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Mercedes-Benz of Atlanta South
Atlanta, GA
386 Reviews
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Showing 386 reviews
March 02, 2023
Mrs. Roxy was the best out here making dreams come true. I called and she jumped in to action to help me every step of the way and continues to makes sure I’m completely satisfied with my vehicle. Forever t I called and she jumped in to action to help me every step of the way and continues to makes sure I’m completely satisfied with my vehicle. Forever thankful for Roxy and everyone at Mercedes-Benz Atlanta South. More
by tonorisburgess83
Employees Worked With
Roxy Davis
Helpful October 03, 2022
I am disappointed to say the least. I purchased a brand new vehicle in June. This is the second time it has been in service since. Both times, electrical issues. I don’t have a loaner v I purchased a brand new vehicle in June. This is the second time it has been in service since. Both times, electrical issues. I don’t have a loaner vehicle to drive and someone has been checking on that since Saturday afternoon…it’s Monday evening. I have to call multiple times to get someone on the phone to answer questions and find out what’s going on with my vehicle. Of course everyone was available during the purchasing process and now that I am responsible no one is available. No one took the time to go over features of the car with me when I purchased it. This will probably be my last time going to this dealership to have my vehicle serviced. I am very disappointed. More
by Andrea
Employees Worked With
Albert, Drake
March 26, 2022
My car salesman was Kevin Brayboy. He provided exceptional service and went above and beyond to make sure I had a smooth process with purchasing my new vehicle. Answered all my questio He provided exceptional service and went above and beyond to make sure I had a smooth process with purchasing my new vehicle. Answered all my questions in a timely manner and was very professional. Would highly recommend! More
by CU
Employees Worked With
Kevin Brayboy
March 10, 2022
Kevin Brayboy was my care sales men and when I tell you he is the truth. Kevin was very effienct and knowledgeable. Kevin took care of my family and I needs. He was caring and got the job done in a great a he is the truth. Kevin was very effienct and knowledgeable. Kevin took care of my family and I needs. He was caring and got the job done in a great amount of time. More
by Jacquetta Simmons
Employees Worked With
Kevin Brayboy
February 23, 2022
Sankar Henderson made my car buying experience a breeze. We live 2 hours away and we’re able to do everything over the phone and he even delivered the car to me at home. Sankar was a Godsend! Will be purcha We live 2 hours away and we’re able to do everything over the phone and he even delivered the car to me at home. Sankar was a Godsend! Will be purchasing my next vehicle with him! More
by Chelleth4033
Employees Worked With
Sankar Henderson
February 05, 2022
I own two MB. We took my SLK in for the engine module to be replaced. We went to purchase a new car from this dealer the night we were to pick up my SLK. My husband went to the service department to get the be replaced. We went to purchase a new car from this dealer the night we were to pick up my SLK. My husband went to the service department to get the car and waited about fifteen minutes to get the car pulled around. The guy pulls the car up, turns it off and walks in and hands my husband the key. My husband went out and got in the car only to find a dead battery. They failed to tell him they had just jumped my car off. He also noticed the fan blower was not working. My car had to be left at the service department once again. The guy that had pulled my car around walked back out the door and let the "F" word fly out of his mouth in front of my husband because he had cut the car off. I drove my SUV to pick up the SLK and was leaving the SUV for service. I hadn't been gone from the dealer for three to four minutes and noticed the ESP warning was on in the SLK needless to say I was furious. I pull over call my service advisor and have to wait for over fifteen minutes for him to pick up the phone. I told him the problem and he advised me not to drive the car home but to return to the dealer. He stated my car could decrease in speed at anytime. I ask if he was going to give me a loaner now that my SUV was also in the service department and he said he didn't have any. I ask what did he suggest I do. He told me to go ahead and drive the SLK home and he would put my SUV first in line for service and I could bring the SLK back the next morning. REALLY??? He had just told me not to drive the car home but since he didn't have a loaner, all of a sudden it is okay for me to drive the car home. I told him not to service the SUV I would be back to pick it up the next morning. This is the second time I have taken my car to be serviced and have something fixed on it only to drive away from the dealership and the problem still existed. I swore then never to use this service department but I was hoping since Jim Ellis had bought the dealership big changes had been made. Joke was on me! We are seriously considering cancelling the car we ordered. More
by eaelectic
Employees Worked With
Justin Bowen
January 31, 2022
Gabe makes CarMax feel welcomed. She always has great energy and customer service. Mercedes Benz of Atlanta South is our #1 Mercedes dealership. energy and customer service. Mercedes Benz of Atlanta South is our #1 Mercedes dealership. More
by Terrell
Employees Worked With
Gabe
January 08, 2022
The valet parked my car and told me to wait inside and my service agent will get with me. I was waiting 45 and I still haven’t even seen the agent. I asked several employees everyone stated they did not know service agent will get with me. I was waiting 45 and I still haven’t even seen the agent. I asked several employees everyone stated they did not know where Julius was. I received poor customer service. Employees walked pass me as if I did not exist. I won’t be bring money of my vehicles back, nor will I recommend people to go to this dealership. More
by Bush
Employees Worked With
Chris Leader, Darren Briscoe, Dexter Thompson, Joe Pitt, Mark Grimm, Mark Mathers, Robert Tutt
October 28, 2021
Previously we have had great customer service, but this time it took 4 days to fix the gas filler flap door that broke off. The frustrating thing was lack of communication. Thank goodness Yolanda Tonic u time it took 4 days to fix the gas filler flap door that broke off. The frustrating thing was lack of communication. Thank goodness Yolanda Tonic understands the value of answering and following up on calls. She was the saving grace. More
by Garnett
Employees Worked With
Yolanda Tonic
