Mercedes-Benz of Atlanta South

I purchased a used Mercedes from a private dealer and it was a lemon with 9k negative equity. The airmatic suspension broke and cost nearly 6k to fix. Mercedes Benz of South Atlanta took my trade in and I h was a lemon with 9k negative equity. The airmatic suspension broke and cost nearly 6k to fix. Mercedes Benz of South Atlanta took my trade in and I have a 2013 Mercedes with maintenance included for 4 years. My payment is reasonable and I am happy. More

We previously had two bad experiences with the service department not fixing the issue my car was taken to the service department for. We received via email a survey on the service I received in which I department not fixing the issue my car was taken to the service department for. We received via email a survey on the service I received in which I completed with negative ratings and surprisingly I was contacted by a number of people from MB about my service. I was promised if I would bring my car back to this dealership for future services I would receive exceptional service. We had bought two new cars within a year of each other from this dealer and paid for both cars in full at time of purchase. My service experiences were unsatisfactory on both vehicles. I decided to trade my 2007 ML350 in on a 2012 ML350 that I paid in full because I loved my first ML so much. I decided to buy from another dealer because the salesman I bought both cars from never made a single follow up phone call after we signed on the dotted line and the unsatisfactory service department. We decided we were ready to trade the SLK so we dropped the car off on January 17, 2013 at the service department to have the car serviced in preparation to sell the car. MB of South Atlanta is the closest dealership to us so for the convenience I decided to give the service department another try since it had been a couple of years since my other experiences. I made a big mistake, once again I received unsatisfactory service. I left a voice mail for David at the time of drop off because he was unavailable, notifying him that the battery had to be jumped before I brought the car in. The car is a 2006 model with only 21K miles so obviously the car is not driven every day. We talked to David at 11:39am in which he informed us our battery needed to be replaced, cabin filters needed to be replaced, brakes need to be flushed, check engine light was on and would need to be diagnosed and we would need new rear tires. We have never met David but he is who the receptionist set the appointment with since the bad experiences we had with the other service advisor. Our first impression of him was he seemed to be arrogant and never bothered to acknowledge us as a new customer. We informed him we only wanted service A on the car and if the battery was dead to replace it. He was told the check engine light was not on when the vehicle was dropped off and only then did he inform us it could be because the battery had been taken out. Had we told him to run the diagnostic on the check engine light which was not necessary we would have paid for additional services that were not necessary. We received a call from him at 3:27pm to let us know the car was ready except for washing and that would take no longer than forty five minutes. We arrived at the service department at 5:30 and were informed by the cashier who was the only person that seemed to be concerned the car was not ready it had not been washed. My invoice shows the car was ready at 13:02pm we came to pick it up at 17:30 and that was not enough time for a 10 minute or less car wash? The cashier ask Darien to check into what had happened, about ten minutes later (after another advisor who came up to me and ask if I had been helped, he noticed I had been standing there awhile) went to find him. Mr. Beauchamp comes up at that time for what reason I still have not figured out because he was useless. His comment was I'm not really sure what is going on I was just informed about the situation a minute ago. He hands the cashier the invoice at which time she wasn't sure like the rest of us what was going on because she had thought something would have been adjusted on the invoice for the unsatisfactory service I once again received. I am not sure who made the comment but someone out of about five people that were now standing around ask if the car had been washed and the reply was no but it's not that dirty. I think one of the perks of owning a luxury car is you receive the car clean after it has been serviced, if this is not the case do not tell customers it will happen. The drivers side of the car on the front and rear tires looked like they had been scrubbed against something but I was so upset about the comment made "it's not that dirty" that I refused to go back into the service department. Mr. Beauchamp reached into his business card holder to give me a card and I told him not to bother I would never step back into that service department again. I exited the building with a bunch of men standing at the cashier looking at each other. The car not being cleaned up would not have been such a big deal if it hadn't happened before but that was the second time I was called and told one of my vehicles was ready and when I arrived the car was not washed. I had been promised exceptional service but instead I feel like we were being told the car needed more service than was necessary, the battery had been removed so the clock was wrong, I would think that is something that should have been reset. We get better service from Ford and Chevrolet on our car and truck than Mercedes, we will think long and hard before paying a luxury price tag for a vehicle again that we receive unsatisfactory service on . More

I would like to say that the entire staff was friendly, I was given superb service and the facility was vry clean. I would recommend to other customers. Thanks was given superb service and the facility was vry clean. I would recommend to other customers. Thanks More

Richard worked hard to make me happy. Only time will tell as to how happy I end up with the purchase, but so far...so good. Did feel sorry for the dealership employees working on New Years Eve tell as to how happy I end up with the purchase, but so far...so good. Did feel sorry for the dealership employees working on New Years Eve More