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  • Service Pickup & Delivery

Mercedes-Benz of Atlanta Northeast - Service Center

Duluth, GA

4.7
244 Lifetime Reviews Review Dealership

244 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center

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February 18, 2021

"Nick Disney (Service Consultant at Atlanta Classic Cars..."

- Jay

Nick Disney (Service Consultant at Atlanta Classic Cars Mercedes-Benz) set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Nick was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! At the last minute Nick got in contact with the PermaFinish representative and fit that in while some of the other work was being done. I highly recommend this dealership!

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Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Nick!

February 03, 2021

"These service advisor listened to what my complaints and..."

- Thomas.ekpe

These service advisor listened to what my complaints and issues with the car were. we discussed service details and the amount and price to get my car fixed. He was good listener and a complete professional.

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Yes
Employees Worked With
Feb 22, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding our service team!

February 01, 2021

"What a fantastic experience. Tony Park was friendly,..."

- Thuy_b

What a fantastic experience. Tony Park was friendly, knowledgeable and honest. Excellent customer service. You can come and leave with a piece of mind. Thanks

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Yes
Employees Worked With
Feb 22, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Tony!

December 16, 2020

"Service employees were very nice and professional...."

- mjones

Service employees were very nice and professional. Recall repairs completed within stated time frame. Loaner department employees were also fast and very helpful when reviewing car functions.

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Yes
Employees Worked With
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Tony and our service team!

December 10, 2020

"The service department is always well maintained and..."

- mackey

The service department is always well maintained and courteous. Bobby, my advisor is extremely knowledgeable and kept me updated from start to finish. Ewell the service manager made sure my vehicle was well taken care of. 5 stars isn’t enough of a rating!

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Recommend Dealer
Yes
Employees Worked With
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Bobby and our service team! We are thrilled your experience was top notch in communication and expertise!

December 08, 2020

"Demond went above and beyond to take care of my service...."

- jay_d_andrews

Demond went above and beyond to take care of my service. He got the tire a day sooner than expected which was a huge help. Thank you so much.

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Yes
Employees Worked With
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Demond and our service team!

December 05, 2020

"Nick Disney was great to work with but the lounge area..."

- Cynthiasasha

Nick Disney was great to work with but the lounge area was too congested and the ladies bathroom was awful. Not sure if I will return

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Yes
Employees Worked With
Jan 09, 2021 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the review regarding Nick and our service team! We are sorry to hear that our service lounge was crowded at the time of your visit. We have our Classic Cafe conveniently across from the service lounge for you to sit and wait if the main lounge is busy! We apologize that the ladies restroom was not clean and have advised our cleaning staff. We think you will see a difference on your next return to us and will not experience the same high quality level of service at other stores!

November 20, 2020

"Service was fantastic!! Gianni was my Service Advisor...."

- Benzlady

Service was fantastic!! Gianni was my Service Advisor. Very professional, very personable, very knowledgeable!! The dealership had taken the necessary precautions for COVID. Great experience!!

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Recommend Dealer
Yes
Employees Worked With
Dec 03, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Thank you for the 5 stars review regarding Gianni and your service experience with us!

November 16, 2020

"As always, everyone was friendly and professional. They..."

- Scott

As always, everyone was friendly and professional. They listen to my questions and concerns and sometimes offered advice. I would recommend this dealership to my friends and family.

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Yes
Employees Worked With
Nov 17, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Scott - Thank you for the 5 stars review regarding Jim and our service team. We appreciate your referrals!

November 16, 2020

"Superior service by everyone. Pleasant and professional...."

- Brenda

Superior service by everyone. Pleasant and professional. Waiting area very comfortable with adequate space for proper social distancing. The best service I have had for my car. Thanks well done

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Recommend Dealer
Yes
Employees Worked With
Nov 17, 2020 -

Mercedes-Benz of Atlanta Northeast responded

Brenda - Thank you for the 5 stars review regarding our service team and waiting area. We look forward to serving you for many years to come!

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