEVER WILL ENTER OR RECOMMEND THIS DEALERSHIP! AVOID AT ALL COSTS More

by rey3970
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
KYTE FERREL DARRELL INMAN
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Helpful
October 27, 2021

Total FRUADS Liars RUDE....Took advantage of me and the situation! Especially the Service manager Kyte Ferrel . Mock me because Im Hispanic? Laugh like it was a Joke..... STEER CLEAR OF THIS DEALERSHIP! More

by rey3970
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyte Ferrell Darrell Inman
Report | Print
Oct 28, 2021 -

Mercedes-Benz of Asheville responded

I am extremely concerned to hear this feedback as we have absolutely no tolerance for this type of behavior at our establishment. I would like to step in and discuss this with you to understand what transpired during your visit so I can make sure I address this with the appropriate people. I won't be able to find a phone number from this review so please consider giving me a call directly. Thank you, John Jackson - General Manager - (828) 667-5213

Oct 28, 2021 -

rey3970 responded

Mr. Jackson, I didn’t expect any else from you. You are part of the the problem! You write a response to this rating, I call you and never respond! Leads to believe that what your employees did was okay!!! I’m much bigger than your Scamming RACIST employees! I will never set foot in your RACIST establishment. I’m writing this so everyone knows what your employees are all about! ! I didn’t see any minorities working there, that tell the public exactly what it’s all about! STEER CLEAR OF THIS ESTABLISHMENT ESPECIALLY IF YOUR A MINORITY!

Oct 28, 2021 -

rey3970 responded

Mr. Jackson , I responded to your email and I called you as you requested. I left message on your voicemail. I will wait for your response. Thank you

Helpful 1
October 09, 2021

Worked with me on a fair price for our build car. Professional, helpful and courteous . More

by tremoulis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin, CharlesThomas, and Brad made our buying a car a non hassle event. Great people to work with.
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Oct 11, 2021 -

Mercedes-Benz of Asheville responded

Thank you for the great review! We are thrilled to hear that you had such a seamless experience working with the Mercedes-Benz Asheville team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

Helpful
October 05, 2021

Terrible Customer service and communication. The ONLY time that this dealership will help you is BEFORE you sign on the dotted line. STEER CLEAR OF THIS DEALERSHIP!!!!!! Nathan Harding was our salesper More

by mercedesavlsucks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Harding
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Oct 05, 2021 -

Mercedes-Benz of Asheville responded

We strive to provide attentive, accommodating service both during and after the purchase process and I am sorry that we have fallen short on this occasion. I want to ensure that your outstanding concerns are addressed promptly and effectively, so please reach out to me directly at your earliest convenience. Thank you, Greg Milikian - General Sales manager - (828) 667-5213

Helpful
September 15, 2021

Good service and good time.Employees very helpful and Good service and good time. Employees very helpful and obliging. The waiting area comfortable and clean. More

by sanjune
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Inman
Report | Print
Sep 15, 2021 -

Mercedes-Benz of Asheville responded

Thank you for the great review, Sanjune! We are thrilled to hear that you had such an outstanding service experience working with the Mercedes-Benz Asheville team. Drive safely, and we hope to see you back!

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