Back

Mercedes-Benz of Atlanta South

Atlanta, GA

not yet
rated
389 Reviews

3800 Royal South Parkway

Atlanta, GA

30349

Directions

By Type

Showing 389 reviews

January 31, 2022

Gabe makes CarMax feel welcomed. She always has great energy and customer service. Mercedes Benz of Atlanta South is our #1 Mercedes dealership. More

by Terrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe
Feb 03, 2022 -

Mercedes-Benz of Atlanta South responded

Hi Terrell, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 08, 2022

The valet parked my car and told me to wait inside and my service agent will get with me. I was waiting 45 and I still haven’t even seen the agent. I asked several employees everyone stated they did not know More

by Bush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leader, Darren Briscoe, Dexter Thompson, Joe Pitt, Mark Grimm, Mark Mathers, Robert Tutt
October 28, 2021

Previously we have had great customer service, but this time it took 4 days to fix the gas filler flap door that broke off. The frustrating thing was lack of communication. Thank goodness Yolanda Tonic u More

by Garnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Tonic
Oct 30, 2021 -

Mercedes-Benz of Atlanta South responded

Hello Garnett, thank you; we appreciate your feedback! Thanks again for the positive feedback, and we hope that you have a great day!

August 22, 2021

On May, 5th I traded in my car and bought a Mercedes. Chris Dunn didn’t submit my loan payoff paperwork which caused a ding against my credit. I had to call Chris to do his job when my bank alerted me of More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Atkins, Chris Dunn
Sep 01, 2021 -

Mercedes-Benz of Atlanta South responded

Amy, we sincerely regret the oversights that contributed to your negative experience. We understand the inconvenience caused by our lack of communication, and we would like to apologize for dropping the ball. Thank you for giving us the opportunity to correct the areas where we fell short. We look forward to serving you better in the future.

July 17, 2021

Best sales experience ever, I purchased a C 300 Coupe today- My sales consultant Mohamed Toure was awesome. Best purchase experience by far. WILL DEFINITELYCOMEBACK! More

by James Fuller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Rudik, James Mullins
Jul 19, 2021 -

Mercedes-Benz of Atlanta South responded

Hello James, we're happy to hear you had such a positive experience with Mohamed! Thanks again for the positive feedback, and we hope that you have a great day!

July 16, 2021

My experience with Ronnell Rhodes was professional from start to finish. I knew what was going on with my car the entire time. Ronnell, thanks for your professionalism. More

by ACAlexander8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnell Rhodes
Jul 17, 2021 -

Mercedes-Benz of Atlanta South responded

Thank you for sharing your experience with us! At Mercedes-Benz of Atlanta South, we value our customers and we look forward to seeing you on your next visit. Take care!

July 08, 2021

Brought my car in worst mistake ever ( Again ) Raphael was the advisor. I was due shift b maintenance. Which he stated would be 2 hours , they were done in 45 minutes the recommendations was everything g More

by nueme2011
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raphael
June 29, 2021

This dealership gets worse by the day . I scheduled service two weeks out , requested a loaner. Get to dealership wait 30 minutes before the advisor checks me in . He informed me no loaner and the serv More

by nueme2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raphael
Jul 05, 2021 -

Mercedes-Benz of Atlanta South responded

Thank you for taking the time to share your honest feedback with us. We are disappointed to hear about your experience, and we would like to personally apologize for the inconvenience we caused you. We would like the opportunity to try and make this right with you if we still can. Please contact our service manager Michael Goggins at 770-964-1600 and we will do our best to address your concerns. We appreciate the opportunity to correct our course, and we hope to hear from you soon.

June 06, 2021

The words I really want to say will be totally inappropriate. The customer service of Mercedes Benz South is the Worst!! I have owed the best of the best when it comes to vehicles, and I NEVE More

by Tanyahouston17
Recommend Dealer
No
Employees Worked With
Chris Leader, Darren Briscoe, Dexter Thompson, Joe Pitt, Kelly Thomley, Mark Grimm, Mark Mathers, Robert Tutt
March 20, 2021

Fast friendly and good service was in quick got car diagnosed and taken care of quick. Justin fully explained the issue made a recommendation and explained the cost. More

by Ultimate fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bowen
2
...