Mercedes-Benz of Atlanta South

The Worst MB Dealership - Damaged Vehicle, Had to Sue This is the absolute worst Mercedes-Benz service department. I will never, ever patronize them again. The first incident I had with the dealership inv This is the absolute worst Mercedes-Benz service department. I will never, ever patronize them again. The first incident I had with the dealership involved a locking default on the gas cover release for my car. I was near empty and at a gas station. I was able to drive my car to the dealership; however, I was told it would take 72 hours for someone to just look at my car. After a very "aggressive" tone I was able to get a loaner car, but it still took them over one week to diagnose and repair a basic default. The prices are ridiculous vs. other luxury service departments for simple repairs. They are not urgent or timely with updates. The attitude is as if it's a bother for reasonable and timely updates. The second incident was worse than the first. My car was towed to the dealership because the brakes had failed. A note was left on the vehicle and the car was dropped off by AAA in the "tow-in" area. Again, no urgency with performing initial diagnostics. My car sat idle for 2 days before anyone bothered to pull it back for service diagnosis. The service advisor, Dexter Thompson attempted to drive my car into the service bay. Of course there were no brakes, so he drove my car into the side of the building. After a week of delays, I stopped by the dealership unannounced and that is when I was told that my car had been damaged. The dealership initially agreed to pay for the collision work and provided me a loaner vehicle. After the brake repairs--which cost a ridiculous $3,000 and the collision work was completed- Dexter informed me that there would be a $75 per day charge for keeping the loaner vehicle and that they would hold my car until full payment was made including the collision damage. They claim that I was negligent because the car did not have any brakes. The car was obviously towed in for that reason. They are idiots and absolutely ridiculous! The full bill was paid so that I could get my vehicle, but I sued them in small claims court. They opted to settle so we avoided a court date. They should have done the right thing from the beginning. They have no regard for customer service excellence, which should be a standard at a luxury dealership. More

Worst dealer ship ever Took my car to Mercerdes Benz of South Atlanta for service because the engine light came on and it was stalling. After dropping my car off it took a Took my car to Mercerdes Benz of South Atlanta for service because the engine light came on and it was stalling. After dropping my car off it took an act of God to get Dexter ( service manager) to call and give us updates on my car. Every interaction was initiated by us and we had to call numerous times to get someone to call us back. Finally after my car was “fixed” ($2600 bill), picked it up and on our way home the engine light came on. Again we had to call numerous times in order to get a hold of someone. We took the car back and they had the audacity to tell us it was a thermostat issue and it will cost $1600 dollars to fix. When they did the initial diagnostics NOTHING was documented about a thermostat!! So I took my car in, told me they “fixed” it but the engine light came right back on and now you want to charge me again to “fix”it. Not today, not ever! Fool me once shame on you, fool me twice shame on me. I will never never return to that dealership again!!! I want my $2600 dollars back!!! It’s stressful enough when you have car issues, but then for the folks that are suppose to help you to treat you like crap and take your hard earned money is even worse. Shame on you Mercedes Benz of South Atlanta!! More

Vehicle Stolen I took my car to shady xxx Mercedes Benz of South Atlanta today to have my car serviced and my car was STOLEN while in their possession. I took my c I took my car to shady xxx Mercedes Benz of South Atlanta today to have my car serviced and my car was STOLEN while in their possession. I took my car around 10:20 and was told my car would be ready in 1 hour and 30 min no more than 2 hours. I was called at 1:15p.m. saying my car was ready. I arrived back at the dealership, signed the paperwork and noticed I had no balance due. I went back to my advisor and stated I was suppose to pay $340. He went back and added the charges, I paid my balance of $295 (a discount was given for my HONESTY) I waited for my car to come around and it NEVER did. After waiting a good period of time I inquired about my vehicle and it was never produced. My advisor Dexter and a manager tried to give me a loaner car but I continued to ask for my vehicle that I just had paid to get serviced. STILL NO CAR! After waiting longer as they reviewed the camera, still not telling me my car could have possibly been stolen I decided to call the police. After seeing that I was adamant about my car they showed me the camera and insinuated that another key had to be in my car and someone had walked up to my car got in and left the premises (as if I set up the theft). The wash guy parked my car at 1:08 and my car left the lot at 1:09. I didn’t receive the call until 1:15 saying my car was ready for pick up which mean my car was already stolen. Not one person said they were sorry that this happened and they recant on giving me a loaner vehicle. The service manager Darren Briscoe stated “let’s go home and regroup and revisit this Monday”. At the time when they were trying to send me off in a loaner they felt it was necessary to ask me for a credit card and insurance information that was in my car that was STOLEN on their watch....PLEASE DON’T TAKE YOUR CAR THERE OR PURCHASE ANYTHING FROM MERCEDES BENZ OF SOUTH ATLANTA More

Terrible customer service This is the worst dealership I have ever dealt with, no response from either salesperson or managers, the worst Mercedes benz dealership in North Amer This is the worst dealership I have ever dealt with, no response from either salesperson or managers, the worst Mercedes benz dealership in North America in my view. Terrible salesperson by the name of Steven Moore, very unprofessional and not trustworthy. I would not recommend this dealership at all. I will tell all my people and my family members to stay away from this dealership forever because the experience will be a nightmare. The lack of professionalism that I had with this dealership put a lot of mistrust on my car buying experience. The worst experience I have ever had. Definitely stay away from this location. Plenty of dealers who treat you with respect and deserve your money..beware of this location and mostly from this salesperson. More

HORRIBLE SERVICE DEPARTMENT, EVEN FOR AN OIL CHANGE 10-13-17 THIS WAS MY FIRST AND LAST VISIT. The location is very convenient, so I decided to give them a try. Little did I know a simple oil change wou 10-13-17 THIS WAS MY FIRST AND LAST VISIT. The location is very convenient, so I decided to give them a try. Little did I know a simple oil change would turn into the one of the worst experiences in my life. So I called to set up an appointment and they told me to walk-in. When I walked in there was no courtesy welcome like you regular Mercedes dealership 5 star hotel experience. Jiffy Lube honestly has more class for servicing than place. Que was very unprofessional from the beginning. She seemed to have had no customer service training. Her tone was unpleasant, not to mention I stood right in front of her face for like 5 min without being serviced. Upon my exit I asked if I could get my keys and she literally ignored me and served another customer. I dropped my car off at 11am and then I was told by Chris I’d have it for sure by 1pm. At 2pm, 2:30, 3pm, 3:30pm and 4pm I called and the phone just kept going to voicemail (including his direct line). You’d think by then I would have been given a courtesy call. I did get through to Qui but she transferred me and kept me on hold. At that point I haven’t a clue of what was going on with my car. When I got there Chris then tells me since it was a walk-in the time exceeded. I told him he said “1pm for sure and that it was an inconvience to me” and he ignored me. When I asked if there was anything they could do in terms of a complimentary oil change. I was ignored again. It gets even worst I was promised a complimentary diagnostic to see if anything needed to be addressed or fixed on my car. When I asked for the results he said “the techs may have forgotten to point the data on the system. Oh how classy! I’m not done yet. I then go to the cashier to pay in cash because I actually think it’s wise to pay 151 dollar oil change. I asked again, “because of the inconvenience is there anything you can do.” She said “not at this dealership, we’re Mercedes” I didn’t even know what she meant. I responded by telling her even a Toyota dealership would have honored their unprofessionalism and try to help. She responded, “Well this isn’t Toyota.” To be honest I wasn’t surprised by her response. I’m 27 years old. I don’t know if it’s because I look like a teenager was the reason I was treated this way or maybe because it was Friday 13th? I DEALT WITH 3 INDIVIDUALS AND NONE OF THEM WERE PLEASANT. IF I COULD RATE 3 TIMES IT’D BE “THREE ONE STAR RATINGS.” THIS PLACE AT LEAST FOR SERVICING IS HORRIBLE!!! I’D RATE ZERO IF I COULD. MESSAGE TO OWNER: I STILL THINK I DESERVE A REFUND! More

Bad customer services I had my car taken to the Mercedes Benz of South Atlanta in June if this year. I took it for the first time for detailing and the switches on my wind I had my car taken to the Mercedes Benz of South Atlanta in June if this year. I took it for the first time for detailing and the switches on my window were ruined. I had to come back and leave the car there for them to fix. But the service advisor was fired and due to this communication breakdown, it took them almost two and half months to get my car fixed. Detailing also ruined and led to scratches on my car. I came back to get this fixed but the new service Advisor mentioned he forgot to fix it. He told me to leave my car at the airport. I called them several times but they did not answer. I was leaving out of town and parked my car somewhere and again could it get the damages fixed. The time when I got back and called them to fix my car. They said they were supposed to make me meet someone and they would have made reservations. Clearly they were not taking me seriously. I came back in person to talk to them and asked to speak to the Service manager. He told me that this it. If I wanted to go to corporate and complain I Could as I felt my car was damaged. But all they were going to do was to send it to him and this is all he was going to do. I then asked if they could fix the car light. But unfortunately the new service advisor they gave me was let go. So again due to a communication breakdown. They forgot to call me and give me a quote. I told them to leave my car and I did not want to use this dealership. As since three months they could not fix the damage on my car. They returned my car but then removed the Leif light. I had wires coming out of the part where they had removed. I talked to the General manager later that day. He said I could vent out. But he had talked to his service manager and advised me that they shall never service my car again. I should not come there and also not buy a car from there. I asked him about the part of my car and how could they return my car in this condition. He told me my dog light was hanging out. I told him I had pictures that it was to the case and had Witnesses to that. He also my car part was in the trunk. I said he had been misinformed. So now I have a car with scratches on it as well as the fact that this lack of communication has led me to have a car without a fog light which was not falling it as I had it taken to a body shop a day before. So I don't know but I feel the service department is going downhill. The work is it as it used to be and damages are being done to the car. Also the service manager does not report the entire information to the general manager as today I got a call saying that they had the part and my fog light was not falling out. But I plan never to take my car there. They have ruined my beautiful Mercedes. I loved the service department before this new service manager. Hopefully the General manager who seemed polite could take care of this. The resolution is not that they shall not service my car since I am making a complaint. I am not happy as my car paint has been ruined. The detailing led to the switches to be ruined and scratches and work it authorsied on my car led to a missing fog light. Complaining led to no resolution. So lesson learnt. More

Awful service department I have had an excellent experience with MBSA sales department over the years but cannot say the same for their service dept. Almost every time I have I have had an excellent experience with MBSA sales department over the years but cannot say the same for their service dept. Almost every time I have brought my car in for servicing, it's been a problem - today being the worst ever. Made my appointment almost two weeks in advance and today 8/17 - when I arrived to this appointment - I was told that hey have no loaner cars. Not a phone call or a txt ahead of time. Service rep and management did not seem to care. I ended up walking out very upset and received a call about an hour later to say that hey can possible get a car sometime today - what kind of customer service is this???? My precious visits were also horrible but this took the cake - I will no longer go back to MBSA. Former customer More