Mercedes-Benz of Atlanta South

Awful service department I have had an excellent experience with MBSA sales department over the years but cannot say the same for their service dept. Almost every time I have I have had an excellent experience with MBSA sales department over the years but cannot say the same for their service dept. Almost every time I have brought my car in for servicing, it's been a problem - today being the worst ever. Made my appointment almost two weeks in advance and today 8/17 - when I arrived to this appointment - I was told that hey have no loaner cars. Not a phone call or a txt ahead of time. Service rep and management did not seem to care. I ended up walking out very upset and received a call about an hour later to say that hey can possible get a car sometime today - what kind of customer service is this???? My precious visits were also horrible but this took the cake - I will no longer go back to MBSA. Former customer More

Unknown, no one ever called back My car spent well over a week at this dealerships service department, I made over a dozen phone calls to see what was going on with my car, I left voi My car spent well over a week at this dealerships service department, I made over a dozen phone calls to see what was going on with my car, I left voice mails with the service advisor at least 4 times, the service manager twice, the assistant manager once and finally the manager once. After all that no return phone calls. I would never buy a car from a dealership that has a service department that is so incompetent as to disrespect a consumer and never return be single phone call. Do yourself a big favor if you must buy and service your Mercedes do it anywhere but this dealership. I got my car back started it up and guess what light was still on, the TPM light. If this is the work that this dealership puts out then they should be ashamed, someone should have a conversation with the service department and find out why it took so long and why it's still not working correctly. As a business owner I could not possibly accept workmanship done so poorly. More

Poor Cutomer Service.... bad dissemenation of information Last week I wanted to bring my car in for servicing and requested a loaner MB. I was informed one was not available. After much back and forth, I l Last week I wanted to bring my car in for servicing and requested a loaner MB. I was informed one was not available. After much back and forth, I leaner that since my car had not been service there in a while, loaners were reserved for "regular", "loyal" customers! Yet the phrase "one was not available" kept coming up, after speaking to "Kim" the manager. She was very careful in her choice of words, but finally indicated (after calling me back) that a rental would be provided no guarantee it would be a MB. Not good enough. Basically, it appears to be the practice of MB of South Atlanta if you are not a "loyal", "regular" customer a loaner Mercedes is not "available" for YOU. I felt discriminated. I took my car to MB of Buckhead. The customer service I experienced was exceptional! I was there 30 minutes, left my car, and drove out with a E300 loaner! I have advised my family, friends and co-workers to avoid MB of South Atlanta. MB of Buckhead was well work the drive! Ask for Sam he was professiona,l courteous and answered all my questions. I will buy my next car from Buckhead Mercedes Benz :) More

Excellent Customer Service My experience at Mercedes South Atlanta was a positive one from start to finish. The staff was very friendly, professional and determined to provide a My experience at Mercedes South Atlanta was a positive one from start to finish. The staff was very friendly, professional and determined to provide a great customer experience. More

Exceptional Customer Service I'm am very impressed with the Customer Service I received at Mercedes South Atlanta. Christopher Atkins ( Retail Operations Manager) along with Chris I'm am very impressed with the Customer Service I received at Mercedes South Atlanta. Christopher Atkins ( Retail Operations Manager) along with Christopher Dunn ( Sales Associate )went Above and Beyond to ensure I was satisfied with all aspects of my purchase. I would highly recommend Mercedes South Atlanta to ask my family, friends and anyone looking to purchase a New or Pre Owned Vehicle. More

A Great Rewarding Buying Experience! Zenzele "Z" Stewart was our Sale Professional during our initial visit. Our relationship experience at the dealership was great and we really enjoyed Zenzele "Z" Stewart was our Sale Professional during our initial visit. Our relationship experience at the dealership was great and we really enjoyed working with her to purchase this vehicle. Mercedes-Benz is now our vehicle of choice thanks to Zenzele "Z" Stewart. Deborah & Rudolph More