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- Service Pickup & Delivery
Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
Customer Service
Quality of Work
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Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
244 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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February 18, 2021
"Nick Disney (Service Consultant at Atlanta Classic Cars..."
- JayNick Disney (Service Consultant at Atlanta Classic Cars Mercedes-Benz) set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Nick was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! At the last minute Nick got in contact with the PermaFinish representative and fit that in while some of the other work was being done. I highly recommend this dealership!
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Helpful February 03, 2021
"These service advisor listened to what my complaints and..."
- Thomas.ekpeThese service advisor listened to what my complaints and issues with the car were. we discussed service details and the amount and price to get my car fixed. He was good listener and a complete professional.
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December 16, 2020
"Service employees were very nice and professional...."
- mjonesService employees were very nice and professional. Recall repairs completed within stated time frame. Loaner department employees were also fast and very helpful when reviewing car functions.
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December 10, 2020
"The service department is always well maintained and..."
- mackeyThe service department is always well maintained and courteous. Bobby, my advisor is extremely knowledgeable and kept me updated from start to finish. Ewell the service manager made sure my vehicle was well taken care of. 5 stars isn’t enough of a rating!
Read MoreDecember 08, 2020
"Demond went above and beyond to take care of my service...."
- jay_d_andrewsDemond went above and beyond to take care of my service. He got the tire a day sooner than expected which was a huge help. Thank you so much.
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December 05, 2020
"Nick Disney was great to work with but the lounge area..."
- CynthiasashaNick Disney was great to work with but the lounge area was too congested and the ladies bathroom was awful. Not sure if I will return
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November 20, 2020
"Service was fantastic!! Gianni was my Service Advisor...."
- BenzladyService was fantastic!! Gianni was my Service Advisor. Very professional, very personable, very knowledgeable!! The dealership had taken the necessary precautions for COVID. Great experience!!
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November 16, 2020
"As always, everyone was friendly and professional. They..."
- ScottAs always, everyone was friendly and professional. They listen to my questions and concerns and sometimes offered advice. I would recommend this dealership to my friends and family.
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November 16, 2020
"Superior service by everyone. Pleasant and professional...."
- BrendaSuperior service by everyone. Pleasant and professional. Waiting area very comfortable with adequate space for proper social distancing. The best service I have had for my car. Thanks well done
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