Mercedes-Benz of Atlanta Northeast - Service Center

All because of Kim Cates I've been to many MB dealers because I have lived in different parts of the country and have had lots of Mercedeses. The first service of my car sinc I've been to many MB dealers because I have lived in different parts of the country and have had lots of Mercedeses. The first service of my car since moving to Atlanta was at ACC with Kim. It was random, but thank God for this opportunity for us to know Kim. She was smart, straightforward, down to earth, fun, and just different, and has always been. It's pain to have to pay for the service, but it is happiness and fun to have it taken care of by Kim and the team she leads. She makes us feel complete trust and absolute respect, which are rare nowadays and rarer. She has got absolutely no BS which is frequent with a lot of the dealerships and shops. She is always busy attending to customers' needs, and everybody just loves her. I live about 25 miles from there, and I have several dealerships that are very close to me. However, I'll never go anywhere else. Kim should never retire, because she is the reason we go there to have our cars serviced and she is also the inspiration for our lives to work harder, be cheerful, and to never give up. Thank you, Kim. We love you. More

Christy Hicks has been consistent since day-one. This was my 3rd visit and upon each occasion she has been courteous and extremely helpful. -Franklin Eaves- my 3rd visit and upon each occasion she has been courteous and extremely helpful. -Franklin Eaves- More

Marc knows his products, quickly makes you comfortable, spends the time to be certain your questions are answered and provides top-level service. The acquisition of a new Mercedes is a significant expendit spends the time to be certain your questions are answered and provides top-level service. The acquisition of a new Mercedes is a significant expenditure - Marc provides the information to help you decide what is right for you. We are a repeat customer - and we recommend him to others. More

This servic department is bad xxx. They tell you exactly what your car needs and they don't lie unlike some of the other shady bros out on the southside. Talk to Bobby! He knows whats up! what your car needs and they don't lie unlike some of the other shady bros out on the southside. Talk to Bobby! He knows whats up! More

LOST loyal Mercedes Customer, Mercedes is over rated LOST loyal Mercedes Customer, Mercedes is over rated they have lots of options but good luck getting the dealership to fixing them after they stop w LOST loyal Mercedes Customer, Mercedes is over rated they have lots of options but good luck getting the dealership to fixing them after they stop working. I had my 2004 S430 with 51K miles in for service and spent in the last 1.5 years $11,300 in service. All for nothing they now told me to go to other dealership after incorrectly installing my new $1,300 review mirror. Be careful what dealership you buy and service with. I can't say they're all like this but Atlanta Classic Cars in Atlanta GA is worthless all the way to the general manager Bruce Lamb they just do what they can and tell you to figure out the rest. Of course after taking your money. Maybe the didn't get the MEMO "The best or nothing" — at Atlanta Classic Cars. More

I cannot say enough good things about Atlanta Classic Cars! This is my second time using them for body repair and service schedule B, and their work is exemplary. The Collision Department goes abov Cars! This is my second time using them for body repair and service schedule B, and their work is exemplary. The Collision Department goes above and beyond—They really perform two jobs: Working with your insurance company to ensure they pay for the best quality parts possible, and repairing your car. This team will absolutely not cut corners in your repair, and they will make sure the insurance company pays for the parts you deserve. I have no idea how they did it—but after almost 11,000 dollars worth of repairs, they managed to get my insurance to pay to replace every damaged piece of my car with a genuine Mercedes part. I have a feeling Denise must have spent hours on the phone with insurance on my behalf. What’s more, I had a leak at the corner of my door window from a previous repair, and they managed to fix that, free of charge. They warranty all of the repairs, and they will do everything they can to make you happy. I highly recommend them; they have earned my business for years to come! More

Christy Hicks has been my service advisor since I purchased my car in 2009, and she is undoubtedly the best. She is so kind and pleasant and so very helpful in advising me what I need to have done t purchased my car in 2009, and she is undoubtedly the best. She is so kind and pleasant and so very helpful in advising me what I need to have done to my car. When I traded cars, my first concern was that I would be able to keep her as my service advisor. She is great and I am so pleased with her. More

Kim Harward Cates is by far the best service advisor I have ever worked with in my entire driving life. She is knowledgeable, prompt, and thorough. She keeps me informed with the progress of my vehicle have ever worked with in my entire driving life. She is knowledgeable, prompt, and thorough. She keeps me informed with the progress of my vehicle service, and I find her recommendations are spot on each time. I know there is a great team working with Kim. My sense is that they pride themselves on being able to track down any issue and solve it. I have never had to bring my vehicle back a second time to "re-fix" something. The entire experience at Atlanta Classic Cars is always pleasant and professional. More

Atlanta Classic Cars is a long way from where I live and despite the fact that there is another dealership very close to my residence, I choose to service all my cars here. I have been servicing my veh despite the fact that there is another dealership very close to my residence, I choose to service all my cars here. I have been servicing my vehicles here for the last 8 years solely because of the quality of my relationship with the service department. My advisor Ms. Cates knows these cars unlike any other and is a true pleasure to work with. This dealership gets it right each and every time. Great work! More

Kim is an excellent service advisor. She is always friendly, courteous and helpful. The quality of her customer service has always been excellent no matter how busy she is. It is refreshing to work wi friendly, courteous and helpful. The quality of her customer service has always been excellent no matter how busy she is. It is refreshing to work with Kim since she is always honest in her recommendations of the items that need to be repaired. She will say, "Wanda, this item is 911 or call me to schedule some time in the next few months to get it taken care of". So many places these days recommend service that is not really necessary just to increase their revenue. Kim has been providing great guidance and consultation to me over the past 9 years and thanks to her dedication and integrity, I will be coming back to Atlantic Classic Cars in the next few months to buy my next Mercedes. More