Mercedes-Benz of Atlanta South

I contacted the dealership about a car on their website and was given to a sales manager, who after researching the value of my car for 4 days, told me they would be able to give me what I needed on my car and was given to a sales manager, who after researching the value of my car for 4 days, told me they would be able to give me what I needed on my car to trade. Of course the deal was pending that the condition of the cars was what was pre-represented....and both were. On the worksheet I was given, the price on their car was as advertised (and was a good price), but the amount for my trade was $2000 less than what was told to me on the phone. What made it even worse was that instead of just saying they made a mistake on appraising my car, they tried to tell me it was because I was from South Carolina and they thought I was from Georgia! That the difference in sales tax would have made up the difference! I understand how negative equity works, but would like to know how that would be possible. Not saying the dealership is all bad.....but don't drive too far to get there. I wasted 5 hrs, a tank of gas, and mileage on a car I would like to trade....for nothing!! More

If there is a better buying experience, I have yet to see it!!! I was a repeat customer to this dealership and each time I have been more than impressed with them. The Product Specialist Sankar Henderson and it!!! I was a repeat customer to this dealership and each time I have been more than impressed with them. The Product Specialist Sankar Henderson and Sales Manager Toussant Green were more than outstanding!!! Each of these young men knew their product and presented it to my wife and I in a manner that was most clear and certainly fair. I believe this dealer knows that I and anyone else who I may be able to influence, are customers for life. My kudos and most sincere appreciation for a job well done!!! More

The Service Advisor, Mr. David Marcellino was very personable. He greeted me with a handshake and a smile and was very friendly throughout offering sound advice on what should be done to maintain the personable. He greeted me with a handshake and a smile and was very friendly throughout offering sound advice on what should be done to maintain the vehicle. I was definitely please with the service and the cost and would recommend Mercedes Benz of South Atlanta to anyone in need of professional service to their vehicle. More

This is without question the best car buying experience my wife and I have ever had. From the moment we stepped on the lot and was greeted by Ibari (sp), to the no-pressure sales representative in Toussan my wife and I have ever had. From the moment we stepped on the lot and was greeted by Ibari (sp), to the no-pressure sales representative in Toussant and finally finance with Ernest Dixon, the experience could not have been any better. Not only were they all knowledgeable about the product and the services offered by Mercedes, but the level of professionalism and kindness exceeded all expectations. Mercedes-Benz of South Atlanta is approximately 45 minutes from our home in Johns Creek, but the drive for this level of customer service was worth every mile. We do and will highly recommend this dealership to anyone. More

David, Service Advisor, has helped me in the past. He is always friendly and patiently listens when I describe my problem. He keeps me advised with the progress of the repairs. I trust that David has ensur always friendly and patiently listens when I describe my problem. He keeps me advised with the progress of the repairs. I trust that David has ensured that my vehicle has been thorooughly checked and I am a satisfied customer when I leave. More

I purchased a 2010 C Class 300. I took it in to have rear spoiler put on. There was an issue with the glue/tape they used and it didn't seal properly. They had it for 3 days and yet it still didn't seal. spoiler put on. There was an issue with the glue/tape they used and it didn't seal properly. They had it for 3 days and yet it still didn't seal. The Service Manager contacted the Body shop who informed him that they were having issues with the new spoilers sealing properly. My question to the manager at that time was, "why did they not pay closer attention because when I went to pick up it still wasn't sealed. I was awaiting for the service manager to call me so that I may switch out my car and receive a loaner. It's been since Friday, 3Jun11, no call...I am very very disappointed in the professionalism/lack of it. Mercedes Benz is better than that but the personnel that you have placed in KEY positions of Leadership LACK THAT TRAIT. My service representative: Kevin Wade hasn't followed up either......It's Unbelieveable!...... I paid over $700.00 dollars and I am receiving NO SERVICE/NO NOTHING....I SHOULDN'T HAVE TO CHASE ANYONE.....ITS SUPPOSE TO BE A SERVICE DEPARTMENT......I BOUGHT THE CAR THERE....AND THIS IS HOW YOU TREAT YOUR CUSTOMERS........I WILL/WOULD NOT RECOMMEND ANYONE GO TO THAT DEALERSHIP FOR SERVICE......I WORK FOR THE FEDERAL GOVERNMENT, RETIRED MILITARY AND I JUST CAN'T GET OVER THIS......SOMEONE SHOULD HAVE TO ANSWER TO THIS AND SHOULD DO SO IMMEDIATELY. More

The staff was professional, personable, and attentive to my wife and I during our visit. The E350 that we purchased appears to be in superb condition and the price point along w/ the 1.99% financing made t my wife and I during our visit. The E350 that we purchased appears to be in superb condition and the price point along w/ the 1.99% financing made this investment affordable for us. I do anticipate some challenges; however, some are a consequence of doing business, but I trust that they will stand behind their product -- to insure that we are satisfied. In addition, it was more cost effective for us to drive 370 miles (round trip) to purchase this vehicle than to purchase an identical vehicle closer to my home that was $3700 more and w/ more miles. More

MB South Atlanta has worked with my family extensively to aid in the purchase of our most recent car. We test drove multiple cars at the dealership and the associates were knowledgable and friendly. We were aid in the purchase of our most recent car. We test drove multiple cars at the dealership and the associates were knowledgable and friendly. We were moving from a GL to something that would comfortably hold our 3 kids, our big dog AND my 6'9" husband. After test driving everything from Escalades to Toyota Siennas, we came to the conclusion that we couldn't sacrifice the relationship we have with our sales associate (Alvin Gomez) and our service partner. Mercedez-Benz of South Atlanta treats us like we are cherished members of the "family". Over the years they have gone above and beyond to make service calls and purchasing cars as painless as possible. That, in addition to the quality of the Mercedez-Benz brand, are the reasons we continue to be patrons of Mercedez-Benz of South Atlanta. More

I had a Engine Check light on my MB .MB Tech tested the car throughly & Was told it will be $390.00 to $400.00 to fix it. Budget was unplanned but had to get my Tag so agreed. Check light was gone.Two da car throughly & Was told it will be $390.00 to $400.00 to fix it. Budget was unplanned but had to get my Tag so agreed. Check light was gone.Two days latter after deiving 150-170 miles check light came back and my car failed Emmission test . Took it back and MB tech says it will cost me another $620.00 to fix it. So a $1000.00 to fix my engine check light. Was very dissappointed. Why not tell me first only how much it will cost ? More

Just purchased my 5th Mercedes from this dealer. A great sales experience, couldn't ask for anything better. I've had the same service advisor for almost 10 years, and he's the best. Service is always wel sales experience, couldn't ask for anything better. I've had the same service advisor for almost 10 years, and he's the best. Service is always well done and haven't had any issues after the fact. They've always treated me well, and gave me great deals on my vehicles. I'll continue to buy vehicles from them in the future. More