Bobby Waites

I cannot say enough good things about this dealership and all their staff. Christy Hicks, my Service Advisor, is the best in the business. She’s always patient and looks out for the best interest of me, the all their staff. Christy Hicks, my Service Advisor, is the best in the business. She’s always patient and looks out for the best interest of me, the client. Top notch customer service all around. This is why I return to this dealership year after year. I’m loyal to Mercedes-Benz of Atlanta Northeast!! More

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Awesome, personable, outstanding. Fast, efficient is some words that I describe my salesman Finn Misa. Finn thank you for being an excellent salesman and Mercedes Duluth. I’ve been a Fast, efficient is some words that I describe my salesman Finn Misa. Finn thank you for being an excellent salesman and Mercedes Duluth. I’ve been a Benz owner since 2017 and every upgrade has been great from purchasing and service (Bobby). I love me some Mercedes Duluth. Thank you again. More

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I’ve worked with Bobby since 2014 thru 3 Mercedes. Always been honest and straightforward to work with. He’s the reason I take my cars there for service. Always been honest and straightforward to work with. He’s the reason I take my cars there for service. More

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Very friendly staff that kept me informed throughout the process. Completely resolved my car’s issues. process. Completely resolved my car’s issues. More

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I brought my 2020 Mercedes-Benz GLS580 in because my emissions monitors were not completing. Before my visit, I had a Georgia emissions pre-test showing zero fault codes, no misfires, no intake air leak emissions monitors were not completing. Before my visit, I had a Georgia emissions pre-test showing zero fault codes, no misfires, no intake air leaks, and no ECU faults. The dealership informed me that my vehicle had multiple misfires, intake air leakage, and an internal ECU failure before they performed their software update. However, I was not provided any supporting diagnostic documentation — no ECU fault code, no freeze-frame data, and no printed or visible Xentry diagnostic report. I was also told that “MBUSA’s cloud storage was down,” which prevented retrieval of diagnostic details. Because this did not align with my pre-service emissions report, I took the vehicle to MBT of Atlanta, a certified Mercedes-Benz Xentry facility. Their findings were completely different: • “No issue or fault code found at this time with engine control unit.” • No misfire or intake air leak faults were present • Only fault was P223C00 – Right Upstream O₂ Sensor • ECU fully operational • Their Xentry scan uploaded to the Mercedes cloud without any issues • Proper repair cost was $613, not the $3,150 ECU replacement recommended by the dealership After MBT replaced the upstream O₂ sensor, my GLS passed emissions immediately with no stored, pending, or permanent codes. As someone who has owned four GLS models, I value accuracy and transparency. The diagnostic discrepancy and lack of documentation during this visit were concerning and not reflective of the Mercedes-Benz service standard I have come to expect. More

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Great Job provided by Mr. Bobby Waites my Service Advisor who always takes ownership in helping me keep my SUV maintained in tip-top condition including the entire team at Mer Bobby Waites my Service Advisor who always takes ownership in helping me keep my SUV maintained in tip-top condition including the entire team at Mercedes-Benz of Atlanta Northeast More

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I would recommend the service department, It was easy to make an appointment, service was quick and Bobby was friendly and knowledgeable. to make an appointment, service was quick and Bobby was friendly and knowledgeable. More

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This our second time buying a Mercedes with Finn. All we had to do was call him up and he found what we were looking for to buy. He makes it an easy, comfortable experience. All we had to do was call him up and he found what we were looking for to buy. He makes it an easy, comfortable experience. More

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I have been coming here for almost 15 years, they always offer a great experience and service offer a great experience and service More

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Bobby is a very good service advisor He knows his vehicles and what is needed to keep them in top condition vehicles and what is needed to keep them in top condition More

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