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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
411 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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411 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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March 04, 2011
I was surprised at the new look at the dealership--very classy. I had a complimentary massage by Betsey and she was great!! What a nice add! A definite keeper. Tammy in cashiering was her usual chipper classy. I had a complimentary massage by Betsey and she was great!! What a nice add! A definite keeper. Tammy in cashiering was her usual chipper and wonderful self. While Christy, my new service advisor is great, I miss Don R. More
by Mischel
Employees Worked With
Betsey B (Massage), Christy Hicks
Helpful March 03, 2011
Kim's communication style and focus on my priorities as a customer is the reason Atlanta Classic Cars has been my preferred dealer since 1993. We continue to travel from Decatur to Boggs Road instead of goin customer is the reason Atlanta Classic Cars has been my preferred dealer since 1993. We continue to travel from Decatur to Boggs Road instead of going to a Mercedes dealer closer to me or an independent Mercedes repair closer to my location. The repair team doesn't always provide a full repair, but Kim is quick to arrange resolution. Kim is also the reason that we have been a customer of ACC Collision. The reality is that my service advisor is the person that most frequently represents Atlanta Classic Cars. My experience with my service advisor determines if I will buy my next car at ACC. Thus, Kim is the reason I will return to ACC to buy my next car. However, how I am treated by the sales staff will ultimately determine if I do buy my next car at ACC. My experience last summer with the sales staff did not result is an auto purchase. No trade-in, no financing required and I decided to keep my car because I did not feel valued rather, I felt like a transaction. More
by ggidden
Employees Worked With
Kim Harward-Cates, Kim Cates
March 02, 2011
I have purchased cars at ACC for 20 years now. I currently drive an r350.Tony has sold me 4 and Rick is my service guy. Rick and Tony have been great to me. My parents use ACC as well. If you liv currently drive an r350.Tony has sold me 4 and Rick is my service guy. Rick and Tony have been great to me. My parents use ACC as well. If you live in Georgia and are considering a Benz...just go to ACC! You won't regret it! Ask for my guys! More
by Monika1364
February 28, 2011
I was driving on the road trying to get to the ACC dealer but I was not familiar with the roads in that area so I was a bit lost. And I came to the stop light so I look around and when I glance to my leftI s but I was not familiar with the roads in that area so I was a bit lost. And I came to the stop light so I look around and when I glance to my leftI saw someone driving the company's truck from the Parts Department so I rolled down the window and asked the person driving which was Alex C. if he can give me directions how to get to the dealer. He was so friendly and loved to help me so he asked me to follow him to the dealer. When we even got there he went with me to show me the main entrance and how to get to the Parts Department so I can pick up my SOP. He was a very friendly guy. I was also very satisfied with the parts for my vehicle. Thank you ACC! More
by frankholland
Employees Worked With
Alex Cretu
February 25, 2011
I recently worked with Atlanta Classic Cars for a regular maintenance service for my car. The staff was very helpful and professional, Mr. Robusto, in particular was very pleasant and courteous. I would defi maintenance service for my car. The staff was very helpful and professional, Mr. Robusto, in particular was very pleasant and courteous. I would definitely recommend Atlanta Classic Cars to family and friends. More
by karlie982
Employees Worked With
Mike Robusto and
February 22, 2011
I went to the dealership to get a "B" service completed on my SL500. My appointment was scheduled for 2pm - I was not help until 2:27. They needed to keep my car overnight and gave me a r service completed on my SL500. My appointment was scheduled for 2pm - I was not help until 2:27. They needed to keep my car overnight and gave me a rental car. Of course, this is a Mercedes Benz dealership - I expected to be put in a MB loaner car. No, they gave me a Honda Accord with cloth seats when there were several MB cars sitting right next to it they use as loaners. Later that afternoon, I received a call that I needed to have a brake fluid flush and the coolant tank replaced because it was cracked. Needless to say, this didn't sit well with me because I have the car inspected a few months prior to the service and there were no issues. Tyler explained to me that the brake fluid should be a yellow color and I can look at the container and see that it wasn't. I called my husband and he told me to pick up the car - he would look at it when he got home. He opened the container that holds the brake fluid and it was yellow and very clean...he checked the coolant tank and the hose was not pushed all the way on and was causing a small ampunt of fluid to leak out. Neither of these items were necessary and ACC was going to charge me over $500 for unnecessary work. I have a Lexus and when I take my car to Hennessey Lexus of Gwinnett - I ALWAYS receive superior customer service. I am very disappointed not only in the lack of customer service but also that they tried to take advantage of me. Just out of curiosity, my husband went online to see how much a coolant tank cost and it was $66.00. Needless to say, I will never return to that dealership for service. Apparently, if you don't purchase the car from them - you are not treated with any respect. More
by mskjw
Employees Worked With
Tyler Black
January 15, 2011
As usual, prompt service on a minor repair. My car was inspected promptly, and Kim ensured that the job was dome quickly. I spent only one hour at teh dealership while the team replaced an "O" ring in th inspected promptly, and Kim ensured that the job was dome quickly. I spent only one hour at teh dealership while the team replaced an "O" ring in the transmission. Kim fully explained what the problem was and what had been done to repair it. More
by rballagh
Employees Worked With
Kim (Service Team Lead), Kim Cates
January 03, 2011
Went back to the dealership for a scheduled service today. Staff was friendly from the moment I pulled up. The service went great and the time flew bye with all the great amenities available in the w today. Staff was friendly from the moment I pulled up. The service went great and the time flew bye with all the great amenities available in the waiting area. Top notch staff and top notch service. More
by alphadawg
Employees Worked With
Johanna
December 28, 2010
Atlanta Classic Cars provides excellent service in a state of the art service center. I marginally went over my 50K warranty and they extended the consideration to fix my car under warranty anyway. Jay state of the art service center. I marginally went over my 50K warranty and they extended the consideration to fix my car under warranty anyway. Jay Harward, Service Director, graciously extended the courtesy, it was a very welcoming and refreshing exchange. In addition, at the time of my warranty work I decided to replace my brakes (all around) and it was advised that I should also replace my back rotors. Tyler Black, Service Advisor, quoted me a price on all the above and delivered the car back to me to my surprise under the quoted price. I think that may be the first time that a service center has ever done this for me, usually its well we had to add X and it will be X $$$ more. Although Atlantic Classic Cars is a bit north, it is well worth the drive (just off of I85). They offerred to provide me a loaner, howerver, I declined for the service center provides complimentary private offices with hardwire and WiFi internet (had my own laptop, I did not see any computers there), telephones, bottled water, on premise restuarant, golf driving range, etc... (sure I missing something). Tammy (sweet receptionist) even help me fax out a document. In summary, great to deal with, I highly recommend Atlanta Classic Cars. More
by abbater
Employees Worked With
Tyler Black, Service Advisor; Jay Harward, Service Director
April 30, 2009
Often times, the perception and reputation of a company is determined by the interaction of the customer and one or maybe two company representative. In my case, that person is my maintenance service rep. is determined by the interaction of the customer and one or maybe two company representative. In my case, that person is my maintenance service rep. My car has bee in the maintenance shop for over a week with with a problem that has grown progressively worse because of previous misdiagnosis and faulty repair. Because of this, major repairs are needed that are no longer under warranty. Because this repair is still on-going, I will not name specific employees at this time. Once this ordeal is over, I plan to submit a complete report as to why I will never buy another Mercedes or visit this dealership again. This is MERCEDES xxxx it! I expected more!!! More
by user 1234
Employees Worked With
maintenance rep
